London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.67

3.7 Rating 2,425 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,425 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 16th November 2025

Flynn McCarthy

London Luton Airport Operations Limited 1 star review on 13th September 2025

Miles Collins

London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get to, great price.”

Helpful Report

Posted 10 years ago

“Toilets on site would improve this service to very good!!”

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Posted 10 years ago

“When prepaying for short stay - needs better instructions on the gate as I ended up paying again to exit and then getting a refund through customer services”

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Posted 10 years ago

“Great on arrival, found a space close to the terminal entrance. However, on exit the barrier tried to charge me for the 3-days at the full short term carp park rate of £108. Had to press the button, speak to the operator who eventually let me out even though I had pre-paid. Apart from that, would use again but ensure you do NOT insert a payment card at exit otherwise you will be charged again at the full rate.”

Helpful Report

Posted 10 years ago

“Excellent, such a quick walk to terminal, barriers recognised both inward and outward. Can't be said for many airports.”

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Posted 10 years ago

“Great services.I'm happy every time when I'm using Luton car parking?.”

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Posted 10 years ago

“Short stay used for 4 days, still can't believe the cost of airport parking !!! but the car park was easy to find and close to the terminal, the system didn't recognise my car on arrival which meant it wanted me to pay when leaving so had to call for assistance to let me out which delayed me a little.”

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Posted 10 years ago

“Easy to find - regular buses even at odd hours - excellent price”

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Posted 10 years ago

“good service for a good price”

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Posted 10 years ago

“Number plate recognition system failed. 5 minute wait to exit car park waiting to be released.”

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Posted 10 years ago

“Car park patrol staff particularly helpful: When I returned to the car the battery was flat. I was feeling quite unlucky standing by the car in icy winds and with a crying baby, and clocking up parking minutes. Saw a member of the car park patrol and told him about the our problem. He was very friendly and quick to send a colleague over to jump start the car. A very good experience!”

Helpful Report

Posted 10 years ago

“Easy to find, park and regular shuttle bus to and from the Mid term car park. Also very reasonably priced.”

Helpful Report

Posted 10 years ago

“The condition of the car park tarmac in most places is awful. The signage is terrible. The spaces between bays are ridiculously small. To say it is 'close to the airport' is being economical with the truth when the only space you can find is at the furthest point from the entrance. The cost for parking - on what is effectively a piece of awful, ill maintained and with more than its fair share of pot holes - tarmac, is ridiculous. Whoever's responsibility it is to manage the car park should sort it out; truly terrible.”

Helpful Report

Posted 10 years ago

“Courteous fast service, highly convenient”

Helpful Report

Posted 10 years ago

“Overall a good experience, easy to find a space and close to the terminal. I have two main issues though which have stopped me from rating it better. Firstly, the condition of the car park was appalling, the road surfaces were all chewed up and road markings were non existent, particularly the marking of spaces which meant that some people had not parked properly. Secondly, I had to stop at the barrier and call the helpdesk to give them my booking reference number which took time and ended up with me holding up several other cars. It would be better if a number plate recognition system was used at the exit to make it quicker for people to get away and not hold up other cars.”

Helpful Report

Posted 10 years ago

“The wait seemed a little longer than expected but not excessive , it was easy to find and reasonably priced compared to other airports”

Helpful Report

Posted 10 years ago

“It's a shame the short-term car park is on an 'unmade' surface rather than tarmac”

Helpful Report

Posted 10 years ago

“Easy parking, quick shuttle transfer, good value for money.”

Helpful Report

Posted 10 years ago

“The Short Term car park is poor in quality - an outside car park with damaged tarmac and no lines in places. The walk can be quite long especially if you don't expect that the Disabled Car Park area is fenced off to prevent you walking through it.”

Helpful Report

Posted 10 years ago

“Flying out was excellent Return Dreadful Had to wait ages for bus to medium stay car park 3 Long stay buses arrived and went while we waited in bad weather. Bus ended up being nearly full! Ticket wouldn't let me out had to drive up to cabin to sort out Had pre paid the correct time but your system let me down! Bet we ended up leaving 40mins late due to no fault of my own.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,425 reviews