MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,887 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“very quality bibs and jersey”

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Posted 1 month ago

“Quick reply”

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Posted 1 month ago

“It's amazing how my new Alt_Road Bibs make my rides so enjoyable. I rode with them to the beach in Venice and on the steep climbs of prosecco region. They performed so well, they're so comfy, and love the practicality of the pockets. ah, they look super cool too. Thumbs Up.”

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Posted 2 months ago

“Excellent product with excellent customer service and follow up”

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Posted 2 months ago

“Very easy to shop online and super quick delivery”

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Posted 2 months ago

“Hi MAAP team, I submitted a support request (#250139) on June 1st regarding a defective Team Bib Evo I received, and I also attached photos by email. Unfortunately, I haven’t received any reply yet—not even a confirmation from your support staff. Could you please help escalate this or let me know how I can get assistance? I’ve always trusted your brand, so I hope this can be resolved properly. Thank you, HUANG”

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Posted 2 months ago

“Always great post purchase service. Keep it up!”

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Posted 2 months ago

“High quality products that feel great and fit me well.”

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Posted 2 months ago

“Hello, I just received my order and I had to pay $60 in customs fees. I was completely unaware of these fees... which I find extremely expensive in addition to the shipping fees I paid. Is it possible to get a refund for the customs fees? Thank you.”

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Posted 2 months ago

“Quick delivery, lovely jersey. The only thing I’d change is the tightness of the waistband. The elastic isn’t very expandable so it’s a slight tight squeeze. Other brands have more forgiving waist bands!”

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Posted 2 months ago

“..........”

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Posted 2 months ago

“Overall with any of the products I have purchased has above expectations. The fifth quality of materials is excellent. Also, the design is great as well.”

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Posted 2 months ago

“Love the jersey- great quality material and workmanship. Only issue it’s super tight, I mean I bought a training jersey hoping to have a little more relaxed fit. Im 167 tall 70kg, bought a medium. It fits but feels super tight. The length is already marginally long, so a large size would be too large. Dunno the solution. Still love the jersey. Wanted a good quality jersey for a long time and I am not disappointed”

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Posted 2 months ago

“I haven't received my order yet. Shipment tracking has been stuck since 25 May, as received by the shipper after custom inspection and ready for delivery”

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Posted 2 months ago

Hi Farida, Thanks for getting in touch to let us know about the delay, 7 days post customs clearance does seem way too long. We're going to investigate this and one of the team is contacting you directly today with some options to get your order to you quickly.

Posted 2 months ago

“Customer service is phenomenal - justifies the price of the product”

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Posted 2 months ago

“I input the incorrect sipping address to my order. It would be helpful to my able to update the shipping address on the site as it was shipped before the helpdesk could help :) AusPost then mucked up the redirect and returned to sender (not Maap's fault). I've raised the last bit with Maap' help desk :)”

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Posted 2 months ago

“Good product, high quality, relatively fast shipping.”

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Posted 2 months ago

“The buying process is ok The refund that I try to do is really not an easy process The product is good”

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Posted 2 months ago

“Molto bene, faccio fatica a trovare rivenditori. Grazie mille Traduzione in italiano, grazie”

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Posted 2 months ago

“Great. Prompt delivery. Epic service as usual and great kit”

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Posted 2 months ago

MAAP is rated 4.6 based on 2,887 reviews