LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.37

2.4 Rating 318 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Visit Website

Write Your review

Tell us how LUSH Cosmetics made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar to some of the other reviews, I placed an order by the Christmas deadline 12/14/20 and paid for the $10 two day shipping. After 5 days went (three days after it was supposed to arrive) I got a tracking number and from there the order was never dropped off and never seen by USPS. 3 days before Christmas I called and waited an hour on the phone to get a refund so I could get my daughter a replacement Christmas gift. It was over $200 I needed to move back to buy replacements. They insisted it would arrive as refused to do a refund. It is 12/28 no gift arrived I was totally empty handed for my daughter on Christmas after following Lushs ordering instructions and paying 2 day shipping and their customer service reps (if you can reach them) do nothing. I didn’t believed anything could stress me out more in 2020 but my Christmas experience makes me sick to my stomach. 12/28, no gift. no refund, and anxiety. NEVER buying from them again.”

Helpful Report

Posted 4 years ago

“I placed a order on November 27 for over $ 300.00 for Christmas gifts since my province is on lock down and all stores are closed except for essential items . I knew it would be enough time to get here before Christmas . It Was supposedly shipped on December 1st . I have been looking online for 2 weeks with no movement through FedEx I contacted lush twice in the past 2 weeks . I was assured by lush each time that it was on its way . I Phoned lush on December 22 at first the guy was assuring me it would be here for Christmas . I told him to go look at the Fed ex website and it shows that FedEx is waiting for the package from lush ..... turns out lush never took the package to FedEx and just made up the paper work so now here I am three days before Christmas with no gifts for my friends and family due to lush not knowing what they were doing . They refunded me my money . Lush offered me a $ 10.00 credit online lol I told them to keep their lousy $ 10.00 !”

Helpful Report

Posted 4 years ago

“So i made an order and received a confirmation number on Day 1, cool. The LUSH system told me that shipping might be delayed due to COVID, no biggie. I fell and injured my leg and knee on Day 3. Day 4, I contacted LUSH customer service to issue a refund. Employee reached out to ask for my order number so they can cancel it as soon as possible for me. I emailed her with the requested information. I was never contacted again and that exact night, I was charged for the order. That meant they’re gonna ship the order soon. Day 5, I sent another cancellation request and provided the order number in the same email. The customer service responded with “Sorry, we can’t cancel the order because it’s getting shipped out to you right now. Here’s the tracking number.” Day 6, I am angry. I send LUSH an angry email, expressing that I am extremely upset and am asking to process a return immediately. I do not want this order in my home. I want to process the return before it got here so i can just send it right back. I receive an email from customer service telling me he’s sorry but my email about cancellation came in after working hours (I responded at 5pm) so he can’t do anything anyway, and he can only start a return process after the order gets to me. Day 7, the order comes by but fails to be delivered because “no one was home at the delivery time”, despite me waiting around at home all day for this order. I didn’t hear a knock and the doorbell wasn’t rung. I’m not going to sit at the window and watch for a truck to come by. Day 8, I get my order. I go to a store personally to return it. When I got home, I received a system email from LUSH that says my order “is on its way!” with the tracking number I was given on Day 5. So it seems that the first customer service employee received my response and decided to charge me to ship my order overnight, and instead of saying anything, went completely silent and never responded back to me. tldr; if you want your order to come by ASAP, ask for a cancellation and they’ll charge you and send you the order overnight apparently.”

Helpful Report

Posted 4 years ago

“Pushy, overally aggresive sales associates, comically overpriced, misleading labels, online delivery terrible.”

Helpful Report

Posted 4 years ago

“Lush products are absolutely extremely high in cost!!! I bought the Lush "Kalamazoo" beard and facial wash and the Lush "Gorgeous" facial moisturizer and absolutely hated both!!! The cost of both were over $150 USD. I would definitely advise anyone to save their money and invest in almost any other product...ROC, Oil of Olay, Clinique, Gold Snail, Nature's Kin, and even Mary Kay is so much better than Lush products!!!!!!!!!!!!!!!!!!!!!!!!!! I definitely would like to return the products and get my earned money back!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“i received my order yesterday and 2 out of 4 items are missing, which show were shipped in the box. which i get probably wasn't their fault except FedEx. BUT i relieved the Skin's Shangri La Moisturizer and half of it is missing? i have been trying to get in contact with them and nothing. no response. i wouldn't make a bit of a fuss except it was over $100. To think they would actually have good customer care support since they are a well known company. NOTE: I have emailed them twice with pictures and I have been trying to get a call through to them.”

Helpful Report

Posted 5 years ago

“The customer service is awful. They're so slow to reply and really unhelpful. The products are overpriced for what they are. Lush is all talk about morals and ethics but doesn't live up to it.”

Helpful Report

Posted 5 years ago

“While I love these products, the customer service is the absolute worst! I received an order 3 days ago that was missing half the order even though it was clearly marked in the order sheet. Since then I have spend multiple hours each day trying to get in contact with the customer service to fix the issue. However I have not been able to get through. I have tried their online chat, twice. Both instances I was in the queue for more than an hour and then kicked out and placed back at the end. I have called, waited an hour before I chose their call back option. Never got a call back. I am now back on the phone waiting, again. I have never had such a terrible experience.”

Helpful Report

Posted 5 years ago

“Bad quality colorings, in bath bombs. stained my skin and does not wash off with soap.”

Helpful Report

Posted 5 years ago

“Awful company, awful products and unhelpful staff.”

Helpful Report

Posted 6 years ago

“Disgusted with your campaign”

Helpful Report

Posted 6 years ago

“Deleted reviews on Facebook???ethical? Bad mouthing are hard working cops? Ethical???”

Helpful Report

Posted 6 years ago

“shame on you - trying to present yourselves as ethical while sowing division for your own political agenda disgusted by your most recent campaign, my family will never shop in your stores again”

Helpful Report

Posted 6 years ago

“Anti police anti free speech. This company sells itself on being ethical but has proven in it response to the awful anti police marketing in its anti corruption campaign that it has no ethics. The company has blocked reviewers from leaving negative reviews and censored free speech. It’s products are over priced and over hyped. Never shop there.”

Helpful Report

Posted 6 years ago

“Disgraceful company. Compassion only goes wallet deep and the products give me horrendous migraines. Stink on every level”

Helpful Report

Posted 6 years ago

“Lush, you have decided to say that all police officers are the same and all corrupt etc. It is very few that are and the majority do their job as they supposed too. Police officers are working very hard with reduced number meaning more work. They miss birthdays, weddings, religious celebrations to help those in need and keep us safe. You'll never get my custom again. I will be bringing this disgusting campaign to the attention of family and friends. Removing negative reviews of anyone who disagrees with you. Freedom speech only if it isn't against Lush themselves.”

Helpful Report

Posted 6 years ago

“Smearing soap on people should be their business, not smearing hate on the police and very fabric of decency in this country. There is a way of expressing dissatisfaction , and the historic procedures used by police are under public enquiry. LUSH have confused history with the hard working law enforcers of today...”

Helpful Report

Posted 6 years ago

“Awful company spreading hate on the high street! Should be ashamed.”

Helpful Report

Posted 6 years ago

“Will never buy from you again. Disgusting campaign”

Helpful Report

Posted 6 years ago

“Overpriced products. Bath bombs leave horrible sticky residue and had to shower and scrub afterwards. Yuk.”

Helpful Report

Posted 6 years ago

LUSH Cosmetics is rated 2.4 based on 318 reviews