LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.37

2.4 Rating 320 Reviews

33 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.4

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

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“Very friendly”

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Posted 5 years ago

“Always great customer service- whether you would like help or not :)”

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Posted 6 years ago

“Fantastic Customer Service and I agree with their ethics and values”

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Posted 6 years ago

“All of the staff are very friendly and can't do enough to help you find the product you are looking for. They know a lot about every product which gives you confidence that you are buying the right product.”

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Posted 6 years ago

“Friendly staff, very helpful finding different choices of product I needed help with”

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Posted 6 years ago

“I like face masks. Though they could be used for about 40 days only, it's a great help for my skin! I like natural ingredients and perfumes that are used.”

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Posted 6 years ago

“Awful company, awful products and unhelpful staff.”

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Posted 6 years ago

“Disgusted with your campaign”

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Posted 7 years ago

“Deleted reviews on Facebook???ethical? Bad mouthing are hard working cops? Ethical???”

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Posted 7 years ago

“shame on you - trying to present yourselves as ethical while sowing division for your own political agenda disgusted by your most recent campaign, my family will never shop in your stores again”

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Posted 7 years ago

“Anti police anti free speech. This company sells itself on being ethical but has proven in it response to the awful anti police marketing in its anti corruption campaign that it has no ethics. The company has blocked reviewers from leaving negative reviews and censored free speech. It’s products are over priced and over hyped. Never shop there.”

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Posted 7 years ago

“Disgraceful company. Compassion only goes wallet deep and the products give me horrendous migraines. Stink on every level”

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Posted 7 years ago

“Lush, you have decided to say that all police officers are the same and all corrupt etc. It is very few that are and the majority do their job as they supposed too. Police officers are working very hard with reduced number meaning more work. They miss birthdays, weddings, religious celebrations to help those in need and keep us safe. You'll never get my custom again. I will be bringing this disgusting campaign to the attention of family and friends. Removing negative reviews of anyone who disagrees with you. Freedom speech only if it isn't against Lush themselves.”

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Posted 7 years ago

“Smearing soap on people should be their business, not smearing hate on the police and very fabric of decency in this country. There is a way of expressing dissatisfaction , and the historic procedures used by police are under public enquiry. LUSH have confused history with the hard working law enforcers of today...”

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Posted 7 years ago

“Awful company spreading hate on the high street! Should be ashamed.”

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Posted 7 years ago

“Will never buy from you again. Disgusting campaign”

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Posted 7 years ago

“Overpriced products. Bath bombs leave horrible sticky residue and had to shower and scrub afterwards. Yuk.”

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Posted 7 years ago

“LUSH ARE AMAZING AND SO ARE THE STAFF !! extremely helpful and a good experience in the store... i will be back! Thanks again.”

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Posted 8 years ago

“Was having a day shopping with my granddaughter as went into lush Westfield the staff were outstanding Sarah aka felicia and Callum aka queenie what lovely staff if only all shopping experience were the same thanks again Regards Diane”

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Posted 9 years ago

“I got the product in the mail promptly, and when I got a product with a defective pump. They sent me another bottle as an apology. Which was very nice of them.”

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Posted 12 years ago

LUSH Cosmetics is rated 2.4 based on 320 reviews