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Saranghae Skincare Reviews

4.8 Rating 902 Reviews

95 %

of reviewers recommend Saranghae Skincare

Company Reviews

Product Reviews

4.8

Based on 902 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 2nd February 2023

Saranghae Skincare 5 star review on 6th November 2021

Saranghae Skincare 5 star review on 23rd June 2021

Saranghae Skincare 5 star review on 4th June 2021

Saranghae Skincare 5 star review on 27th May 2021

Saranghae Skincare 4 star review on 21st September 2020

Saranghae Skincare 5 star review on 30th December 2019

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined the VIP program and received the Blue Moon Refrigerator. Upon checking out they also offered the toner and charcoal mask, which I added to my cart. I followed the prescribed routine and have been happy with the results. When I encountered an issue with some dry skin, Sandra Starr offered excellent advice for tweaking the routine. I decided not to use the charcoal mask because of my dry, sensitive skin and the customer service representatives were most helpful, especially Sandra. I promptly received my refund in less than a week of my shipping it back. Sandra also helped me move back the bundle delivery date as I was not using up the product at the expected pace. She also informed me I could order the products individually if I used up some of them more quickly than others for the VIP price. I have always been treated with respect and fairness, and Sandra in particular is always upbeat and friendly. I would recommend trying Saranghae for both the products available and the superior customer care.”

Posted 5 years ago

“Customer service is great! I developed an allergy (not related to the products) and my dermatologist recommended that I stop using all products until they can figure out the cause. I contacted customer service to stop future orders and had questions about an existing order. Karen Wilson was so helpful and answered all my questions. I received such great service. The service alone would make me a returning customer.”

Posted 5 years ago

“Karen was amazing with her speedy response and well thought out solutions to my problems. It is my second time talking to her and it is as pleasant as the first. She is a wonderful addition to the team! Keep up the great work Karen! Thank you for always listening to all my needs! Best, Pegs”

Posted 5 years ago

“Excellent customer service. Karen and others were very attentive in helping me set up my account and special shipping address issues. Great customer service is hard to find these days but you will have no problems at all with saranghae. In fact, they were so great I feel guilty for causing them trouble. Products are wonderful too. Thank you so much!”

Posted 5 years ago

“After 2 weeks of using the 5-step routine, my skin felt dry, so I tried altering the steps. It did not help too much. Finally, I wrote to Customer Care that I needed them to cancel the next shipment until I work out that I really can use the products. Two days later, Karen with Customer Care wrote back and let me know that even though my payment had already been charged, they refunded the money and postponed the shipment until May. At the same time, she suggested ways to help my dry skin feel better. It was a great experience. I hope her advice helps with time. Excellent customer care!”

Saranghae Skincare 5 star review on 2nd March 2019

Posted 5 years ago

“Every time I email, Karen has always responded in a very timely, friendly and helpful way! She pays attention to details, making sure she’s responding to exactly what I inquired about. I love Saranghaes customer service and the product is amazing! I would give it more than 5 stars if I could!”

Posted 5 years ago

“My skin is extremely sensitive and I tried a new product my daughter in law sells and had a terrible reaction. So I thought I would try one more time with Saranghae for I know I need extra help at 67. I have had no allergic reaction and receive compliments all the time on my complexion. Thank you, Saranghae for such a great product.”

Saranghae Skincare 5 star review on 25th February 2019

Posted 5 years ago

“Customer Service is great! They are quick to respond and resolve any issues.”

Posted 5 years ago

“The product is excellent, but the customer service is outstanding! I am alerted prior to a new shipment so that I can reschedule it if needed. Also, they were very accommodating when I wanted to change my package so that I would receive only the product that I use daily. I am very impressed with everything so far.”

Posted 5 years ago

“Wonderful products - you name it - I've tried it. Great customer service as well!”

Posted 5 years ago

“I love the product and the customer service is outstanding. I have had to change my auto ship on a couple of occasions and worked with Karen to get this done. She was very responsive and so, so helpful! She made the changes quickly and responded back immediately. Couldn’t ask for better customer service!”

Posted 5 years ago

“I have mature skin. I love the products and customer service. I ordered the 5 products through VIP and found the cleanser too drying for me so I had customer service customize my next order. They respond promptly. I have gone back and forth with them at least 5 times. Great service!”

Posted 5 years ago

“5 stars! Excellent products and services.”

Posted 5 years ago

“5 Stars for both the skin regimen & the customer service!! I’ve been using it for 5mos now & i definitely see some results. I then introduced it to my sister who has sensitive skin & she said it works well with her too. Can’t wait to let my mom try it!! And their customer service is excellent!! Karen has always been there when you need her!👍”

Posted 5 years ago

“I am giving all 5 stars ! Very satisfying experience! Great product, elegantly bottled and packaged, accompanied by excellent professional customer service! Absolutely no problem with rescheduling the delivery if needed. Saranghae routine saved my skin from being dry and sensitive during the cold winter. My skin feels unusually moist and soft. Everything is perfect ! My only wish if it will become possible to customize the 5 step bundle if needed and choose the particular products you need for next delivery”

Posted 5 years ago

“Great service! Very cost effective for a 5 product skin regimen. Free shipping as well”

Posted 5 years ago

“I love Saranghae! I'll be 60 in 2 years and I get compliments about looking in my 30s. I take great care of my skin, eat right and exercise when I can. Saranghae products are perfect for a woman like me who is always on the go and need all the skin nourishment wherever I go. I travel to Uganda, Africa every year and expose my skin to the hot weather. I live in Las Vegas and I need rich and nourishing lotions and facial products to beat the harsh weather. Saranghae products keep me moisturize and looking young!”

Posted 5 years ago

“I'm happy to report that all of my contact with Saranghae is positive. Five stars for everyone I've interacted with and for the exceptional products. Thank you for the love and care you've put into the products and your team.”

Posted 5 years ago

“I was ready to give up on Saranghae and return the products. I sent an email stating so and, received an Awesome email from Karen Wilson Customer Care Specialist. Karen listen to me and advised me to made a change my routine. I did so and think it’s working but need to give it a few week. I am sooooo impressed with the customer service because they care and want to help!”

Posted 5 years ago

“I have been using the product now for about three months and i am happy with the product my face feels and looks good with the product and I also noticed the dark spots on my face have become lighter. I will continue to use the product.”

Posted 5 years ago

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Saranghae Skincare is rated 4.8 based on 902 reviews