Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 878 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 4/26/2023 I went to the Pittsburgh Mills store in Tarentum, PA to purchase Estate cabinets in the garage storage area. We wanted 2 tall cabinets and 1 base cabinet, there was nobody in the department, so we found an employee (Matt) in the main aisle and asked him for his assistance. He was not happy having to help us because it was not in his department. He scanned the boxes and informed us that the store did not have the base cabinet, but the Monroeville PA store did. We asked him how we could buy the 2 taller cabinets and pick the up the next day, so he referred us to the customer service desk. When we went to the desk the store associate (Melinda) told us to go back to the department and ask someone there to place the order. We explained that we were told to come to the customer service desk to place the order and the Melinda asked us who told us that, Matt happened to be working in the paint aisle and we pointed him out. Melinda went over to him and began telling him it was his job to place the order because he had helped us. They had a discussion as to whose job it was, Melinda told us she would place our order and told Matt to pull the boxes, he again protested because it wasn't his job. Melinda walked away and we asked Matt if Melinda was the store manager and he told us she was a DS just like him. I then went to the Monroeville PA store to purchase the base cabinet, their inventory indicated that they had 4, the boxes on the floor under the store model were opened and the cabinets were damaged. The other boxes were on the top shelf, I asked for help and the young man came and asked why I didn't want the lower boxes, I showed him that the cabinets in the boxes were damaged and he insisted that I buy the damaged cabinets at a discount. I refused and he responded that if I didn't buy them he would have to return them. (Not my problem) he kept insisting that I buy them. Today, (4/27/2023) I returned to the Pittsburgh Mills store to buy paint, while the paint was being mixed, I was walking through the tool department. There was a crew who appeared to be re-barcoding inventory. The person who appeared to be the supervisor was telling the other workers something about if the original barcode was missing the product could not be re-barcoded. He then in a loud voice said "I know that I am a dick and an asshole but I will not work with the red team because they keep taking the barcodes off of the shelves and because there are thousands of dollars of merchandise that cannot be sold. I am in the store quite often and know that there are people who bring children with them, this kind of language is unacceptable. Over the years I have spent tens of thousands of dollars in the Mills store remodeling my home. Since Scott the old store manager retired, I have noticed a change for the worst at the store. Apparently, DS represents that the person is a supervisor, the current culture at your stores are that the customers don't matter. There is now a lack of professionalism.”

Helpful Report

Posted 2 years ago

“First, the order delivery was delayed 2 times. Then, went past the last delivery update. Tried calling, was placed on hold a really long time. Decided to just cancel the order online. This was a mistake as I found out too late! Lowe's online system didn't provide a button to cancel the entire order, multiple items for a remodel I am doing. So, big mistake, I cancelled each item line by line. The BIG problem is that Lowe's sytem then proceded to rack up multiple pending charges on my credit card. After each cancellation, it reauthorized another pending charge for the remaining balance. This resulted in my credit card being tied up for 10 times the amount of the original purchase, over $10,000 at one point. I tried calling my bank and was told, understandably, that they can not remove pending charges but the merchant could do that if they chose. So, I called Lowe's customer service again, during my discussion with the person she quickly told me that pending charges would drop off automatically after 5 days. At this point, it had already be 6 days since my order and now my card was useless due to their not so customer friendly online system. I tried to tell her that my bank had told me it was possible for Lowe's to remove these charges right away but the line went dead, just like she simply hung up on me. The fact that there was no effort to reconnect makes me believe this was the case. I wrote an email, not so kind, but no bad language, to the Lowe's customer service but didn't receive a response concerning this issue at all. Sure enough, the charges finally dropped off after 5 more days but I had to contact another supplier and give them a different card to use before that because my credit on my most used card was completely tied up by a cancelled Lowe's order that ended up tying my credit up for about 12 days! I just hope someone will at least look into the way this works because this seems like it should be illegal, at least not ethical, to do this for a cancelled order! I can see the original amount but even that should have dropped off sooner than it did, but to make all the numerous pending charges that occurred on my account just seems very wrong to me. I am just a single customer but if this is happening on a regular basis it seems to me it wouldn't be the best image Lowe's can project.”

Helpful Report

Posted 2 years ago

“Installation department. When called because was very upset with the installers they sent. All 4 people I talked to were very nice and understanding. Then finally a guy was sent out to our house to find out what problem was. Again nice and understanding. He asked and again I repeated what I told Four other people, he took a lot of pictures. But in the end no one cared. Received an email weeks after the guy left our house with his answers and pictures, asking me to send pictures and send a detailed list of what was wrong. To send pictures and write what problem was not happening I told 5 people including manager at Lowe's, who really did not care. I was not going to explain it all again and take more pictures,which the guy who came out took a lot of. Then at the end of the email we were sent it said do not respond to this email, it will go no where. Completely useless. They won because I had enough I have given up. I will never use or recommend Lowe's for any installs ever again.”

Helpful Report

Posted 2 years ago

“I purchased a range yesterday at Lowes Keizer, the person checked and verified that there was one in stock so I purchased it for pickup today, she even filled out the tag for it to be on hold for pickup. I showed up this morning with my truck and the appliance person in appliances said they didn't have one, I rebutted stating the person was placing the sticker on it but he couldn't find it and made the comment she ordered it and should be in Monday. That's not what she told us because I watched her make out the hold sticker with a bold sharpy. I highly suspect that someone at Lowes sold it out from under me and ordered another putting me on hold. This is BS to be told they have one and they don't, plus I heard they did away with the veteran discounts, I guess I'll be shopping at Home Depot from now on.”

Helpful Report

Posted 2 years ago

“You have no check out lane open their making everyone self check out I just left all the stuff in buggy and left and went to Home Depot where they had a cashier checking you out. I had wire that was cut with a number on. It didn’t know how to check out and I will always try to go to someone that has a check out available I think every store need at less one check out open for us old people can’t see can’t hear I had some worker to load my buggy.”

Helpful Report

Posted 2 years ago

“Customer service is poor. Bear DE store. Poor communication between departments and no one answers the phone. Store manager always unavailable or off on the weekends. Busiest days of the week.”

Helpful Report

Posted 2 years ago

“Bought a $2,500.00 Craftsman Riding Mower, problems with starting from the time it was first delivered☹ Wanted though to give the mower a fair trial so tried using it a couple of mowings•••WRONG decision⚠️ Tried to use it a third mowing, absolutely NO starting the mower😠 At this point made the decision to return the mower & get another brand of mower elsewhere❗ Lowe's DOES NOT accept a return of a mower that you tried out doing the only thing with the mower that you're supposed to•••using it to mow to find out whether or not that you have a desirable, 100% functional, $2,500.00 mower❗❓❗❓❗❓ WHAT THE HELL kind of business practices is that⚠️❓❗⚠️❓❗⚠️❓❗ Fortunately there is a 2-3 Year Warranty for repairing a Lowe's lawn mower that I am NOT 100% SATISFIED with at a cost of $2,500.00❗❗❗😡 It will now be in the hands of a repairman for god knows how long while my lawn grows horribly out of control😤 Through with Lowe's•••NEVER again❗❗❗”

Lowes 2 star review on 20th September 2022

Helpful Report

Posted 2 years ago

“There for 30 min, finally talked to a worker who said he’d get to me in a minute. Finally went to front desk to have someone paged to come back to water softeners. Another 30 minutes no one showed. Left store disgusted.”

Helpful Report

Posted 3 years ago

“I use to love Lowe’s . Now, Lowe’s has become a store that I no longer want to shop. I purchased multiple things from Lowe’s to do a big remodel and build project, some of the items where not needed as planned and some items I simply changed my mind on . I took these items back to Lowe’s to learn that these items where somehow not saved under my phone number and so I handed over the $3,500+ Worth of receipts I had in my wallet. My return was about $200 worth of misc items . I was completely blown away to learn that Lowe’s refused to refund these items, claiming they did not locate these items on my many receipts. So I end up stuck with a few hundred bucks worth of stuff that I don’t need and faced with having to purchase additional items out of pocket .. well good thing Home Depot is just right up the road. So disappointed in Lowe’s and upset that they treated me as if I where in the wrong for something. I just can’t believe I have to eat the cost of supplies unable to use and out of pocket more expense for more additional items. So I guess I will shop Home Depot for now on . Ridiculous”

Helpful Report

Posted 3 years ago

“I paid to get a order of windows delivered on 5/22/22. They gave me a delivery date of 5/23/22. I tried calling lowes delivery at 8:30 no answer. Tried calling customer service no answer. After trying several times. I called the pro desk and a lady told me the windows were on the delivery truck and I had a window between 10 and 2. After about 20 minutes I get a call from my wife telling me lowes called her and said the windows were at the store and she would let her know when they get put on the truck. So I tried calling the store back and after not getting anyone in customer service or the window department again. I finally get in touch with delivery and the lady took my number and is suppose to call when they get picked up. This the sorry customer service. Lowes don't care about anyone after the sale. Why can't you give someone a time for delivery instead of them losing a hole day not knowing if I am getting a delivery or not. I am just wondering if all lowes are this sorry are if it is just the Rock hill, SC store. They change managers and it still the same results. Customer service is poor.”

Helpful Report

Posted 3 years ago

“Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was cancelled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator.”

Helpful Report

Posted 6 years ago

Lowes is rated 1.6 based on 878 reviews