Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tammy, from your Luxury Escapes Team was highly professional and committed to 'following through' with my request, THANK YOU Luxury Escapes!”

Helpful Report

Posted 2 years ago

Thanks so much, David, for the 5 star review! We really appreciate it! And we have to give kudos to Tammy - your feedback speaks for itself. Thanks again for taking the time to provide us with a positive review.

Posted 2 years ago

“Bella m was super quick sorting out my enquiries and taking up barely anyof my time at all. Ask for bella always as she know what she is doing. Thanks bella”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. We are so glad to hear that Bella M was able to quickly help you with your enquiries and saved you time. We appreciate you recommending her, and we will make sure to let her know. Thank you again!

Posted 2 years ago

“Brook's prompt and professional assistance was greatly appreciated. Regards John and Kathy”

Helpful Report

Posted 2 years ago

Hi John & Kathy, thank you for your 5-star review! We are glad that you enjoyed your experience with Brooke.

Posted 2 years ago

“Mitch R was fantastic. He helped my family in the final process of booking our holiday as there was an error in our booking. Mitch quickly helped us out and solved the problem straight away. His Customer Service was outstanding, and his patience was appreciated as I had a customer come into our shop as I was discussing the problem with him...Great job Mitch!”

Helpful Report

Posted 2 years ago

Thank you Greg for your 5 star rating for Luxury Escapes! We are so glad to hear that Mitch did a great job in helping you out with your booking issue. Thank you for recognizing Mitch's hard work!

Posted 2 years ago

“I booked an escape through Luxury Escapes & unfortunately had to cancel at the last minute, My request was handled by Gavin S. He was extremely helpful & arranged for it to be converted to a buy now book later. Thanks Gavin”

Helpful Report

Posted 2 years ago

Hi Dorothy, thank you for your 5-star review, we really appreciate it. We're so glad that Gavin S. was able to help you convert your booking last minute - it's so great to hear that he was so helpful!

Posted 2 years ago

“Bipin K helped me today regarding a tour that was booked in 2022. Unfortunately, due to a medical issue, we cannot travel now. Bipin was very pleasant on the phone and emailed the necessary documents required by the Travel Insurance Company. Thankyou Bipin!”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful review! We are very happy to hear that Bipin K was able to help you with your 2022 tour booking, and that he was pleasant and helpful. We really appreciate your kind words and we are so sorry to hear about the medical issue that has prevented you from travelling. We hope to be of assistance in your future travels.

Posted 2 years ago

“Hi, I made a few phone calls about my booking but it wasn’t until I spoke to Tammie R that everything was resolved within 20 minutes. So thank you very much Tammie for your fast and great service!”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, Peter! We are glad to hear you had a great experience with Tammie R.

Posted 2 years ago

“Mitchell R was a great assistant and helped me with all my inquiries in a professional and proficient manner. His help was very much appreciated .”

Helpful Report

Posted 2 years ago

Thank you so much Liz for your five-star review. I'm so glad you had a positive experience with Mitchell R who was a great assistant and helped you with all your inquiries in a professional and proficient manner.

Posted 2 years ago

“I made a mistake on my booking name. Patrick M corrected it for me. He has very sound communication skills and pleasant personality - very helpful. Great person to talk to.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to send through this 5-star review of Patrick's pleasant assistance. We will share this with the team.

Posted 2 years ago

“Very helpful and thorough service. I had a query regarding my booking and Natasha K looked into it for me. She called me back after she made her own enquiries and explained the situation. I appreciate her thoughtful service.”

Helpful Report

Posted 2 years ago

This review has really made us smile Shell. Thank you for sending this through.

Posted 2 years ago

“I needed to cancel my accommodation purchase I made with Deals.com and I received a prompt call back from Jake L. He was very understanding of my situation and processed my refund over the phone. The whole experience was very pleasant, painless and fast. Thank you. I certainly won't hesitate to use this company again. Thank you Jake.”

Helpful Report

Posted 2 years ago

Thank you for sending through this 5-star review of Jake's amazing assistance! We will share this with Jake and the team.

Posted 2 years ago

“Natasha K was v helpful and I was pleased when she returned a call about an enquiry about transfers from one LE in Ubud to another LE in Jimbaran Bay”

Helpful Report

Posted 2 years ago

That's our amazing Natasha, always so helpful. We will share this with Natasha and the team.

Posted 2 years ago

“Tammie R was excellent - absolutely top class service - understood my problem and quickly and efficiently rebooked my hotel booking - a pleasure to speak to deal with.”

Helpful Report

Posted 2 years ago

Tammie is the best! Thank you for sending through this review. We will certainly share this with Tammie and the team.

Posted 2 years ago

“great customer service, great knowledge of product, patient and understanding of an inexpert computer user.....”

Helpful Report

Posted 2 years ago

Thank you for this lovely review Mary! We will share this with the team.

Posted 2 years ago

“We had to cancel due to medical issue. It was resolved within the day. Very grateful.”

Helpful Report

Posted 2 years ago

We're so happy to read that the team were able to assist in what would have been a stressful situation for you. We will share this with the team.

Posted 2 years ago

“Short wait on the phone but excellent and polite customer service once I was through and the problem I had was quickly resolved. Thanks.”

Helpful Report

Posted 2 years ago

Thank you for this review Nola. Our team are amazing and we will share this with them.

Posted 2 years ago

“Vynka, provided assistance and advice to me during a recent enquiry to your service. She was both helpful and has a delightful demeanor and professional manner. She is a very good representation of your organisation. Michael Bryden”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star review Michael! We're thrilled to hear that Vynka was able to provide you with excellent assistance.

Posted 2 years ago

“Had an issue with a double account but after speaking to Josephine S all sorted with little stress. Always so helpful in all aspects of the business”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Terry! We're glad that Josephine was able to assist with little stress. We will share this with the team.

Posted 2 years ago

“So far so good. Have had some issues regarding transfers to and from hotel, but the lovely Josephine was very accommodating and efficient in sorting things out.”

Helpful Report

Posted 2 years ago

Thank you for sending through this review. Josephine is amazing!

Posted 2 years ago

“I had to cancel my trip just 2 days before I had to fly out, due to medical reasons. Spoke with Natasha K and she was so helpful and efficient, helping me contact the hotel due to the urgency. She even followed up within the same day and assured me she will be updating me of the progress. I am now given a credit and have a full year to select another holiday. This gives me the confidence to continue using Luxury Escapes for my future holidays. Thank you so much Natasha K!”

Helpful Report

Posted 2 years ago

Thank you for this review! It's great to read how helpful Natasha was in assisting you in what would have been a stressful time for you.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews