LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.76

4.8 Rating 371 Reviews

94 %

of reviewers recommend LOZURI Inc

4.8

Based on 371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Free DHL Express shipping on orders $750+, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great site! Would definitely order again. Package arrived on time and just as described”

Helpful Report

Posted 2 months ago

“My package arrived on time but I was disappointed by the way the item was packed (especially for the cost of the item). It was only packed in a dust bag with no additional protection. If the box got damaged during transport, the item would’ve been damaged as well. I would purchase from Lozuri again but I would hope that they would improve the unboxing experience!”

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Posted 2 months ago

“The bag is beautiful”

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Posted 2 months ago

“I was able to return the bag and received a refund without any problems.”

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Posted 2 months ago

“I had some issues with my return, however, they were resolved and I am happy with the company.”

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Posted 2 months ago

“I purchased a purse from Lozuri, but my overall experience has left me hesitant to shop there again. The delivery of the bag was delayed, and upon receiving it, I realized it was much larger than expected. When I decided to return it, I encountered challenges with their return policy. The process involves requesting a return label via email, which can be time-consuming. In my case, they expedited the label due to a family emergency that required me to leave town urgently. However, the overall lack of an easy and seamless process, coupled with delayed customer service responses, makes me inclined to explore other shopping options in the future. Update: Lozuri was extremely helpful when expediting the label and also processing my refund. I had a family emergency and the lady who handled my chat sent me a label the same day! I will say that they expedited my payment quickly and even sent me a copy of the confirmation!!”

Helpful Report

Posted 2 months ago

Thank you for updating your review and sharing your experience with LOZURI. We're heartened to hear that our team was able to assist you promptly, especially during such a critical time for your family. Your acknowledgment of the efforts made to expedite your return label and refund is greatly appreciated. We understand that your initial experience did not meet your expectations, and we apologize for the inconvenience caused by the delivery delay and the challenges you faced with the size of the purse. We're continuously working on improving our product descriptions and website clarity to ensure that our customers have all the information they need to make informed decisions. Regarding the return process, your feedback is invaluable, and we're actively looking into ways to streamline our procedures to make them more efficient and user-friendly. Customer satisfaction is our top priority, and we're committed to making the necessary adjustments to enhance our service. We're glad that we could resolve your issue satisfactorily in the end, and it's encouraging to know that you would consider shopping with us again. Please rest assured that we are taking your feedback seriously and are dedicated to improving our services to prevent similar situations in the future. We look forward to welcoming you back to LOZURI and providing you with an exceptional shopping experience! If you need any further assistance or have more suggestions, our client services team is always here to help. With Love, LOZURI

Posted 2 months ago

“This was my first purchase with LOZURI and I was skeptical. It did take about 5 days to receive a tracking number (as the site clearly states it may). The team noticed a small mark on the bag and contacted me to offer a slight further discount or the opportunity to cancel my order. The bag was lovely and was probably handled and tried on in store. It was missing some of the protective hardware stickers (not all of them). It was packaged well and arrived in 4 days once shipped. For me, the wait time and the small imperfection was well worth the over $1000 in savings. The customer service agent, Annaly, was very professional and responsive.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with your first purchase from LOZURI. Your patience and understanding regarding the initial wait for the tracking number and the slight imperfection on the bag are greatly appreciated. We're glad that our team's proactive approach in addressing the issue and offering a discount was satisfactory to you. Hearing that you found the bag lovely is very reassuring, and we're delighted that the savings made it all the more worthwhile for you. Annaly, along with the rest of our customer service team, is dedicated to providing professional and responsive service, and she will be overjoyed to know her efforts were recognized! We look forward to serving you again in the future and hope to continue exceeding your expectations. Your feedback is invaluable in helping us maintain high standards and improve where necessary. Thank you for choosing LOZURI, and enjoy your new bag!

Posted 2 months ago

“Outstanding service, responsive, keeps in touch throughout the process and offers tracking information. The product is new and "REAL" ! I'm an extremely satisfied buyer and will be back.”

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Posted 2 months ago

“Return process was easy”

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Posted 2 months ago

“Excellent customer service.”

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Posted 2 months ago

“Love my Valentino bag. I was expecting it to be in a Valentino Box but it was just packaged inside a dust bag. That was kind of disappointing. It came with all of the tags.”

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Posted 2 months ago

“I absolutely love my bag! Lozuri was a smooth process though I was slightly skeptical at first (not sure why). I look forward to buying another bag here!!”

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Posted 2 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you love your new bag and had a smooth experience with Lozuri. Your trust means the world to us, especially as we understand the leap of faith it sometimes takes when trying something new. We can't wait to see you again and are excited for you to explore our collections. Love, LOZURI

Posted 2 months ago

“Lozuri has wonderful pieces, many of which are quite competitively priced internationally! My constructive feedback is that packaging was not great. My box containing a very nice handbag arrived a bit crushed and with internal wrapping minimal and nit well secured. Shipping also took quite a long time via DHL from Europe, more so than I usually encounter. Email communication was great, though..”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for sharing your thoughts and acknowledging the quality and competitive pricing of our pieces. We're genuinely sorry to hear about the issues with packaging and shipping. Ensuring the impeccable condition of our products upon arrival is a priority, and it seems we fell short this time. We'd greatly appreciate the opportunity to rectify this for you and aim for those 5 stars. Please reach out to our client services, and let's make this right. Your satisfaction is our top concern, really! With love, LOZURI

Posted 2 months ago

“Lozuri supplied me a YSL ladies purse for my wifes anniversary. They made clear it's authenticity during the purchase and it was. Customer service stays in touch with you during your purchase and is a welcomed thing. Pricing was good and delivery was fast. All purchase and tracking information was provided. This was a very happy purchase and the customer service was very much appreciated. I will be back !”

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Posted 2 months ago

Hello, We're overjoyed to hear about your positive experience and how the YSL purse added to your wife's anniversary celebration. Stories like yours truly highlight our #1 goal: making people happy. This is the heart of why we're in business. Knowing that we've contributed to your happiness and satisfaction is what makes us proud and drives us to continue. We eagerly await your return and the opportunity to spread more joy. Thank you for choosing Lozuri and for sharing your experience!

Posted 2 months ago

“I purchased the purse for my girlfriend, and she was very happy with it! As a contractor, I was impressed with the craftsmanship.”

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Posted 2 months ago

Hi Zachary, Hearing that your girlfriend loved the purse and your appreciation for its craftsmanship truly warms our hearts. Making people happy with quality items is what we're all about. Your feedback is a wonderful affirmation of our efforts. Thank you for choosing us to make a special moment even more memorable! We hope to see you again soon.

Posted 2 months ago

“Very good! Fast delivery:)”

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Posted 2 months ago

Hi Candy, We are thrilled to hear you enjoyed the fast delivery! Thank you for the great review. We hope to see you again soon!

Posted 2 months ago

“Great quality products and fantastic customer service!”

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Posted 2 months ago

We're delighted to hear about your satisfaction with our items and client services! Thank you for the wonderful feedback.

Posted 2 months ago

“Amazing quality and came with the authentication.”

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Posted 2 months ago

Hi Kortney, We're thrilled to hear you appreciated the quality and authenticity of your purchase. Thank you for your positive review!

Posted 2 months ago

“My Chloe bag arrived in perfect condition. It was $100 cheaper than the retail stores. I love it!”

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Posted 2 months ago

Hey Lori, We're so happy to hear your Chloe bag arrived in perfect condition and you were able to find it at a great price! There's plenty more where that came from ;) Enjoy your fabulous find and thank you for sharing your experience! See you soon, LOZURI

Posted 2 months ago

“Amazing service! Quick delivery ! Answered all my questions in one day. Would use it again”

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Posted 2 months ago

Hey Alina, We're thrilled to hear about your positive experience with our client services and speedy delivery! We're always here to help with any questions. Looking forward to serving you again.

Posted 2 months ago

LOZURI Inc is rated 4.8 based on 371 reviews