LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.49

2.5 Rating 349 Reviews

36 %

of reviewers recommend LUSH Cosmetics

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Metrics

2.5

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5

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LUSH Cosmetics 1 star review on 17th May 2025

Erica Gray Tilly And Jasmine

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! I ordered several things online during the COVID-19 shut down and one product had melted in the box when it arrived. I reached out via facebook messenger and they replied very quickly, were incredibly polite, and rushed me a new product.”

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Posted 5 years ago

“i received my order yesterday and 2 out of 4 items are missing, which show were shipped in the box. which i get probably wasn't their fault except FedEx. BUT i relieved the Skin's Shangri La Moisturizer and half of it is missing? i have been trying to get in contact with them and nothing. no response. i wouldn't make a bit of a fuss except it was over $100. To think they would actually have good customer care support since they are a well known company. NOTE: I have emailed them twice with pictures and I have been trying to get a call through to them.”

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Posted 5 years ago

“The customer service is awful. They're so slow to reply and really unhelpful. The products are overpriced for what they are. Lush is all talk about morals and ethics but doesn't live up to it.”

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Posted 5 years ago

“While I love these products, the customer service is the absolute worst! I received an order 3 days ago that was missing half the order even though it was clearly marked in the order sheet. Since then I have spend multiple hours each day trying to get in contact with the customer service to fix the issue. However I have not been able to get through. I have tried their online chat, twice. Both instances I was in the queue for more than an hour and then kicked out and placed back at the end. I have called, waited an hour before I chose their call back option. Never got a call back. I am now back on the phone waiting, again. I have never had such a terrible experience.”

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Posted 5 years ago

“Bad quality colorings, in bath bombs. stained my skin and does not wash off with soap.”

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Posted 5 years ago

“It's fizzzzzzzzzy”

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Posted 5 years ago

“I absolutely adore lush, as an eczema and psoriasis sufferer as well as asthma it’s vital that I know what’s in the products I’m using. The whole company is just my favourite.”

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Posted 5 years ago

“Bought myself & my friend the conditioner hair bar. Smells amazing and leaves my hair soft but not greasy. Super quick delivery too.”

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Posted 5 years ago

“Such a customer friendly experience.Good quality ,environmentally sound items.Love it!”

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Posted 6 years ago

“Very friendly”

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Posted 6 years ago

“Always great customer service- whether you would like help or not :)”

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Posted 6 years ago

“Fantastic Customer Service and I agree with their ethics and values”

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Posted 6 years ago

“All of the staff are very friendly and can't do enough to help you find the product you are looking for. They know a lot about every product which gives you confidence that you are buying the right product.”

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Posted 6 years ago

“Friendly staff, very helpful finding different choices of product I needed help with”

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Posted 6 years ago

“I like face masks. Though they could be used for about 40 days only, it's a great help for my skin! I like natural ingredients and perfumes that are used.”

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Posted 6 years ago

“Awful company, awful products and unhelpful staff.”

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Posted 7 years ago

“Disgusted with your campaign”

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Posted 7 years ago

“Deleted reviews on Facebook???ethical? Bad mouthing are hard working cops? Ethical???”

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Posted 7 years ago

“shame on you - trying to present yourselves as ethical while sowing division for your own political agenda disgusted by your most recent campaign, my family will never shop in your stores again”

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Posted 7 years ago

“Anti police anti free speech. This company sells itself on being ethical but has proven in it response to the awful anti police marketing in its anti corruption campaign that it has no ethics. The company has blocked reviewers from leaving negative reviews and censored free speech. It’s products are over priced and over hyped. Never shop there.”

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Posted 7 years ago

LUSH Cosmetics is rated 2.5 based on 349 reviews