LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 360 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The bag came in perfect condition. I love it”

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Posted 3 weeks ago

“I had been tracking down this bag and was so happy to find it on Lozuri, and the bonus was the price was less. It was packaged very well and delivered much sooner than I expected.”

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Posted 3 weeks ago

“Item arrived promptly and in perfect condition.”

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Posted 3 weeks ago

“very pleased with my bag🌈🌞”

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Posted 3 weeks ago

“Excellent communication, great price point and promotions. Would have garnered a perfect 5 stars with quicker order shipping and delivery like its competitors.”

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Posted 4 weeks ago

“Excellent, I received my item on time with no issues”

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Posted 4 weeks ago

“Purchased the small Stella McCartney perforated bag from Lozuri and will definitely purchase again! Great value, authentic product and experience. Excellent customer service! Highly recommended!”

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Posted 4 weeks ago

“Great quality product”

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Posted 4 weeks ago

“Great prices! Fast delivery! Amazing customer service 🥰🥰🥰🥰”

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Posted 1 month ago

“The Chole sneakers are so comfortable and stylish. I paired them with knee-high black dress. I got so many compliments on them. I highly recommend these sneakers.”

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Posted 1 month ago

“The shoes are beautiful and fit perfectly!”

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Posted 1 month ago

“Review has been edited because I have received an acceptable offer that satisfies my initial issue encountered with the merchant. Pending arrival of replacement product****”

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Posted 1 month ago

Hi Jas, We apologize again for the frustration and inconvenience you've experienced, and we appreciate the time you took to share your concerns. We want to address each point to ensure there's a clear understanding of the situation: 1) Item Condition: We are genuinely sorry to hear about the condition of the item upon arrival. We assure you that we take great care in packaging and sending our products. The described issue with the item being wet is highly unusual and had occurred during transit with our courier partner, DHL. We are actively investigating this with them to prevent such incidents in the future. We certainly do not send wet products. 2) Communication: At no point did we consider the situation to be anything less than serious. We've reviewed the chat logs to confirm such. 3) Customer Service: Our team is committed to providing exceptional service, and in situations that require special attention or escalation, it's not uncommon for senior members, including Rob, to step in and assist. This process also allows us to to improve our process from the top down for major incidents, especially involving courier partners. 4) Ongoing Communication: We strive to maintain clear and continuous communication with our customers, especially when resolving issues. We're sorry if this was not your experience. In extreme circumstances, some returns can be delayed in processing times due to investigations that take place by 3rd parties. 5) Resolution Process: Based on our correspondence from you, we understood in your email that a refund would be more appropriate. 6) Reputation and Trust: We're proud of the positive feedback we've received from hundreds of satisfied customers, which reflects our commitment to quality and service. We understand the importance of trust and assure you that our intentions are always to rectify any issues our customers face, evidenced by the full refund provided in your case. We deeply regret the inconvenience this situation has caused, especially on such a significant occasion. We're here to make things right and would welcome the opportunity to discuss this further with you. Please feel free to reach out to us directly. Again, we apologize for the experience you've had and it's not an experience we would want for any client.

Posted 1 month ago

“I found the exact purse I’ve been looking for AND it was on sale! The purse is perfect.. couldn’t be happier!”

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Posted 1 month ago

“I would have given it five stars, but I didn’t do it because I had to place the same order three times. Customer service told me it was an issue with the system..customer service was great, shut out for Annaly Baydo she helped me till the end. Once everything sorted out they shipped out my purse. Shipping was very fast…my purse was beautiful the same way I saw it online…”

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Posted 1 month ago

“So happy about my order. Delivery was quick and item was authentic.”

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Posted 1 month ago

“Fast shipping, good communication, kept me updated on shipping progress from start to finish. I only wish that I could have stacked my points along with the discount code that I used. As it is, I could only use one or the other, I really think that prestige members (we're repeat customers after all) should be allowed to use points towards purchase in addition to any available discount code. Duties are also added on top of the purchase price, my previous purchase had duties included, so it's something to consider. Nevertheless even with duties the price was fair, so good experience overall.”

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Posted 1 month ago

“Amazing customer services and the quality of the bags”

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Posted 1 month ago

“Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.”

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Posted 1 month ago

Hello, We thank you for taking the time to share your thoughts about your recent experience with LOZURI. We're excited to hear that you found our website easy to navigate and the purchasing process convenient as we put a lot of effort into ensuring clients can find what they're looking for. We understand your concerns regarding our return policy and the associated fees. Please allow us to clarify that our policy, including the deduction of duties, taxes, and a 5% service fee from cash refunds, is designed to help cover a portion of the costs involved in the return process. Returns are very expensive. We aim to be as transparent as possible about these fees, which are outlined in our return and refund policies available on our website. We recognize that this aspect of our policy may not suit everyone, and we genuinely appreciate your feedback on this matter. We hope to be able to improve these policies and reduce the return fees in the future, and we will continue working on strategies to help reduce the burden for both clients and LOZURI and to make returns as seamless as possible. Regarding the delivery of your order, we're glad to confirm that it was delivered within our standard 5-10 business day window, arriving 7 business days after your purchase on 3/21. We understand the importance of timely delivery, and we're pleased to have met our commitment in this instance. We sincerely regret any inconvenience the return process may have caused you. Our team is continually looking for ways to improve our policies and services, and your feedback is invaluable in this process. If there's anything further we can assist you with or any additional feedback you'd like to share, please don't hesitate to reach out to us directly. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. With love, LOZURI

Posted 1 month ago

“Amazing merchandise with great customer service support! Definitely I will return to buy my next purse. 👜 Thank you!”

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Posted 1 month ago

Hi Marina, Thank you for taking the time to share your feedback. We're truly sorry for any inconvenience you've experienced regarding the return label. We want to assure you that your return label was sent on April 1, 2024. Sometimes, emails like these can accidentally land in the spam or junk folder, so we kindly suggest checking there. Our amazing client services team has also been in contact with you and sent the label via your return request ticket. Please be sure to check your spam. We also want to reassure you that once a return request is initiated, the 7-day return window is paused, ensuring you have ample time to return your item without any stress. Your satisfaction and peace of mind are our top priorities. Please let us know if you still haven't found the return label, or if there's anything else we can assist you with. Please keep in touch with our customer service team directly and we'll be more than happy to continue helping you. Thank you for your patience and understanding. With love, LOZURI

Posted 1 month ago

“Amazing customer service! Authentic items!”

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Posted 1 month ago

LOZURI Inc is rated 4.8 based on 360 reviews