MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,074 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I experienced some inconvenients with ordering a thermal jersey and the team did their best to help me. So i'm grateful for that.”

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Posted 3 months ago

“Perfect fit on all items Extremely comfortable”

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Posted 3 months ago

“Maap staff are quick to respond and very helpful.Their product are excellent with high quality and trendy designs.”

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Posted 3 months ago

“My shopping experience is always positive and the customer service has. Even excellent so far. Keep it up. But the pricing is creeping up lately 😢”

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Posted 3 months ago

“Really impressed with the Evade Pro Base 2 top and Team bib Evo shorts. They fit really comfortably and yet still feel very aero - the top especially fits better than anything I've had before. My first time buying from MAAP, having ridden in Rapha for many years. I'm really pleased I made the jump and will continue to buy MAAP.”

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Posted 3 months ago

“Always an easy going experience, team is super helpful”

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Posted 3 months ago

“Great product, speedy delivery.”

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Posted 3 months ago

“Fhjjjhgddssss”

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Posted 3 months ago

“Excellent e-commerce experience! Shop is top-notch. Communication as well. Quick delivery. 100% recommendation. Keep on!”

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Posted 3 months ago

“All perfect”

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Posted 3 months ago

“Love my new jersey. I chose large even though was recommended the medium in the size guide, because I am tall and I like the length”

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Posted 3 months ago

“MAAP took care of an issue I had with a product purchased quite a while ago, far above and beyond what I had expected. There are many great cycling kit brands out there now, but it's the after sales support that really stands out, and MAAP is at the top of my list of brands.”

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Posted 3 months ago

“I refreshed my winter gear with a sleeveless under vest, a long sleeved vest and winter jersey It’s the usual high quality though I thought the jersey might be a little thicker. For Australian winter it’s fine”

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Posted 3 months ago

“Great product”

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Posted 3 months ago

“WAste of time to get it from AU with tax and long duration and useless to link me back to SG website. WAste of time and money.”

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Posted 3 months ago

“I have not received my parcel yet or had an update. I have reached out to MAAP wondering what has happened and I still have not had a response”

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Posted 3 months ago

“Fantastic service and great product”

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Posted 3 months ago

“Very helpful!”

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Posted 3 months ago

“I recently purchased a jacket online and when it arrived, it was the wrong size. Upon contacting MAAP, I was told that the size I purchased had sold out and they couldn't fullfill the order. Dissapointingly, the product is never to return. I feel like they sent me the wrong size anyway knowing that they had already sold out. This is not the first time I've been sent the wrong product. Previously, I have twice been sent tops that were the wrong colour. I love the design aethetic of MAAP but feel like the e-commerce department of MAAP is very poor. I will not be purchasing anything from MAAP again.”

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Posted 3 months ago

Hi Rohan, my name is Aaron and I look after the customer team here at MAAP. I was sorry to read about your experience here, I've had a look and it appears that the jacket was returned and refunded four days ago but if this isn't the case please feel free to contact me directly - info@maap.cc

Posted 3 months ago

“I ran the fit/sizing model on provided my MAAP and chose size accordingly - noting the size suggested matches what I wear in other cycling brands. Gilet/vest arrived and is at least one size too small - I have tried over the last 10 days to engage MAAP via their support tools over this, but I've been ghosted. The only resolution was to pay a further $50 (noting already paid shipping on the first garment, vs. Rapha where shipping is free), to try the next size up. At this stage I won't be buying another MAAP garment and wouldn't recommend MAAP to anyone.”

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Posted 3 months ago

MAAP is rated 4.6 based on 3,074 reviews