LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.72

4.7 Rating 613 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellant Burberry product. Great shipping time and wonderful customer service”

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Posted 3 months ago

“It is my first time buying from this site. I love it , fast shipping, easy communication with customer service. Highly recommend it”

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Posted 3 months ago

“Love my new bag. Highly recommended to buy from Lozuri , super fast delivery and authenticity warranty.”

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Posted 3 months ago

“It’s such a pleasure to find great buys on this site. Items are authentic and easy to communicate with customer service through live chat. Will continue supporting Lozuri.”

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Posted 3 months ago

“Look up the company’s reviews on platforms like: • Trustpilot • Better Business Bureau (BBB) • Google Reviews • Yelp • Social Media (Facebook, Instagram, Twitter, Reddit) 2. Common Complaints • Slow Shipping – Long delivery times or lost packages • Bad Customer Service – No responses, rude support, or unhelpful staff • Return & Refund Issues – Denied refunds, restocking fees, or refusal to accept returns • Wrong Orders – Receiving incorrect sizes, colors, or”

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Posted 3 months ago

Dear Venera, We're sorry to hear that your experience didn't meet expectations. At Lozuri, we take pride in our overwhelmingly positive track record and always aim to provide exceptional service. Regarding your return, the item we received was missing its original plastic cover and had a noticeable perfume scent. Instead of immediately rejecting the return, we decided to try and work with you and our boutique partner to accept the item back. As part of our commitment to quality and authenticity, we worked closely with our boutique partners to process returns within their guidelines. In this case, we requested an exception to accept the return despite the missing packaging and scent concerns instead of rejecting the return. This required additional time to ensure a resolution in your favor. We understand that waiting can be frustrating, but our team had actively worked to assist you in receiving the best possible outcome, including a complete refund for the delays involved. If you have any further concerns, we're happy to discuss them with you directly. Please reach out to our support team, and we’ll be glad to help. With love, LOZURI

Posted 3 months ago

“I’m impressed with how nicely my item is packaged. It’s wrapped with waterproof plastic/tape outside, and the box inside is in perfect condition with ribbons tied around. Thank you for making me feel special. 🥰”

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Posted 4 months ago

“LOZURI always comes through with the best prices on brand new, luxury goods. Honestly there is no better place to shop to find new luxury goods for a discounted price. I have purchased a Fendi and Loewe from LOZURI and am very pleased with both. I will come back to LOZURI again and again.”

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Posted 4 months ago

“Good service and products. Quick shipping.”

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Posted 4 months ago

“great service. customer service is awlays great. def. could use better sale prices but good products. will continues to shop more. also, should have free return with back to origial payment. also, there should be option to hide sold out iteams and size filter. overall, good experience. thanks”

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Posted 4 months ago

“Best prices. Great customer service.”

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Posted 4 months ago

“My order came on time. The product was nicely packed and contained the dust bag, original box and instruction cards. I am very pleased with my purchase from Lozuri and will order more items in future :)”

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Posted 4 months ago

“Everything went as expected.”

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Posted 4 months ago

“Bag took 3 weeks to arrive but understand with Christmas back log. Customer service was superb, they was the smallest mark on the bag that I would never have noticed and they brought it to my attention before sending and offer a small amount back.”

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Posted 4 months ago

“Lovely dress, beautifully packaged. Problem with late delivery but notified throughout the process and kept informed.”

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Posted 4 months ago

“I am very happy with my purchase. The bag is exactly as described. Swift and efficient service. Productive communication with the customer service.”

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Posted 4 months ago

“After many logistical problems and false starts I was contacted directly by the CEO who monitors potential client satisfaction issues. He was direct, apologetic, and sympathetic to my challenges. It’s rare to receive this type of response and reflects well on the values of the company.”

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Posted 4 months ago

Hello, Thank you for sharing your experience with us. To clarify, our policies requiring shipping and billing addresses to match, as well as the use of advanced fraud detection systems, are in place to protect both our customers and our business from fraudulent transactions. However, I understand how this created challenges for you, and we apologize for the frustration it caused. Regarding inventory, all items we offer online are sourced from our boutique partners. Having the ability to reserve items is something we are actively working to improve. I regret that we were unable to hold the size you needed, especially for such a meaningful gift, and I understand how disappointing this was. Leadership has reached out to you directly to discuss your experience and explore how we can make this right. Your feedback is invaluable in helping us improve, and we genuinely appreciate you taking the time to share it. Please know that we are committed to refining our processes to better serve you and all of our customers in the future. With love, LOZURI

Posted 4 months ago

“a seamless and enjoyable experience”

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Posted 4 months ago

“Wife loved the bag. Thanks!”

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Posted 4 months ago

“Great support service, very fast to respond to any queries. Delivery to Europe easy and spot on with updates of package.”

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Posted 4 months ago

“Received my jacket and it is perfect! The customer service here is amazing too. They kept me in the loop about my product and were so helpful every step of the way. Would deffo recommend and would order from here again!”

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Posted 4 months ago

LOZURI Inc is rated 4.7 based on 613 reviews