MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,076 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I recently purchased a jacket online and when it arrived, it was the wrong size. Upon contacting MAAP, I was told that the size I purchased had sold out and they couldn't fullfill the order. Dissapointingly, the product is never to return. I feel like they sent me the wrong size anyway knowing that they had already sold out. This is not the first time I've been sent the wrong product. Previously, I have twice been sent tops that were the wrong colour. I love the design aethetic of MAAP but feel like the e-commerce department of MAAP is very poor. I will not be purchasing anything from MAAP again.”

Helpful Report

Posted 3 months ago

Hi Rohan, my name is Aaron and I look after the customer team here at MAAP. I was sorry to read about your experience here, I've had a look and it appears that the jacket was returned and refunded four days ago but if this isn't the case please feel free to contact me directly - info@maap.cc

Posted 3 months ago

“I ran the fit/sizing model on provided my MAAP and chose size accordingly - noting the size suggested matches what I wear in other cycling brands. Gilet/vest arrived and is at least one size too small - I have tried over the last 10 days to engage MAAP via their support tools over this, but I've been ghosted. The only resolution was to pay a further $50 (noting already paid shipping on the first garment, vs. Rapha where shipping is free), to try the next size up. At this stage I won't be buying another MAAP garment and wouldn't recommend MAAP to anyone.”

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Posted 3 months ago

“Superb as always.”

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Posted 3 months ago

“Very fast delivery, no problems, all good!”

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Posted 3 months ago

“The best cycling gear I've been using since 2023!”

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Posted 3 months ago

“I've tried a lot of brands during my cycling days and I think I've found the kit that fits me best. MAAP is really outstanding when it comes to garments and fit in my opinion - and in each kit drop I usually find at least a few styles that I really like.”

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Posted 3 months ago

“Perfect, fast shipping. Apparels are top notch quality, as per usual.”

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Posted 3 months ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

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Posted 3 months ago

“The Maap Kit is the best value for money kit around, end of story.”

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Posted 3 months ago

“All was good. Maap is a pricey brand but you get what you pay for”

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Posted 3 months ago

“Products are excellent the only thing that could be improved is the cost of postage- I don’t believe you need to post express post - so bring the cost down and post regular post. Cheers”

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Posted 3 months ago

“Top quality gear. Highly recommended!”

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Posted 3 months ago

“As always, A+ experience. Timely delivery and great products”

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Posted 3 months ago

“A smooth as it always is, fast and no hassles”

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Posted 3 months ago

“Great gear.”

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Posted 3 months ago

“One of the most durable kits I've owned, great quality and finish. Comfortable on the bike and looks great too. Their repair program is a god send for a clumsy rider like myself.”

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Posted 3 months ago

“Incredibly comfortable, resilient and fashionable.”

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Posted 3 months ago

“Hope the free shipping be back to 200 AUD instead of 250 AUD”

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Posted 3 months ago

“Great gear and quick delivery”

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Posted 3 months ago

“Prompt responses, great communication. helpful staff.”

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Posted 3 months ago

MAAP is rated 4.6 based on 3,076 reviews