“I ordered several bath bombs and soaps..they were all delivered without being but in different packages. Some of the bombs were purple..so everything I ordered was purple. Very disappointed on whoever boxed this order. I won’t me ordering again.”
“I ordered a beautiful floral arrangement with a candle and a cut flower arrangement was delivered. Horrible, Horrible service of cut flowers embarrassing for LUSH. Please don’t waste your time or money there. False advertising.”
“Around January 2023 I had decided to try Lush for the first time and i wanted to follow daily skin care. The sales person seemed very in selecting the products for me. I had made a purchase of 360DHS of different products from Sharjah Zahia City Center. The cleanser that i had bought for 150DHS was a large quantity and the manufacturer date was November 2022 with an expiration date of Feb 2023. That left me with just one month to use that product. I was told that all the products were freshly made. At least the sales person should have guided me on informing me with these details rather than trying to loot money from. It was a very bad first experience and would like to get some compensation for this.”
“If I could give zero I would. My kids got severe rashes from the bath bombs. At first I thought it was one kind, but we tried several, and it kept happening. I messaged in and asked what they suggest to do at this point thinking they may have a solution for the rash and suggested bath bomb for sensitive skin or kids. I was met by a very rude person that implied I should take the kids to the doctor and have the doctor read through all the ingredients of each bath bomb and decide what they think is the issue. I understand lush are not doctors but the message lacked empathy and was cold, to the point of being condescending. Will never purchase LUSH products again. Used to be a customer that would purchase a few hundred a year for gifts and products, nope no more. The products aren’t great anyway. Rocky Mountain soap company has my money and loyalty now.”
“I have been buying from them for a few years now, and will no longer be buying from them. It seems to be taking longer for shipments to leave for destinations not the actual shipping. My last order showed up with everything in the box was melted and stuck together because the products weren’t wrap. Had to clean and package myself. I’m done”
“This is based on an online purchase and the terrible experience I had. I received a gift card and purchased items online, but didn’t receive a confirmation email, even though all the money was removed from my card. I called and after waiting for hours I asked for the card to be reloaded and asked about my order. Customer service blamed it on me, saying I somehow removed the points myself, but begrudgingly put the amount back on the card. I placed an order a second time, but most of the items I wanted were gone. That order was confirmed, the money was gone from the gift card, and still I never received an order. Called customer service again and explained the issue, was again refunded my money. I waited a couple of weeks to charge anything to the card, thinking that maybe they were just very busy due to the holiday season. It’s been long over two weeks, and it says my package is still waiting to be picked up by a carrier (this status has been the same for ten days). I’ve given up at this point and will never shop at Lush again.
Tl;dr your products aren’t worth the hassle.”
“Ordered over $300 on lush and they just tossed everything unwrapped in a tiny box. EVERY BUBBLE BAR AND BATH BOMB WAS DAMAGED. Brandon from “corporate “ as he said he was very unhelpful… his response was “I’ll send you a return shipping label and once we get our product we will refund you or send you a gift card”. Meanwhile I am out of my lush and all I wanted to do was enjoy my Lush baths before ai was on bed rest for six weeks. The quality of Lush is circling the drain. Won’t get another dime from me… I’ll go back to my Avon bubble bath… at least they are reliable and have great customer service. LUSH…. You failed”
“Los productos son maravillosos y me encantan, pero en los ultimos meses he tenido muy malas experiencias con el servicio al cliente de lush. Por modificaciones internas, bla bla bla, al vivir en Baleares, solo puedo acceder a los productos que hay en stock en dicha tienda, no a los de la web nacional. Con lo cual me veo muy limitada a la hora de hacer mis pedidod. Hice uno hara 1 mes, y por algun motivo seur perdio el paquete. Tras reclamar a lush durante 2 semana y no recibir respuesta firme alguna, decidi cancelar el pedido. A la semana, seur debio encontrar el paquete y me lo entrego (todos los produtos solidos derretidos) A lush le bastaron 24h horas para enviarme un mail diciendo que seur me habia entregado el paquete (yo no estaba en casa y lo recogio mi vecina) si se lo podia confirmar, y un link donde realizar el pago de dicho envio. Para tramitar el problema con seur tardaron 2 semanas y no dieron con la solucion, pero en cuanto seur lo entrega bien rapido que te piden el dinero, cuando la culpa es suya. Ya ha dejado de ser cliente de lush, muy a mi pesar.”
“I would recommend lush in store, but not online. My order went missing and I ended up getting it days after it said it was delivered . The box appeared tampered with and quite a few items were missing. They did refund me for those items but after trying to use a few of the products, my shower gel had no seal, and the bubble bars appeared to be mouldy? I’m not even sure how to describe it. I ended up throwing away a $300 order and only had part of it refunded. I’m over it honestly.”
“on a birthday bash sale I made a online purchase and was to receive a free bath bomb as long as you order after 4 pm until closing and was informed later on that they only had a few of them and ran out within 2 hours. Not happy at all 👎”
“Bath bombs sent and pieces of bath bomb missing or broken off. The broken prices not in the box so this means they had to have shipped them this way. The company makes a statement about less packaging, but it seems maybe a little more packaging and/or a QA of the product before shipping would be beneficial. I’m not sure if I’ll order from this company anymore.”
“First my order was sent to the wrong address and someone else received it, then the order they resent was delayed (by lush) for over a week. Each time I called the customer service number I was on hold (first time for 10 minutes, second time for 30 minutes). I won’t be ordering again from Lush. I still haven’t received my order and I was told to “wait 7-10 days and see if it shows up” by a customer service.”
“I have ordered the products on 1st of December to make sure I have present for a Christmas. Christmas is over and I still I haven’t received my parcel after 30 days. There is no tracking number available for a shipment from Uk to Ireland. It’s ridiculous. Customer service I very poor, I lost money , I didn’t have a present for my sister . I am very disappointed. The worst service ever.”
