Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Natasha K was so incredibly helpful after I accidentally booked a trip twice through Luxury Escapes. She listened to my concerns about my mistake and immediately made me feel at ease, explaining how she could resolve the issue. Natasha followed up quickly with an email explaining that the situation had been resolved and how long it may take for my account to be refunded. I feel fully informed and so grateful for all her help. I can't thank Natasha K enough for handling my situation in such a lovely manner. Thank you Natasha K!”

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Posted 2 years ago

Hi Anne, thank you so much for your 5 star review! We are so thrilled to hear that Natasha handled your situation very well. We are delighted that she was able to bring a sense of resolution and comfort to your concerns. We will pass on your lovely comments.

Posted 2 years ago

“Mitch R was very pleasant on the phone and followed through with our query.”

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Posted 2 years ago

Thank you, Diane for your 5 star review! We are so pleased that you had a great experience with us. We are also delighted to hear that Mitch R was very pleasant on the phone and followed through with your query.

Posted 2 years ago

“Jake L helped me today and was efficient and helpful. Thank you.”

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Posted 2 years ago

Thank you for this 5-star review. Jake is the best!

Posted 2 years ago

“We had a few issues with incorrect dates upon booking our accommodation and flights to Koh Samui. The two dates were unfortunately booked one month apart in error. However this was finally resolved promptly and professionally by Lisa B. We have made several bookings through LUX Escapes and this is the first time we've encountered a problem. Admittedly this was handled by 2 other consultants prior to Lisa B but she finally resolved this issue for us. Very happy with her service.”

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Posted 2 years ago

Thank you for your 5-star rating of Luxury Escapes, D.B.! Lisa is amazing and we will be sure to share this with her and the team.

Posted 2 years ago

“Lisa B was very helpful, with a friendly manner, and was able to resolve my issues competently and promptly.”

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Posted 2 years ago

Thank you so much for your positive review! We are so glad to hear that Lisa B was able to provide you with great service and resolve your issues in a timely manner.

Posted 2 years ago

“Have always had excellent service with LE, staff have always been really helpful. Had to ring this morning about an upcoming trip and Tammie R also gave excellent service. She answered all my questions and sent a follow-up email to confirm. So easy. Thanks Tammie R”

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Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes, Miffy! Tammie is amazing and we will share this with her and the team.

Posted 2 years ago

“Mitch R was extremely polite and helpful and answered all our questions. We look forward to coming to Peppers resort Thanks again Ruth”

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Posted 2 years ago

Hi Ruth, thank you for your 5-star review! We are delighted that Mitch R was so helpful in answering all your questions and we hope you'll have a lovely stay at the Peppers Resort.

Posted 2 years ago

“Natasha K opened the case for me. She was prompt and was on top of returning my call to verbally report back to me on the outcome of my enquiry. She made the enquiry very easy”

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Posted 2 years ago

Thank you so much AussieBlondie for your 5 star review! We are so pleased to hear that Natasha K opened the case for you and was prompt and on top of returning your call. We are thrilled that she made the enquiry easy for you.

Posted 2 years ago

“I have dealt with luxury escapes over the past few years and can honestly say I have always received great customer service. I reached out to vynka as our last agent we dealt with and yet again outstanding service. She responded to us within 24 hours and helped with our booking enquires. Very good service.”

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Posted 2 years ago

Thank you so much for your 5 star review! We are so glad to hear that we have been able to provide you with great customer service over the past few years. Your kind words about Vynka's excellent service are very much appreciated!

Posted 2 years ago

“Thank you Brooke, I appreciated your prompt and efficient service this afternoon.”

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Posted 2 years ago

Thank you for your 5-star review. We are glad to hear that you enjoyed your experience with Brooke.

Posted 2 years ago

“Mitchell R sorted my problem promptly”

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Posted 2 years ago

Thank you so much for your five-star review! It's wonderful to hear that Mitchell R was able to promptly solve your problem.

Posted 2 years ago

“I want to commend Jake L for his service. We had a last minute transfer we needed confirmed and Jake reassured me, despite him nearly finishing for the day that he would follow up, pass onto his team if needed and still follow through that our transport was confirmed. His reassurance helped greatly. One of a kind.”

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Posted 2 years ago

Thank you so much Christine for the wonderful 5-star rating! Jake does amazing work and we will be sure to share this with him and the team.

Posted 2 years ago

“I would like to express my heartfelt thanks to Luxury Escapes and in particular to Patrick M. Having decided on a slight change to my booking Patrick listened patiently, gave me a couple of options and promised to contact a third party and get back to me asap. This he did by phone and by a confirmation email detailing all of the important points including a credit. Patrick has excellent customer service skills, is pleasant, caring and efficient. A pleasure to deal with. Also to Luxury Escapes - as I work full-time, I love your 24/7 service and also call back service. Love your work!”

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Posted 2 years ago

Thank you so much, Connie, for your wonderful 5 star rating of Luxury Escapes! Patrick is a star and we will be sure to pass on your lovely feedback to him and the team.

Posted 2 years ago

“Natasha K literally helped me two days straight to get my booking done she is lovely and amazing. I didn't have to keep calling back she kept calling me keeping in touch really appreciate her.”

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Posted 2 years ago

Thank you for your kind words and 5 star rating, Zara! Natasha certainly is lovely and amazing.

Posted 2 years ago

“I could feel Vynka's smile through the telephone - extremely friendly service - thank you”

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Posted 2 years ago

Thank you Darren for your wonderful 5 star rating! We're so glad you had a great experience dealing with Vynka.

Posted 2 years ago

“We would like to express our extreme thanks to Luxury Escapes, in particular Patrick M, for the way in which they have accommodated our request to make changes to our booking, due to a family emergency, after we had actually checked in for our escape. Patrick was extremely understanding, accommodating and empathetic in listening to our request and his polite, professional manner made us feel we were really listened to. The outcome of ourn request, thanks to Patrick's efforts, has meant that we are now able to re-book an alternative date for our escape. Wev could not be more grateful and will definitely make further bookings through Luxury Escapes. We totally recommend Luxury Escapes. Our sincere thanks.”

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Posted 2 years ago

Thank you so much for your 5 star rating Trish. We are so glad that Patrick was amazing with his customer support in what would have been a stressful and worrying time for you. We will pass on this lovely feedback to Patrick and the team.

Posted 2 years ago

“We are first time clients of Luxury Escapes and appreciated a very lovely surprise from Vynka to be offered return home/airport transfers to start and end our holiday in relaxed comfort.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Gracie! We are so happy to hear that as first time clients of Luxury Escapes, you enjoyed a very lovely surprise from Vynka with the return home/airport transfers.

Posted 2 years ago

“I spoke to Vynka today regarding my booking. She was most helpful and helped me cancel my existing booking to a new booking, in the process saving me thousands of dollars. She called me back when she said she would. Her customer service is A1”

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Posted 2 years ago

Thank you, Debbie, for your 5 star rating. We are pleased to hear that Vynka provided excellent customer service and was able to assist you in cancelling and rebooking your stay - saving you thousands of dollars!

Posted 2 years ago

“Josephine S went above and beyond to full fill my requests and queries I had with my booking. I would like to thank her for her professionalism, and efficiency for prompt replies. Look forward to booking through Josephine and Luxury Escapes again.”

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Posted 2 years ago

Thank you so much for the 5-star rating! We are glad to hear that Josephine exceeded your expectations and provided you with outstanding service.

Posted 2 years ago

“Natasha K provided exceptional customer service in trouble shooting why a requested change to my accomodation package could not be completed. In the end she tried several approaches and we had success! Thank you so much for your help in finalising my booking change.”

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Posted 2 years ago

Thank you so much for your 5 star rating. We are so happy to hear that Natasha was able to find a solution that worked for you!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews