London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gravel ground made it difficult to drag suitcases.”

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Posted 10 years ago

“We used the short term car park close to the airport - very convenient and not much extra. We pre-booked via the website which worked fine and getting in was no problem. Slight bug was that our car registration wasn't captured on entry so on exit it wanted to charge me again. There is a button on the barrier you can push and a short conversation sorted this out - I get the impression it's fairly common occurrence!”

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Posted 10 years ago

“I pre-booked and paid for my short term parking, it was great until when I was leaving, it did not recognise I had paid, so I had to wait at the exit barrier until an assistant had to let me out. Not major, but I had hoped not to have done it.”

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Posted 10 years ago

“Whilst the service from the staff very good the cost at the Long Term Car Park was far to high. Cost for five days at Luton was £52.00 Just booked a week at Heathrow £35.92 for early March!!”

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Posted 10 years ago

“Car park buses were prompt , areas without tarmac not good in the winter!”

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Posted 10 years ago

“pre-arranged parking worked well no problems.”

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Posted 10 years ago

“averey thing was ok”

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Posted 10 years ago

“averey thing was ok”

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Posted 10 years ago

“Very straight forward if you prebook online; just drive into mid term parking on the way into the airport and take a ticket, put the ticket in the machine as you drive out job done. The busses are pretty frequent and it is very quick to get to the terminal doors. Airport parking is pretty boring to he honest and this one has nothing to make it any different but its quick and it works.”

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Posted 10 years ago

“I felt it was quite expensive, and there was no price difference between long and mid stay. Although advertised that the busses come every 8-10 mins, we were waiting for 15mins for ours.”

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Posted 10 years ago

“Had prepaid but had to pay again to exit which was frustrating. But customer services were excellent and the amount was refunded the next day.”

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Posted 10 years ago

“Good value and no problems encountered”

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Posted 10 years ago

“Website easy to use and resulting documentation very adequate. A minor gripe is that the site recommends booking as soon as possible to get best prices. I tried in December for a booking in August but the site wouldn't let me. Maybe I was too early and nobody could give me a date when available. But in January tried again and everything ok.”

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Posted 10 years ago

“It would be better with tarmac all over the place and get rid of the stones which damage the suitcases wheels.”

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Posted 10 years ago

“Easy to park and good prices. Will use again”

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Posted 10 years ago

“We got a great deal on short-term parking. It was easy to book online and to park, and very convenient. However, what let it down was when exiting the car park, it did not recognise that it was a pre-paid parking. I therefore had to ring for assistance to give my booking reference. Given it was midnight, it was pretty frustrating to have to wait for 5min for someone to respond and let us out. Not the end of the world but it's been like this for years at Luton and is just unnecessary given technology today.”

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Posted 10 years ago

“On the whole it was great. Close to airport for 2night stay well priced , only let down was when we put ticker in to exit we we're told by machine we owed over £100.00 . This was quickly sorted by speaking to machine attendant but after 4 hour journey home not what you need. Will definitely use again.”

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Posted 10 years ago

“The carpark was tidy enough and the transfers were quick, however both times that I have left the car park I have received an over stay fee of £180 even though I have been an hour within the time I have pre-booked. It only took a push of a button to talk to a member of staff who checked my booking and lifted the barrier. Solve the overstay and lower the prices and it would easily be 5*”

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Posted 10 years ago

“Quick transfer, no waiting, would score Very Good but would say that Lighting in Carpark a little poor and had to push for assistance as NPR camera didn't pick up on our Vehicle Registration. however no issues in finding our pre book info. Otherwise would say that it is my "best parking Experience" of any UK London Airport. Value for Money was excellent.”

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Posted 10 years ago

“Number plate recognition did not work, but quick friendly fix from staff via the help button at the exit gate. Bus to and from was prompt, plenty of car parking spaces available.”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews