LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 380 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 380 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 26th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very nice product, I’m happy with it. Shipping from out of the US was so so, but once it got to the US it was fast.”

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Posted 2 months ago

“I had a great expereince with Lozuri and would certainly buy from them again. The customer service was amazing and my item was delivered on time and packaged well. The sale I caught was out of this world!!! Buy with confidence.”

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Posted 2 months ago

“Was a bit skeptical initially but was pleasantly surprised when I received my beautiful BALENCIAGA. Shpping and communication were great was fast. Will definitely shop again when I see a bargain.”

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Posted 2 months ago

“Order was cancelled. Now scrambling to find a different gift for my fathers birthday with little time left.”

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Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. We're sorry we were unable to fulfill your order. We strive to provide hand-picked alternatives as soon as we can for items that are no longer available, along with options to refund to store credit or original payment method. We hope to see you again soon in the future and please keep in touch with our client services team if there's anything we can do to help you find an alternative, yet perfect gift. With love, LOZURI

Posted 2 months ago

“Amazing service and the item was in perfect condition.”

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Posted 2 months ago

“Great prices received authentic items and shipping was fast”

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Posted 2 months ago

“Great price. Fast shipping.”

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Posted 2 months ago

“Lozuri interacts with their customers and I really like that about them. They make you feel secure in your purchase.”

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Posted 2 months ago

“At first, I was skeptical about purchasing from Lozuri, as it's still an unknown firm. However, I was pleasantly surprised. The customer service team kept me informed about the shipment and delivery, providing a DHL tracking number. The bag I ordered arrived in excellent condition, packaged in a duffle bag. I'm very pleased with my purchase”

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Posted 2 months ago

“Great experience! Would definitely shop here again. Got here ahead of schedule too. Thank you!!”

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Posted 2 months ago

“Fast shipping, gave updates along the way if there were any delays with tracking number. Item was in original dustbag and tags, spotless and new, as described. Would order again”

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Posted 2 months ago

“I ordered bag from the website, online decription was not clear and charged me shipping fee which was okay but I strongly disagree with restocking fee. I requested return but i paid for almost 70$ for nothing. I dont suggest your website to anywone. Very dissapointed your service.”

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Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment with your recent purchase and the subsequent return process. We aim to provide clear and detailed product information, and we regret that the description and images did not adequately convey the size of the bag. We understand your concerns regarding the restocking fee and apologize for any distress this has caused. It's important to us that our policies are transparent, and we're disheartened to learn that this aspect of our service did not meet your expectations. Please know that your review was received before we had the opportunity to address and rectify the situation. We value the chance to make things right for our customers and would appreciate the opportunity to discuss a resolution that works for you. We're committed to ensuring client satisfaction. Could we kindly ask you to keep in touch with our client services team? We're eager to work with you to find a satisfactory resolution and hopefully restore your confidence in our services. Thank you again for your honest feedback, and we look forward to hearing from you. With love, LOZURI

Posted 2 months ago

“I highly recommend Lozuri for anyone looking for quality products and service. I am completely impressed and pleased with my new tote.”

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Posted 2 months ago

“My purchase was exactly what I wanted! Delivery was fast and easy”

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Posted 2 months ago

“Quick shipping. Well packed. Great pricing. Will definitely come back for more European brands and European pricing”

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Posted 2 months ago

“I was skeptical on purchasing, but super excited about my chloe bag, great deal, fast shipping! Definately buy from again!”

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Posted 2 months ago

“Fast delivery and discounted brand name products.”

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Posted 2 months ago

“Customer service is great and quick to answer questions! Will be ordering again in the future!”

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Posted 2 months ago

“I never received my order in time. And I tried contacting support and they kept saying I would receive it in time. I did not.”

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Posted 2 months ago

Hi Jessica, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the inconvenience and frustration you experienced with your order not arriving on time. Our team prides itself on maintaining open lines of communication, and we're glad we could keep in touch throughout the process. We acknowledge that we fell short of our commitment to deliver within the 5-10 business day window due to an unexpected delay in fulfillment, for which we sincerely apologize. We understand the importance of timely delivery and are reviewing our processes to better handle such unforeseen circumstances in the future. Your experience is not reflective of the high standard of service we aim to provide, and we are grateful for your patience and understanding. We remain available for any further assistance and hope we can restore your faith in our services as delays are uncommon, but possible, when shipping from Europe. With love, LOZURI

Posted 2 months ago

“Update to my previous review: I am delighted to share my fantastic experience with Lozuri, particularly highlighting the exceptional customer support provided by Rob and Annaly (forgive me if this is misspelled). Their prompt and dedicated assistance resolved an issue I encountered, showcasing Lozuri's commitment to customer satisfaction. Lozuri's inventory is truly exquisite, featuring a carefully curated selection of high-quality products. While my first purchase didn't work out due to sizing, the beauty of the item was undeniable. I am eager to continue exploring Lozuri's offerings in the future, thanks to the brand's dedication to its customers. The level of service and the impressive inventory make it a pleasure to support such a customer-centric brand. I encourage everyone to discover the beauty of Lozuri's products and experience their exceptional customer support. Join me in being a proud member of the Lozuri community.”

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Posted 2 months ago

LOZURI Inc is rated 4.8 based on 380 reviews