Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spoke with Lisa B today. Very pleasant lady to talk to and helpful with her suggestions in assisting me. Would certainly appreciate asking Lisa for assistance again.”

Helpful Report

Posted 2 years ago

Hi Cheryl, thank you so much for your 5-star review! We're so glad to hear that you had a great experience talking to Lisa B and that she was so helpful.

Posted 2 years ago

“I have just got off the phone from speaking with Bella M and let me say that this young lady is a real asset to Luxury Escapes. Prior to her returning my call I was getting frustrated because when LE returned my call and asked me to press1 if I still needed to speak with an agent there was no response when I did press 1 and the call was terminated. I found Bella to be both pleasant and efficient,”

Helpful Report

Posted 2 years ago

Hi Richard, thank you for your 5-star review! We really appreciate the feedback about Bella M - she is a great asset to Luxury Escapes, and we are so glad that she provided you with a pleasant and efficient experience. Thank you for taking the time to give us your feedback.

Posted 2 years ago

“Vynka was fantastic very understanding and efficient highly recommend to anyone”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star review! We are so glad to hear that Vynka was fantastic, very understanding, and efficient.

Posted 2 years ago

“Gavin S helped me out yesterday with my queries and request. He was extremely polite, professional and above all helpful. Can’t thank him enough. To have such a positive experience is wonderful compared to some customer service I have received from other companies in the past. Many thanks Gavin.”

Helpful Report

Posted 2 years ago

Thank you Helen for your 5-star review! We are so pleased to hear that Gavin S provided you with great customer service. Your feedback means a lot to us, thanks again.

Posted 2 years ago

“Bipin K was very helpful and rectified my issue very quickly. Thank you for great service”

Helpful Report

Posted 2 years ago

Thank you for the 5 star review! We are happy to know that Bipin K was able to help you resolve your issue quickly.

Posted 2 years ago

“Fantastic service from Mikayla C who helped me with my enquire and received an email back from her straight away to confirm the outcome”

Helpful Report

Posted 2 years ago

Hi Robyn, thank you for your 5-star review! We are delighted to hear how much you enjoyed your experience with us, especially the fantastic service from Mikayla C who responded so quickly to your enquiry. We hope to be able to continue providing excellent service to you in the future.

Posted 2 years ago

“Needed to change my date on my booking and Brooke made the process really simple. Thanks Brooke 😊”

Helpful Report

Posted 2 years ago

Hi Nicole, thank you for your 5-star review. We truly appreciate your feedback and are glad to hear that Brooke made the process really simple when you had to change your booking date.

Posted 2 years ago

“Just finished making changes to an existing booking assisted by Gavin S at LE, could not have been more helpful. All done with no fuss or bother and great rates that have become the standard for LE. Thank you Gavin S and LE.”

Helpful Report

Posted 2 years ago

Hi Isabel, thank you for your 5-star review! We are so pleased to hear that you had a positive experience while making changes to an existing booking with Gavin S. It is always our goal to provide excellent service and great rates to our customers, and we are glad that we could make it happen for you! Thank you for your kind words.

Posted 2 years ago

“Tammie R was most helpful and polite in helping me with problems that had occurred over a period of time with regards to changing of email addresses. All sorted now. Thanks Tammie R”

Helpful Report

Posted 2 years ago

Hi Richard, thank you for your 5-star review! We are glad to hear that Tammie R was most helpful and polite in helping you sort out any issues you had with email addresses. We appreciate your kind words and are thrilled that everything has been sorted out.

Posted 2 years ago

“Luke T was so helpful and did everything to help me, can't thank him enough!!”

Helpful Report

Posted 2 years ago

Hi Siobhan, thank you for your 5-star review! We're thrilled to hear that Luke T was so helpful and that you can’t thank him enough! We pride ourselves on providing outstanding customer service, and we appreciate you for taking the time to share your experience.

Posted 2 years ago

“Thank you Natasha K for your wonderful service. You were extremely prompt with our request. You are an asset to the company.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star review! We're so glad to hear that you were happy with Natasha's service. She is indeed an asset to the team.

Posted 2 years ago

“Brooke, the consultant I spoke to, had my query fixed and resolved in minutes. Her efficiency and knowledge were both outstanding and she is a credit to your organisation. Exemplary customer service, thank you Brooke!”

Helpful Report

Posted 2 years ago

Hi Alicia, thank you for the 5-stars! It's great to hear that Brooke's excellent customer service was the reason for your positive review. We really appreciate your kind words, Brooke is indeed a fantastic consultant and a credit to our organisation. Thank you again for your feedback.

Posted 2 years ago

“Thanks to me not reading the fine print closely enough, I recently discovered we would get to Koh Samui too late to catch a boat to our booked Luxury Escapes Island resort. This meant we would need to find a hotel for 1 night in Koh Samui and catch a boat the next morning. In other words, forfeiting 1 night of our package I rang Luxury Escapes support and spoke to Tammie R and asked if anything could be done. She quite correctly advised me that this was within the 21 days and as such the hotel could say no. She approached the hotel on our behalf and they agreed to amend the package. This was a great outcome. She rang me back, amended the booking and it is all sorted....Thanks Tammie! This whole trip is made up of 3 Luxury Escape packages back to back. We use them at every possible opportunity when we travel. Deals are grate and support is excellent.”

Helpful Report

Posted 2 years ago

Hi Gordon, thank you for your 5-star review! We're so glad that you had such a positive experience with Tammie R. We are glad that she went out of her way to help you amend the package. We appreciate your loyalty and thank you for choosing Luxury Escapes for your travel needs.

Posted 2 years ago

“Natasha K did an amazing job! Thank you for being so proactive and friendly.”

Helpful Report

Posted 2 years ago

Thank you, Eliza, for your 5-star review. We are so glad that you had a wonderful experience and that Natasha did an amazing job.

Posted 2 years ago

“Mikayla was a delight to speak with. She was very assured, very polite and positive.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words, Dudley! We're so glad to hear that Mikayla was a delight to speak with.

Posted 2 years ago

“I was helped by Patrick, who was very helpful and assisted me with my query.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Sue! We're very glad to hear that you had a great experience with Patrick, who was very helpful with your query.

Posted 2 years ago

“Luxury Escapes have been amazing, everytime I speak to someone, they are always so helpful and nothing is a problem. Thanks again Luxury Escapes!!!!!”

Helpful Report

Posted 2 years ago

Thank you for the five star review! We are delighted that you have had such a positive experience with us. Your feedback is greatly appreciated.

Posted 2 years ago

“Legendary service from Tammie R. My request was handled promptly, efficiently and within 24 hours I had an outcome. Tammie sent clear and concise emails of her intentions/actions, and kept me informed each step of the way. I use luxury escapes regularly and over the years there have been hiccups/life happens. But any issue has always been resolved, refunded, rebooked, whatever without any hassles. Helpful staff who provide excellent service. Thank you Tammie R and the team.”

Helpful Report

Posted 2 years ago

Hi Caroline, thank you for your 5-star review. We are delighted to hear that you had such a positive experience with Tammie R. We understand that life sometimes throws us curveballs and we are glad to know that our staff were able to provide you excellent service no matter the situation. Thanks once again for your support and look forward to seeing you on many more escapes.

Posted 2 years ago

“Thank you Mikayla C for your very prompt and helpful assistance today regarding airport transfers. Great to be able to talk with you as well as email. We also appreciated the help you gave us when we had to change our booking earlier this year. You communicated the information very clearly and in a friendly reassuring manner. Thank you”

Helpful Report

Posted 2 years ago

Hi there, thank you for your 5-star review. We are delighted to hear about how helpful Mikayla was in providing airport transfer assistance and changing your booking. It is great to know that the communication was so clear and friendly. Thank you once again!

Posted 2 years ago

“Bipin K was quick return of my call. Was able to answer my questions and rebook accommodation and new dates easily.”

Helpful Report

Posted 2 years ago

Hi Martin, thank you for your 5-star review! It's great to hear that Bipin K was able to act quickly to provide you with the support you needed without difficulty. We really appreciate your feedback.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews