Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I called up to ask some questions about my holiday and Danielle answered them all and help me out, great service 😉”

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Posted 2 years ago

Hi Dee, thank you for your 5-star review. We are glad to hear that Danielle provided great service.

Posted 2 years ago

“Ruxandra was very helpful with sorting out my itinerary. Thank you!”

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Posted 2 years ago

Hi Maria, thank you for your 5-star review. Glad to hear that Ruxandra was helpful with your query.

Posted 2 years ago

“My wife and I were very much looking forward to our trip to Melbourne to celebrate our anniversary. Unfortunately my wife contracted Covid the day before we were due to travel. Our accommodation and flights were booked through Luxury Estates and Danielle, despite the late notice, was able to negotiate with the hotel to get our booking placed on hold and for a credit from the airline. Danielle P was a delight to deal with and her concern and understanding for our predicament, was very much appreciated.”

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Posted 2 years ago

Hi Colin, thank you for your 5-star review. It's great to hear that Danielle helped to make your experience a pleasant one.

Posted 2 years ago

“Bella M. Extremely helpful and prompt.”

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Posted 2 years ago

Hi Maureen, thank you for your 5-star review of Bella, we will pass this on.

Posted 2 years ago

“Bella M deserves 5 star Recognition for helping me resolve my concern with hotel accommodation stress free. Thank you Bella.”

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Posted 2 years ago

Hi Myrna, thank you for your 5-star review. It's so nice to hear that Bella was able to resolve your concerns, we will make sure that she gets the recognition she deserves.

Posted 2 years ago

“Love you guys! I had an issue trying to get a tax invoice, however both Lisa and Kelly resolved my concern immediately. It’s my second purchase with you guys and I’ll definitely book again as customer service keeps me coming back! Thank you!”

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Posted 2 years ago

Hi Angela, thank you for your 5-star review. Great to hear that both Lisa and Kelly were able to resolve your concerns immediately. We look forward to being of service to you again in the future.

Posted 2 years ago

“Great service from Jennifer. Thanks heaps”

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Posted 2 years ago

Hi there, glad to hear that you received great service from Jennifer. Thanks for sharing.

Posted 2 years ago

“Gavin S was fantastic in helping me sort through some last minute issues relating to cancelled flights and package solutions. He was timely, efficient and very considerate towards my circumstance. Has definitely ensured my life time value as a customer.”

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Posted 2 years ago

Hi Andrew, thank you for your 5-star review. Great to hear that Gavin was fantastic in helping you. We will pass on your great feedback.

Posted 2 years ago

“What excellent support from Kelly. We needed to amend our original booking and extend our stay. The service and assistance provided by Kelly was great and made the alterations very simple. Her work and customer service is a credit to Luxury Escapes.”

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Posted 2 years ago

Hi Brian, thank you for your 5-star review. We are pleased to hear that Kelly was great in assisting you. She really is a credit to the team.

Posted 2 years ago

“Andrew L was professional and courteous at all times. He said he’d call me back and he did. A great listener and solved my questions. Thanks Andrew L! Cathy N”

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Posted 2 years ago

Hi Cathy, Andrew is a star! Thank you for sending through this review. We will pass this on to Andrew and the team.

Posted 2 years ago

“Gavin S sorted out my issue very well thank you”

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Posted 2 years ago

Hi Peter, thank you for this review. It's great to hear that Gavin was able to sort out your issue

Posted 2 years ago

“Top service by Andrew L.”

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Posted 2 years ago

Hi John, thank you for your 5-star review. Glad that you received top service from Andrew.

Posted 2 years ago

“we have used luxury escapes for many trips, the last booking we had we had a lot of issues with the booking but.... RUXANDRA saved me! thank you for such amazing personal service.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. It's so nice to hear that Ruxandra was able to help fix your booking issues - she really is amazing!

Posted 2 years ago

“Fix my email problem straight away very helpful”

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Posted 2 years ago

Hi there, we are so happy that the team was able to fix your email problem so efficiently. We will pass this on to the team.

Posted 2 years ago

“Gavin S was very professional with my enquiry and assisted me with a positive solution.”

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Posted 2 years ago

Hi Garry, thank you for leaving this great review. Gavin is a star!

Posted 2 years ago

“Spoke wth Gavin S today about confirming dates for our Hobart Stay. He was very courteous and efficient”

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Posted 2 years ago

Hi there, thank you for this review of Gavin's courteous and efficient assistance. We will pass this on to Gavin and the team

Posted 2 years ago

“Michelle C”

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Posted 2 years ago

Hi there, thank you for this review. We will let Michelle know that she is 5 out of 5 stars!

Posted 2 years ago

“Ruxandra was very helpful solved my problem straight away”

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Posted 2 years ago

Hi Douglas, it's great to hear how efficient and helpful Ruxandra was in assisting you. We will pass this on to Ruxandra and the team.

Posted 2 years ago

“Andrew L. is AMAZING! He was able to figure out my issue and solve it within minutes. I'm so grateful as it's a very stressful time and he did everything to make sure canceling my travel plans wouldn't be a problem. I'm from America and really appreciate their 24/7 customer service line, and especially Andrew L! I can't wait to rebook with Luxury Escapes in the future.”

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Posted 2 years ago

Hi there, thank you for taking the time to write this lovely review. Andrew is amazing and we will be sure to pass this on to him and the team!

Posted 2 years ago

“Mikayla C helped us add an extra day to our package without any fuss. Great service, easy to talk to and very efficient. Will continue to book with LE.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are happy to hear that your experience with Mikayla was a great one. We look forward to seeing you on many more escapes.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews