LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.40

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No service”

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Posted 1 year ago

“Repulsive and anti-Semitic service You can already see the racism at the entrance to the stores by the signage and those who miss it will enter and experience repulsive service”

LUSH Cosmetics 1 star review on 11th October 2023

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Posted 1 year ago

“went into store, no helped me. staff was on phone refused to assist and they were rude.... never coming back”

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Posted 1 year ago

“An anti-Semitic society that calls for the destruction of Israel DONT BUY FROM THEM”

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Posted 1 year ago

“Received as a gift, but Did not like their product. Looks good, But it is about the quality.”

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Posted 1 year ago

“Typical racist white Australians. Plus, bad service. Third world quality products. avoid this poor place. 🤮”

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Posted 1 year ago

“Don’t buy anything from them! They are animals!”

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Posted 1 year ago

“DO NOT BUY FROM THEM!!!! NOT WORTH IT”

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Posted 1 year ago

“They are telling people to boycott Israel. I’d rather boycott them.”

LUSH Cosmetics 1 star review on 10th October 2023

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Posted 1 year ago

“Do not buy from a company that promotes antisemitism and genocide.”

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Posted 1 year ago

“This organization supports terrorists and is antisemitic. Never again!”

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Posted 1 year ago

“UTTER GARBAGE”

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Posted 1 year ago

“I ordered several bath bombs and soaps..they were all delivered without being but in different packages. Some of the bombs were purple..so everything I ordered was purple. Very disappointed on whoever boxed this order. I won’t me ordering again.”

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Posted 2 years ago

“I ordered a beautiful floral arrangement with a candle and a cut flower arrangement was delivered. Horrible, Horrible service of cut flowers embarrassing for LUSH. Please don’t waste your time or money there. False advertising.”

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Posted 2 years ago

“Karma Kream. Weird scent. Great for the skin though. Scent is earthy yet weirdly sweet.”

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Posted 2 years ago

“Around January 2023 I had decided to try Lush for the first time and i wanted to follow daily skin care. The sales person seemed very in selecting the products for me. I had made a purchase of 360DHS of different products from Sharjah Zahia City Center. The cleanser that i had bought for 150DHS was a large quantity and the manufacturer date was November 2022 with an expiration date of Feb 2023. That left me with just one month to use that product. I was told that all the products were freshly made. At least the sales person should have guided me on informing me with these details rather than trying to loot money from. It was a very bad first experience and would like to get some compensation for this.”

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Posted 2 years ago

“If I could give zero I would. My kids got severe rashes from the bath bombs. At first I thought it was one kind, but we tried several, and it kept happening. I messaged in and asked what they suggest to do at this point thinking they may have a solution for the rash and suggested bath bomb for sensitive skin or kids. I was met by a very rude person that implied I should take the kids to the doctor and have the doctor read through all the ingredients of each bath bomb and decide what they think is the issue. I understand lush are not doctors but the message lacked empathy and was cold, to the point of being condescending. Will never purchase LUSH products again. Used to be a customer that would purchase a few hundred a year for gifts and products, nope no more. The products aren’t great anyway. Rocky Mountain soap company has my money and loyalty now.”

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Posted 2 years ago

“I have been buying from them for a few years now, and will no longer be buying from them. It seems to be taking longer for shipments to leave for destinations not the actual shipping. My last order showed up with everything in the box was melted and stuck together because the products weren’t wrap. Had to clean and package myself. I’m done”

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Posted 2 years ago

“This is based on an online purchase and the terrible experience I had. I received a gift card and purchased items online, but didn’t receive a confirmation email, even though all the money was removed from my card. I called and after waiting for hours I asked for the card to be reloaded and asked about my order. Customer service blamed it on me, saying I somehow removed the points myself, but begrudgingly put the amount back on the card. I placed an order a second time, but most of the items I wanted were gone. That order was confirmed, the money was gone from the gift card, and still I never received an order. Called customer service again and explained the issue, was again refunded my money. I waited a couple of weeks to charge anything to the card, thinking that maybe they were just very busy due to the holiday season. It’s been long over two weeks, and it says my package is still waiting to be picked up by a carrier (this status has been the same for ten days). I’ve given up at this point and will never shop at Lush again. Tl;dr your products aren’t worth the hassle.”

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Posted 2 years ago

“Lush cosmetics racially profiles. Do NOT shop there. Just say no to racists.”

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Posted 2 years ago

LUSH Cosmetics is rated 2.4 based on 325 reviews