LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.71

4.7 Rating 620 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Complimentary express shipping on all orders, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service & a beautiful bag!”

Helpful Report

Posted 1 year ago

Dear Larisa, Thank you for your wonderful 5-star review! We're so glad to hear that you received excellent service with us and are enjoying your new bag. Your satisfaction is our top priority, and we're thrilled we could provide you with a positive experience. Looking forward to assisting you again in the future!

Posted 1 year ago

“Excellent service. Great bag”

Helpful Report

Posted 1 year ago

Dear Donna, Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service and are enjoying your new bag. Your satisfaction is our greatest reward. Looking forward to serving you again in the future!

Posted 1 year ago

“Bought a beautiful Valentino bag. Arrived within 2 weeks with all the tags and dust bag. The savings was great!”

Helpful Report

Posted 1 year ago

Dear Claudia, Thank you so much for your wonderful 5-star review! We are delighted to hear that your Valentino bag reached you in excellent condition, complete with all the authentic tags and dust bag. It's always our goal to ensure that each item arrives safely and meets all your expectations. We're especially glad that you found great value in your purchase. Providing our customers with designer bags at amazing prices is something we take pride in, and it's heartening to know it's appreciated. Thank you for choosing Lozuri. We hope you enjoy your beautiful Valentino bag and look forward to assisting you with any future fashion finds!

Posted 1 year ago

“Great prices.”

LOZURI Inc 5 star review on 13th November 2023

Helpful Report

Posted 1 year ago

Dear Arvind, Thank you so much for your 5-star review and for your kind words about our pricing! We're thrilled to hear that you found our prices appealing! Your satisfaction is our top priority, and your feedback is incredibly valuable to us. We look forward to continuing to provide you with exceptional products and service. Please don't hesitate to reach out for any future needs or inquiries.

Posted 1 year ago

“Dear Mr/Ms, Hope this email finds you well. Would like to thank you for your email and caring about my feedback. Lozuri website was suggested by lyst app and I managed to check to find a decent variety of items on the website which was amazing. The website was accessible and user friendly. The only feedback noted was that the delivery timing was slightly extended between the time I placed my order and the time I received the tracking info for which I had to send an email to follow up on the tracking. But the customer service were upfront on the case to solve the problem. Wish to continue dealing with LOZURI. Best wishes, Sam”

Helpful Report

Posted 1 year ago

Dear Sam, Thank you for taking the time to share your experience with Lozuri. We are delighted to hear that you found our product variety impressive, thanks to our collaboration with the Lyst App. We sincerely apologize for the extended delivery time you experienced. We understand that timely updates and efficient delivery are crucial, and we're sorry for any inconvenience caused. Your feedback is invaluable in helping us improve our services. Rest assured, we are taking steps to enhance our tracking and delivery processes to ensure a smoother experience. We're excited to bring amazing prices to various markets in exchange for slightly longer delivery times, however! We're glad to know that our customer service team was able to assist promptly with your concerns. Our aim is to provide exceptional service at every step of your shopping journey. Your continued support and willingness to deal with Lozuri mean a great deal to us. We are committed to exceeding your expectations in your future interactions with us. With Love, Lozuri

Posted 1 year ago

“This is a wonderful company to deal with. I had done a return, and it was handled very professionally and promptly. I look forward to purchasing from this company in the future. The CEO and customer service representative were fantastic. Don’t hesitate to shop here! :-)”

Helpful Report

Posted 1 year ago

Dear Christina, We are overjoyed and truly grateful for your glowing 5-star review! It's customers like you who make our work so rewarding and fulfilling. Your positive feedback on the efficiency and professionalism of our return process is incredibly heartening. We strive to make every aspect of your shopping experience, including returns, as seamless and hassle-free as possible. Knowing that we have achieved this with you is a great accomplishment for our team. We are also thrilled to hear about your fantastic interactions with our CEO and client service representatives. Our team is dedicated to providing exceptional service, and your acknowledgment of their efforts is deeply appreciated. Your recommendation and eagerness to shop with us again in the future means the world to us. We promise to continue delivering the high-quality service and products that you expect and deserve. Thank you once again for your support and for being a valued member of our community. We can’t wait to serve you again soon! Warm regards, Lozuri

Posted 1 year ago

“The delivery process was a bit frustrating but final product was delivered as expected.”

Helpful Report

Posted 1 year ago

Dear Aileen, Thank you for taking the time to leave us a 4-star review. We're glad to hear that you were satisfied with the bag you have ordered, but we also want to acknowledge the frustration you experienced during the delivery process. We understand that a smooth and prompt delivery is a crucial part of your overall experience with us. We apologize for any inconvenience caused and are actively working on improving our delivery process to ensure a more efficient and stress-free experience for our customers in the future. If you would like to tell us more about what happened, we would love to see what went wrong with the delivery. Your feedback is invaluable to us, and we are committed to making the necessary enhancements to meet and exceed your expectations. We appreciate your patience and understanding as we strive to improve. With love, Lozuri

Posted 1 year ago

“Very communicative. Loved item. There were some shipping delays but I was informed.”

Helpful Report

Posted 1 year ago

Thank you so much, Sayla, for your 5 star rating! We are so pleased to hear that you found our communication to be very communicative and that you loved the item you received. We apologize for any shipping delays you experienced and are glad that you were informed throughout the process. Sometimes shipping delays are outside of our control (especially with customs) but we strive for 5-10 business days max for all orders, and we're constantly trying to improve these timelines! Have a great day!

Posted 1 year ago

“I had a few comments that I would like to comment on. It was miscommunication and they made everything right. They refunded me the second the received my item. I would definitely buy from this Company again. Thank You for your quick refund.”

Helpful Report

Posted 1 year ago

Hello, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent purchase. We understand that the purse you bought is not staying closed, and we want to assist you in resolving this issue promptly. To facilitate the return process, we kindly request that you reach out to our dedicated client services team through the proper channels. They will be able to assist you with generating a return label and ensuring that your return is processed within the specified time frame. At Lozuri, we take client satisfaction seriously, and we strive to provide a 5-star experience for all our clients. We regret that we did not have the opportunity to address your concerns before receiving this 1-star review. Please reach out to our client services team so that we can collaborate to address your concern and ensure your shopping experience aligns with our commitment to excellence. We hope that, with your assistance, we can improve your perception of Lozuri and reflect the true 5-star experience we aim to provide :) Thank you for giving us the chance to assist you, and we look forward to helping you with your return.

Posted 1 year ago

“Great customer service!”

Helpful Report

Posted 1 year ago

Dear Celina, We are truly sorry to hear about the issues you've encountered with your recent purchase, and I appreciate you taking the time to share your feedback with us. Your satisfaction is our top priority, and we're committed to resolving this matter for you. I wanted to provide some context regarding your situation: We have been working very closely with you for the past 5 days to understand and address the issues with your product. Your patience during this process is greatly appreciated as part of the delays include the weekend and a holiday in Europe. In our efforts to make things right, we have been actively searching for a replacement bag from one of our partner boutiques. Our goal is to ensure that you receive a high-quality product that meets your expectations. Our shipping and fulfillment team has been facing challenges due to a surge in orders, which has resulted in delays. We understand how frustrating this can be and are actively working to improve our processes. Your feedback is invaluable to us, and we are dedicated to enhancing your shopping experience with us. Your satisfaction remains our priority, and we sincerely apologize for any inconvenience you've faced. If you have any further questions or concerns, please don't hesitate to contact our client services team. We are here to assist you at every step of the way. Thank you for choosing Lozuri, and we are committed to making things right for you now and in the future.

Posted 1 year ago

“First time shopping at Lozuri and everything went well. I ordered a pair of Bottega boots and item came well packaged with original box & dust bags. I am very happy with the boots & will shop again!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your 5-star experience with us! We're delighted to hear that your first Lozuri shopping journey was a success, and your Bottega boots arrived perfectly packaged. We look forward to serving you again in the future.

Posted 1 year ago

“I got two items on Lozuri, and I was really satisfied with my purchase! I am giving 4 stars though as reaching out to customer service took quite some time, I have initiated a return as of 10/25 and have not heard back yet!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a positive 4-star review! We're thrilled to hear that you were satisfied with your purchase at Lozuri. Your feedback is greatly appreciated. We're always striving to provide the best possible shopping experience, and we'd love to hear your suggestions on how we can earn that coveted 5-star rating next time. Your insights are invaluable to us, and they help us improve our services and products. If you have any specific suggestions or feedback you'd like to share, please don't hesitate to reach out. We are here to listen and make your future experiences even better. Thank you for choosing Lozuri, and we look forward to serving you again soon!

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

Hello, We've received your return request and are currently reviewing the photos you've provided on Friday. Please note that our client services team is unavailable over the weekend, but we'll be back in action on Monday to assist you further. We want to assure you and all Lozuri clients that our commitment to delivering brand new and authentic products remains unwavering. To reinforce this commitment, we encourage all our clients to seek the opinion of an independent local appraiser to ensure peace of mind. Thank you for your patience, and we look forward to addressing your concerns promptly!

Posted 1 year ago

“I loved the speed of the delivery. The purse is fine but doesn't suit my taste so I'm attempting to start a return. However, the return process is taking a very long time. I got an email saying they will "generate a return label" for me but it's been a week now and every time I ask about it, they say it will come soon. I've never had a company take so long to have me start the return process.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We appreciate your kind words regarding the swift delivery, and we're delighted that it met your expectations. However, we're truly sorry to hear about the inconvenience you've experienced with our return process. We understand that this delay has been frustrating for you, and we sincerely apologize for the extended waiting time. Please be assured that your return period will not be affected by these delays on our end. We are currently in the process of improving our fulfillment procedures for shipping and returns, and while this transition is ongoing, it should not have led to the extended wait you've experienced. We take your concerns seriously, and we will prioritize resolving this issue promptly. You can expect to receive the return label early next week. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to make things right for you. If you have any further questions or need assistance, please do not hesitate to reach out.

Posted 1 year ago

“I did not receive my tracking code within 5 business days. I placed my order 10 days ago. The support service was unable to provide me with information about my order. Are these reviews real????”

Helpful Report

Posted 1 year ago

Dear Olga, I genuinely appreciate you taking the time to share your feedback with us, although I'm truly sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and I want to assure you that we take your concerns seriously. We'll be here to work with you until all concerns are addressed. I understand that the delay in receiving your tracking code and the lack of information about your order from our support team have been frustrating for you. Please accept my sincerest apologies for any inconvenience this has caused. I want to assure you that we are actively investigating the situation with our team to identify the root cause of the delay and ensure it doesn't happen again in the future. Our typical delivery window is 5-10 business days, and delays are indeed rare. We will be in touch with you on Monday with an update from our fulfillment team regarding your order's status. In response to your question about the authenticity of our reviews, I can confirm that all reviews are genuine and are collected and verified through an independent third-party platform called reviews.io. We have no control over the reviews and would never attempt to manipulate them in any way. Once again, I apologize for any inconvenience you've experienced, Olga. We value your business and appreciate your patience during this time. If you have any further concerns or questions, please feel free to reach out to client services. We are here to assist you in any way we can. Thank you for your understanding, and I hope we can restore your trust in our service. Have a wonderful day!

Posted 1 year ago

“My St. Laurent bag came beautifully packaged and was as pictured. Updates and communication on delivery went smoothly, as I chose to sign for my bag. Have had so many compliments, will definitely buy from Lozuri again!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Stacey! We're really pleased to hear how pleased you are with your St. Laurent bag--it's wonderful to hear that it came beautifully packaged, was as pictured, and communication on delivery was smooth. We're thrilled to hear of the compliments received and hope to help you find another item you love in the future!

Posted 1 year ago

“It’s realy good but the only problem it take along time to arrive”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a glowing 5-star review! We're thrilled to hear that you're happy with your purchase. We understand that the delivery time may have been longer than expected, and we apologize for any inconvenience this may have caused. We constantly strive to improve our shipping and delivery processes to ensure a more timely service. I took a peek at your order and I see that it was delivered on the 8th business day after the order was placed and that DHL missed you on one of the delivery days. We strive for delivery on or around 5 business days with a maximum of 10 business days. We appreciate your feedback and we'll continue to work on speeding up our delivery times! Your feedback is important to us, and it helps us make the necessary improvements to provide an even better shopping experience in the future. If you ever have any suggestions or specific comments on how we can further enhance our services, please don't hesitate to share them with us. Thank you for choosing us, and we look forward to serving you again in the future!

Posted 1 year ago

“Thanks for the attractive value and good product!”

LOZURI Inc 5 star review on 20th October 2023

Helpful Report

Posted 1 year ago

We greatly appreciate your 5-star review! Thank you for choosing us and for taking the time to share your positive feedback. We are thrilled to hear that you were able to find the bag you've been looking for at an incredible price! If you ever have any questions, need assistance, or have more feedback to share, please feel free to reach out. We're here to assist you and make your shopping experience even better. Once again, thank you for your kind words, and we look forward to serving you again in the future!

Posted 1 year ago

“Todo Execelete ! Me envanto mi cartera”

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Posted 1 year ago

Thank you so much for your 5-star review! We're thrilled to hear that you are delighted with your new handbag. Your satisfaction is our top priority, and we're glad we could provide you with an excellent experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing us, and we look forward to serving you again!

Posted 1 year ago

“Excellent service for an international transaction. I would shop at Lozuri again.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We're delighted to hear that you had an excellent experience with Lozuri. We are committed to providing seamless and reliable shopping experiences for our customers across the world, and we're thrilled to know that we met your expectations. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. We can't wait to welcome you back for your next shopping adventure at Lozuri. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to make your future experiences just as wonderful.

Posted 1 year ago

LOZURI Inc is rated 4.7 based on 620 reviews