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Lowes Reviews

1.6 Rating 902 Reviews
13 %
of reviewers recommend Lowes
1.6
Based on 902 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 28th May 2025
Cassandra Bridges
Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
70
Anonymous
Anonymous  // 01/01/2019
Installation of new bathroom: Vanity started getting cracks in finish within 2 weeks of installation. Parts only took 5 months to replace. The new parts also started cracking. They do not back up their products & will only replace the parts again. Also, work stopped during the renovation, because the contractor disappeared for NINTEEN DAYS & could not be contacted. Had to get an electrician after work was completed because the lighting was improperly connected. If you want to feel stupid, it's easy with LOWES.
Helpful Report
Posted 7 years ago
Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was cancelled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator.
Helpful Report
Posted 7 years ago
Lowes is rated 1.6 based on 902 reviews