Login
Start Free Trial Are you a business? Click Here

Lowes Reviews

1.6 Rating 854 Reviews
13 %
of reviewers recommend Lowes
1.6
Based on 854 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Lowes 1 star review on 28th May 2025
Cassandra Bridges
Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
70
Anonymous
Anonymous  // 01/01/2019
Not really geared to help with COVID. In my state, Lowes employees often do not wear mask and do not practice social distancing. Of course does not matter to many but of all the big box retailers my Lowe's fails on this more than anywhere else I shop.
Helpful Report
Posted 4 years ago
Special ordered products over a month ago..still dont have the products..call customer care and stay on hold for 55 mins to over an hour. Manager was supposed to call over a week ago and still nothing. Never shopping here again
Helpful Report
Posted 5 years ago
The Lowe’s in Steubenville Ohio is totally ridiculous. Asked for assistance in ceramic tile and waited for a half hour no one came. Ended up getting the stuff ourselves. Then we needed assistance with a forklift to get cement board down and have been waiting for an hour and still waiting as I’m writing this review. They have employees that we can see and literally no one is coming to do anything. Really disappointed in the service and they need to get their stuff together. I understand they don’t want everyone that works here to know how to run a forklift but if they did we wouldn’t of waited for over an hour.
Helpful Report
Posted 5 years ago
Was told how installation would happen which it never did. When finished toilet bowl was left in middle of floor not reinstalled Called 4 times all replies will call back ,never did
Helpful Report
Posted 5 years ago
Installation of new bathroom: Vanity started getting cracks in finish within 2 weeks of installation. Parts only took 5 months to replace. The new parts also started cracking. They do not back up their products & will only replace the parts again. Also, work stopped during the renovation, because the contractor disappeared for NINTEEN DAYS & could not be contacted. Had to get an electrician after work was completed because the lighting was improperly connected. If you want to feel stupid, it's easy with LOWES.
Helpful Report
Posted 6 years ago
Lowes is rated 1.6 based on 854 reviews