“Excellent service all round with prompt delivery. Helpful on the phone and great email communication too.
Our solid oak floor looks amazing and we are very happy.”
“I ordered flooring for my kitchen in the middle of the COVID-19 lockdown, and did worry about the service. I am pleased to say that Luxury Flooring kept me informed throughout and when the flooring was delivered the product was lovely! Highly recommend !!”
“The service I received from Scott was second to none. I needed a extra pack of flooring as I didn't take into consideration it needed to fit under the washing machine. Sadly there was none left in stock so Scott very kindly contacted all their suppliers to find me a pack. The service I received from Scott was 100% .delivery was prompt and the price was the cheapest around.”
“Excellent quality ordered some click vinyl, arrived very quickly. I was so impressed with their communication and overall service I have ordered more flooring (Egger laminate) with themselves. They’re we’re the best price around by far, and their website is very clear and easy to manoeuvre around. Would highly recommend these guys to anyone!”
“Really delighted with my new floor. Its not always easy to buy online. However my experience was excellent. From my first enquiry by email the response I received was by return and samples sent in 24 hours. First samples were not the right shade so I asked for more samples to be sent. This was followed up by a phone call from Scott who talked me through my options and sent further samples. Once I'd chosen the floor I wanted payment and delivery was within a few days. The packaging was first class and all the wood was well protected.
Now I have a beautiful new floor. Thanks so much. Would certainly use you again. Kind Regards”
“Execellent customer service.
Speedy response to my queries, delivered on time, great communication!
Will be placing my 2nd order soon and have already recommended Luxury Flooring to 2 others”
“Luxury Flooring provided an excellent service and product. Their fast response time to our questions made it very easy for us to make a final decision on the product (Karndean Korlok Baltic Washed Oak). The product was delivered quickly and on time. We would happily purchase from Luxury Flooring again.”
“I am a repeat customer with Luxury flooring and keep coming back to them because of the high quality flooring, and excellent customer service. In particular, Scott is incredibly efficient and has helped us with all of our queries. Such a variety of choices to suit all budgets and would always recommend this company. We will be using them for many years to come!”
“We were really happy with the speed of ordering and the speed at which the free samples arrived. It really helped us to decide which type of flooring to go with. Our builder has said it was easy to install and we're pleased with the end result in our new kitchen and dining room.”
“Ordered flooring for next day delivery but it never arrived next day. When we rang up ro query we were told that "this item isnt available for next day delivery as its not something we keep in stock, we are waiting for delivery from the manufacturer and then we will dispatch to you". We asked could we have our money back as we paid an extra £5 for next day delivery only to be told by the person on the phone "its only £5, standard delivery is £40 and you only paid £45". We did get our £5 back. On delivery day we waited in all day and it was almost 6pm so we rang to see if there was any updates only to be told the driver was unable to gain access to our street and was unable to deliver, it will be delivered tomorrow and we will let you know a time slot. No email or anything with a time slot so back on the phone then to be told it is out for delivery today before 6pm but unable to provide a time slot. After a few complaints they agreed to refund the cost of postage for the inconvenience. Flooring was delivered fine and very pleased with it, just not the best customer service.”
“Not only had they charged me twice for the order and only refunded once I'd realised but they sent us 3 boxes of flooring without the right fitting so me floor fitter had to go ahead and lay the floor differently to how we wanted. On top of this they haven't sent the door strips we ordered and failed to contact us to say they no longer had stock of them. The flooring itself isn't the best quality either with a lot of the edges chipped straight out of the box. Worst customer service I've ever dealt with and haven't received any apology or anything.”
“I purchased laminate flooring but when it came to fitting it my joiner was unable to get them to lock after about three rows.They were not straight. The joiner has been fitting kitchens and floors for twenty years. He personally took the flooring back to the warehouse. Six packs out of twenty had been opened. It took nearly four weeks for luxuryflooring to even locate the returned flooring. They have since stated that there was nothing defective with the flooring and for this reason I have not received a full refund. In effect they have questioned the professionalism, honesty and integrity of my joiner. I have asked them to contact the joiner direct to discuss the situation and also to supply the manufacturers details. So far luxuryflooring has not responded. I can only conclude that they or the manufacturer are being less than truthful never mind fair. I have since learned that this particular line of flooring has been discontinued!
It has been a very trying experience. Be warned!”
“Really happy with our flooring, it looks really stylish and exactly what we were after. I had MANY questions and the staff were really helpful with answering them all and replied promptly to all communication including being extra helpful when i realised I was 3 boxes short. Highly recommend!”
“The advice and service we've received from Luxury Flooring has been faultless. The website is well presented and easy to navigate - Phone support was fantastic - Tom was really helpful.
Very happy to recommend this supplier.”
“Very impressed. Ordered during lockdown and I was told promptly that my order would be delayed. I asked not long after if I can change to another product and pay the difference. Over the course of a few emails I have been offered a different product and been told not to worry about the difference in cost with delivery booked for Thursday.”
“We purchased the engineered wood. The quality and finish is brilliant and the price was very reasonable. We had to wait for the shipment order but it was worth the wait. Very happy thank you.”
“We bought the Brimham Aged Whiskey Oak for the ground floor of our home. The whole experience I can happily say has been a positive one. The online communications were excellent, the couriers were prompt, friendly and very courteous given the current Corona virus issues....and the floor was quick and easy to fit, and looks incredible. We would highly recommend Luxury Flooring and their products!!”
