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Saranghae Skincare Reviews

4.8 Rating 901 Reviews

95 %

of reviewers recommend Saranghae Skincare

Company Reviews

Product Reviews

4.8

Based on 901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 2nd February 2023

Saranghae Skincare 5 star review on 6th November 2021

Saranghae Skincare 5 star review on 23rd June 2021

Saranghae Skincare 5 star review on 4th June 2021

Saranghae Skincare 5 star review on 27th May 2021

Saranghae Skincare 4 star review on 21st September 2020

Saranghae Skincare 5 star review on 30th December 2019

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is solely about the customer service I received. Absolutely far and above the best I have ever received from a company. From a quick response to my initial email to getting the issue resolved promptly was amazing. I had a misplaced shipment and the company (specifically Karen) made sure I was happy customer. Thank you!!”

Posted 5 years ago

“The customer service is superb! I love the skin care products and I do see a difference in my skin. The eye cream wasn't a favorite but everything else I love!”

Posted 5 years ago

“I absolutely love this system. My skin is as smooth as a baby's butt, my fine lines around my eyes and lips are significantly reduced, and it's only been three weeks. I constantly get compliments on my skin and everyone wants to know what use. I don't trust many of these ads on facebook, but I took a chance on this one an I am so glad I did! It's great to be able to customize your deliveries. The bottles are larger than I expected, and it goes so far, that I would be surprised if anyone actually finishes it in 30 days Customer service is great!”

Posted 5 years ago

“Karen dealt with my request in a timely manner. More than that, she went beyond my request and gave me more useful information that I was able to use. Also very happy with the products!!!”

Posted 5 years ago

“Their customer service is always amazing, and even allowed me to extend my VIP shipments to once a year (a little product goes a long way for me!). Karen is always very prompt to reply and super accommodating. Saranghae, 사랑해요!!”

Posted 5 years ago

“These products are beautiful. They have done so much good in the few weeks I've used them. Thank you, Saranghae. I'm so glad I found you!”

Posted 5 years ago

“I'm very pleased with the customer service at Saranghae. I have to say, their customer service is great and they are quick to respond to any request. Delivery if QUICK. Highly recommend them.”

Posted 5 years ago

“Karen Wilson is prompt and very helpful in her responses to my emails. I appreciate her personal service.”

Posted 5 years ago

“Customer service is excellent. They respond promptly and help you with whatever you need. Good Job!”

Posted 5 years ago

“Karen was very helpful when I had questions about the timing of my shipments, and adjusting the date of my next delivery! Thumbs up!”

Posted 5 years ago

“Customer Service is fast, friendly and explains everything very well. I was pleased with the service I received and am enjoying the products. Thank you!”

Posted 5 years ago

“I have always struggled with acne even as an adult, this is the 1st product out of what seems like a million products I’ve tried that actually works. I get maybe 1-2 pimples a month! My skin is softer glowing and more healthy! I love the 5 steps and they all smell amazing. You won’t be disappointed!”

Posted 5 years ago

“I ADORE my Saranghae 5 step routine! My skin is flawless. My crow's feet disappeared and my fine lines and wrinkles are barely noticeable. Since I've switched to Saranghae, I have gotten so many compliments on how good my skin looks! The customer service reps for this company are top notch. Karen has been working with me to find the perfect delivery schedule for my products and has answered all my questions in a timely matter. I couldn't be more happy with this company and their products :) HIGHLY RECOMMEND!”

Posted 5 years ago

“I have tried every product there is- often finding the only difference was the label on the jar. All of them felt awful (greasy) or made me break out (I’m 65) or did absolutely nothing. Saranghae is wonderful! Has it changed my skin? I think so. But aside from that it feels great, my skin feels alive, clean and hydrated without being icky. I highly recommend this product.”

Posted 5 years ago

“I've literally tried every skincare system out there!! I have had acne, combination skin and I'm now in my 50s and I'm getting dry patches and some fine lines, but all of the mousteruzing creams out there make me break out terribly! Since I've been using this product, my skin calmed down immediately, acne cleared up in just a few days and instantly became well balanced. I added the toner and the charcoal mask and it's clearly the best I've ever tried!! It peels off in one piece very easily. I cant wait to wash my face every morning and night. I can now see a future with days of wearing no makeup and feeling quite comfortable!!”

Posted 5 years ago

“I purchased the complete kit for my sisters birthday (50’s); she has sensitive, dry skin. The products came in an elegant, beautiful box. She loved them & I tried out the face wash on a visit to her home. I purchased the face wash for myself & moisture creme. Now, I see there is a refrigerator for the products? How fun is that! 1 more sister & 3 daughters to get on the list of devoted fans in the upcoming year.”

Posted 5 years ago

“I've been using Saranghae for 3 weeks now , im almost 49, and I can't believe the difference . I've tried so many different products . I have finally found my potion.”

Posted 5 years ago

“Well I have to say I was so nervous to try this line! I have very sensitive rosecea prone skin. Even having wine can cause a major burning itching flair up of my skin. I was only using a very gentle natural face wash and another acure sensitive face lotion. My face was still dry and I usually only washed it once daily and did not do much to my face. When I 1st started Saranghae my face was itching and a bit red, however I went to your website and watched the tutorial. I realized I was using wayyyy to much and not dabbing it in like it should be. When I started doing it the right way.... my skin had no reaction! Now after about a month and a half I have seen amazing results! I have also added in the toner and that has helped greatly with getting the red out of my cheeks! My dark pigmentation spots are disappearing and the weird dark spot above my upper lip is all the way gone! Not to mention fine lines are disappearing and I have not been wearing foundation because my skin looks so smooth and pretty! I will be a customer for life! This was so worth it for me and I love it all! I will hopefully try the charcoal mask in the future.”

Posted 5 years ago

“Whenever I had questions or problems with my order Karen Wilson was sways there to get into the details, give valuable insight or advice. She is a pleasure to deal with, very detail oriented and eager to resolve any misunderstandings”

Posted 5 years ago

“I joined the VIP program and received the Blue Moon Refrigerator. Upon checking out they also offered the toner and charcoal mask, which I added to my cart. I followed the prescribed routine and have been happy with the results. When I encountered an issue with some dry skin, Sandra Starr offered excellent advice for tweaking the routine. I decided not to use the charcoal mask because of my dry, sensitive skin and the customer service representatives were most helpful, especially Sandra. I promptly received my refund in less than a week of my shipping it back. Sandra also helped me move back the bundle delivery date as I was not using up the product at the expected pace. She also informed me I could order the products individually if I used up some of them more quickly than others for the VIP price. I have always been treated with respect and fairness, and Sandra in particular is always upbeat and friendly. I would recommend trying Saranghae for both the products available and the superior customer care.”

Posted 5 years ago

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Saranghae Skincare is rated 4.8 based on 901 reviews