LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 362 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great customer service! Authentic products with great price!”

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Posted 1 month ago

“Delivery was quick and customer service was great at answering all inquiries quickly! Unfortunately the shipping and return fees are too high when an item doesn’t work out.”

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Posted 1 month ago

“Very nice product, I’m happy with it. Shipping from out of the US was so so, but once it got to the US it was fast.”

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Posted 1 month ago

“I had a great expereince with Lozuri and would certainly buy from them again. The customer service was amazing and my item was delivered on time and packaged well. The sale I caught was out of this world!!! Buy with confidence.”

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Posted 1 month ago

“Was a bit skeptical initially but was pleasantly surprised when I received my beautiful BALENCIAGA. Shpping and communication were great was fast. Will definitely shop again when I see a bargain.”

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Posted 1 month ago

“Order was cancelled. Now scrambling to find a different gift for my fathers birthday with little time left.”

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Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We're sorry we were unable to fulfill your order. We strive to provide hand-picked alternatives as soon as we can for items that are no longer available, along with options to refund to store credit or original payment method. We hope to see you again soon in the future and please keep in touch with our client services team if there's anything we can do to help you find an alternative, yet perfect gift. With love, LOZURI

Posted 1 month ago

“Amazing service and the item was in perfect condition.”

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Posted 1 month ago

“Great prices received authentic items and shipping was fast”

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Posted 1 month ago

“Great price. Fast shipping.”

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Posted 1 month ago

“Lozuri interacts with their customers and I really like that about them. They make you feel secure in your purchase.”

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Posted 1 month ago

“At first, I was skeptical about purchasing from Lozuri, as it's still an unknown firm. However, I was pleasantly surprised. The customer service team kept me informed about the shipment and delivery, providing a DHL tracking number. The bag I ordered arrived in excellent condition, packaged in a duffle bag. I'm very pleased with my purchase”

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Posted 1 month ago

“Great experience! Would definitely shop here again. Got here ahead of schedule too. Thank you!!”

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Posted 1 month ago

“Fast shipping, gave updates along the way if there were any delays with tracking number. Item was in original dustbag and tags, spotless and new, as described. Would order again”

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Posted 1 month ago

“I ordered bag from the website, online decription was not clear and charged me shipping fee which was okay but I strongly disagree with restocking fee. I requested return but i paid for almost 70$ for nothing. I dont suggest your website to anywone. Very dissapointed your service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with your recent purchase and the subsequent return process. We aim to provide clear and detailed product information, and we regret that the description and images did not adequately convey the size of the bag. We understand your concerns regarding the restocking fee and apologize for any distress this has caused. It's important to us that our policies are transparent, and we're disheartened to learn that this aspect of our service did not meet your expectations. Please know that your review was received before we had the opportunity to address and rectify the situation. We value the chance to make things right for our customers and would appreciate the opportunity to discuss a resolution that works for you. We're committed to ensuring client satisfaction. Could we kindly ask you to keep in touch with our client services team? We're eager to work with you to find a satisfactory resolution and hopefully restore your confidence in our services. Thank you again for your honest feedback, and we look forward to hearing from you. With love, LOZURI

Posted 1 month ago