LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.71

4.7 Rating 620 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Complimentary express shipping on all orders, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing product at a great price! I’m so excited to use my bag.”

Helpful Report

Posted 1 year ago

Hello, we're excited to hear that you're excited to use your new bag! Thank you for shopping with us. Love, LOZURI

Posted 1 year ago

“Quick ship, product arrives within a week. Good customer service and reasonable price.”

Helpful Report

Posted 1 year ago

Hi Norton, Thank you for your 5-star review and kind words. We'll be sure to let the fulfillment and client services teams know. We hope to see you again, LOZURI

Posted 1 year ago

“Cheaper then the Burberry store”

Helpful Report

Posted 1 year ago

Hi Kendall, Thank you for taking the time to post a review. We are striving to provide accessible pricing for designer goods, including designer stores themselves. We're thrilled to hear you found a great deal with us. We hope to see you again soon, LOZURI

Posted 1 year ago

“Really nice, im really happy, thanks for be really fast to ship the package 👍👍👍👍”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Oscar! We're really happy to hear that you had such a positive experience with LOZURI. We hope to see you again soon. With love, LOZURI

Posted 1 year ago

“I ordered a handbag from the site and the bag came in very good condition. The bag cane within a week after it’s shipped. Would 100% recommend people go shop from lozuri!”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your 5-star rating. We are so pleased to hear that your handbag came in great condition and with such timely delivery. We are delighted that you would 100% recommend people to shop with us and we really appreciate your support. We hope to see you again soon, LOZURI

Posted 1 year ago

“First time shopper. Purchased a bag. Delivery was quick and product was a what I asked for. Will be shopping again soon.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you so much for your five-star review and for choosing LOZURI for your bag! We're delighted to hear that the delivery of your bag was quick and that the product met your expectations. Our team is committed to providing a great shopping experience, and it's wonderful to know we've succeeded with your order. We're excited to welcome you back soon, LOZURI

Posted 1 year ago

“Shipping took way too long”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for sharing your thoughts with us. We're sorry to hear that you felt the shipping time was longer than expected. It's important to us that our clients understand our commitment to providing accessible luxury. Our ability to offer this comes in part from our fulfillment center location in Spain, which allows us to maintain a balance between quality and cost while passing the savings to you. However, this does mean that our shipping times might be slightly longer. In this case, your order was placed on November 20th and delivered on December 1st, fitting within our 5-10 business day delivery window. We aim to have all packages delivered around the 5-day mark, however. We are continually working to enhance our logistics to make the shipping process as efficient as possible, while maintaining the high standards of luxury and affordability. We value your feedback and hope that the quality of our products justifies the wait time. Thank you for choosing us, and we look forward to seeing you again. With love, LOZURI

Posted 1 year ago

“great! extremely fast shipping”

Helpful Report

Posted 1 year ago

Hi Giovanni, Thank you for your review. We're delighted to hear of your experience with our shipping speed. Our team works hard to ensure prompt delivery, and it's great to know that our efforts have been appreciated. We hope you enjoy your purchase and look forward to serving you again soon. LOZURI

Posted 1 year ago

“Terrific customer service. Wouldn't hesitate to use them again”

Helpful Report

Posted 1 year ago

Hi Lisa, We're so grateful for your five-star review and kind words about our client services! It's fantastic to hear that your experience with us was terrific and that you wouldn't hesitate to shop with us again. Our team is dedicated to providing the best possible experience, and it's rewarding to know we've made a positive impression. We look forward to the opportunity to serve you again in the future. Thank you for choosing us, LOZURI

Posted 1 year ago

“Love my beautiful Gucci tote! Received within 5-7 business days. No issues!”

Helpful Report

Posted 1 year ago

Hi Sharese, Thank you so much for your wonderful review. We're thrilled to hear that you love your new Gucci tote and that it arrived within our delivery timeframe without any issues. Enjoy your beautiful tote, and we look forward to serving you again in the future. Love, LOZURI

Posted 1 year ago

“I purchased a brand new bag from Lozuri. The item was shipped asap and arrived quickly. However, upon arrival, it was evident that the item was used. It had an odor, stains , and no box. I was extremely disappointed in the condition of the bag and had to wait 4 days for a return slip. Unfortunately, I would not recommend purchasing from Lozuri.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We are glad to hear that the shipping was prompt, but deeply regret to hear about the condition in which your bag arrived. At LOZURI, we maintain strict quality assurance protocols, ensuring all items are brand new and thoroughly inspected before shipment. It's concerning to hear that the item you received did not meet these standards, as it's highly unusual for our products to have any odor, stains, or to be shipped without proper packaging. It's possible that the item could have been compromised during the shipping process, and we will investigate this matter further to understand what might have happened in this instance. Regarding the delay in providing the return slip, we acknowledge the frustration this caused and are working on streamlining our return process for a more efficient customer experience. We hope to have a better system in place to better serve our clients in Q1 2024. Your feedback is invaluable, and we're committed to rectifying this situation. Please keep in touch with our client services team if there's anything we can do to assist you further. We hope to have the opportunity to restore your confidence in LOZURI. With love, LOZURI

Posted 1 year ago

“Great communication, fast shipment, authentic product. Very happy!”

Helpful Report

Posted 1 year ago

Hi Camille, We're thrilled to hear that your experience with us was a positive one! Thank you for highlighting our commitment to clear communication, speedy shipping, and authentic products. We look forward to seeing you again in the future. Love, LOZURI

Posted 1 year ago

“Very nice good response time”

Helpful Report

Posted 1 year ago

Dear Lisa, Thank you for sharing your feedback. We understand your concerns regarding our return policy and apologize for any inconvenience you may have experienced. Our return policy is designed to be clear and concise, stipulating a 7-day period for return requests. We acknowledge that you were unable to request a return within this timeframe due to being away. We want to assure you that we do our best to accommodate our clients' needs. In your case, despite the late request, our client services team worked diligently to approve your return as an exception. We sent you a return label yesterday, but it appears there might have been a misunderstanding, as we did not receive a receipt of acknowledgement from you before this review was posted. We strive to provide the best possible service and are committed to working with our clients, even in situations that fall outside our standard policy. However, these exceptions are not guaranteed and are evaluated on a case-by-case basis. We would be grateful for the opportunity to resolve this issue to your satisfaction. Please contact us at your earliest convenience so we can ensure the return process is completed smoothly. Kind regards, LOZURI

Posted 1 year ago

“I ordered a Balmain handbag, and it was absolutely beautiful. In perfect condition I and it arrived very quickly. I will definitely order from here again. I would also highly recommend this site for ordering luxury products.”

Helpful Report

Posted 1 year ago

Hello Loretta, Thank you so much for your fantastic review! We're overjoyed to hear that your Balmain handbag arrived in perfect condition and that its beauty exceeded your expectations. Your satisfaction with the quick delivery and the overall quality of our products means a great deal to us. We're honored by your willingness to recommend LOZURI and look forward to providing you with more luxury products in your future purchases. Your trust and support are truly appreciated. Love, LOZURI

Posted 1 year ago

“Excellent customer service from Annaly and easy communication with Lozuri about my concerns. The product overall is stunning and came exactly as I expected. I'm happy this site is legit, and I love my sunglasses. Thank you so much!”

LOZURI Inc 5 star review on 27th November 2023

Helpful Report

Posted 1 year ago

Hello Helen, We're truly grateful for your glowing review! It's fantastic to hear that Annaly provided you with excellent customer service and that your communication with us at LOZURI was smooth and effective. Knowing that the sunglasses you received are stunning and exactly what you expected fills us with immense joy. Your happiness and satisfaction are our top priorities, and we're delighted to have confirmed our legitimacy in your eyes. Thank you for choosing LOZURI, and we can't wait to bring more joy to your fashion selections in the future!

Posted 1 year ago

“I love my new jacket. Very high quality.Very fast shipping”

Helpful Report

Posted 1 year ago

Hi Ewa, Thank you for your wonderful review! We're delighted to hear that you love your new jacket and are satisfied with the quality. It's also great to know that our shipping speed met your expectations. At LOZURI, we strive to provide not only the finest products but also efficient service. Enjoy your new purchase, and we look forward to serving you again in the future. With love, LOZURI

Posted 1 year ago

“I purchased an item previously and had an issue with the incorrect box being sent. Unfortunately, after multiple tries, customer service at Lozuri were still unable to get me the correct box. I decided to purchase here again, since I wasn’t able to find this Saint Laurent bag in the specific color I wanted elsewhere. Received in a timely manner. And, this time received the correct box. I would definitely purchase here again.”

Helpful Report

Posted 1 year ago

Hi Sheryll, Thank you for taking the time to share your experience and for giving us another opportunity to serve you. We sincerely apologize for the inconvenience caused previously with the incorrect box and are grateful for your understanding and patience. It's wonderful to hear that your recent purchase, especially the Saint Laurent bag in your desired color, met your expectations and was delivered promptly with the correct packaging. Your willingness to shop with us again means a great deal to us. We are committed to continually improving our services and ensuring your future experiences are flawless. Have an amazing day! LOZURI

Posted 1 year ago

“The exact item I wanted at a great price. Shipping was lightning fast.”

Helpful Report

Posted 1 year ago

Hi Brandon, Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for at LOZURI, and at a price that delighted you. It's great to know that our efforts in providing lightning-fast shipping have been well received. We look forward to serving you again soon with the same efficiency and quality. Have a beautiful day, LOZURI

Posted 1 year ago

“Fast shipping, great price, very happy with my experience”

Helpful Report

Posted 1 year ago

Hello, Thank you for your glowing 5-star review! It's fantastic to hear that our swift shipping and competitive pricing contributed to a joyful shopping experience for you. Your satisfaction and happiness are what drive us to maintain such high standards. We're excited and looking forward to the opportunity to delight you again in the future.

Posted 1 year ago

“Fast shipping and the item was as described.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your 5-star review! We're delighted to know that the fast shipping and the quality of the item met your expectations. Ensuring that our customers receive their purchases promptly and exactly as described is a priority for us. We appreciate your feedback and look forward to serving you again in the future.

Posted 1 year ago

LOZURI Inc is rated 4.7 based on 620 reviews