MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,953 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I couldn't use my Strava voucher at checkout, so I contacted online support. I sent a screenshot of the error message. They sent me another code, which didn't work either. Then they were quite rude, telling me 1) the voucher had expired and wouldn't work, 2) repeated to me that "I should know the terms of the voucher", as if I was some kind of idiot. I kept telling them that the voucher had not expired since a reminder email I'd just received told me I still had weeks left to use it. Regardless they repeated the Strava codes across the board has expired. I had looked at the terms of the voucher. It says this, "*$75 AUD voucher is valid for redemption on purchases over $250 AUD *Not available for redemption on collaborative or sale items". The way this reads is interpreted that, the discount can be redeemed on full priced items in the cart, as long as the total purchase price of the cart is over $250 (even if some items are collaborative or sale items). I had met that condition with about $1000 worth of gear in my cart, of which I had about $150 worth of full price items that I was expecting to get the $75 discount off. I then asked if I was expected to have $250 of "non-sale" items for the voucher to work? Immediately they said, yes. They should have known this was likely the cause of the issue from the screenshots I sent instead of dismissing me and refusing to help further. In the end I had to figure this out myself. Also, the terms should be rewritten, as they are misleading. It should say, "$75 AUD voucher is valid for redemption on purchases over *$250 AUD *Total purchase value excluding collaborative or sale items" It's a simple wording change and a slight move of the asterisks that changes the whole meaning. Legal and marketing departments get paid big bucks to be able to word things like this, clearly, so it'd be a nice gesture if you paid me with a voucher for that suggestion :).”

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Posted 2 months ago

“These bibs are extremly comfortable. I ordered the wrong size and the return process was great! High quality material + high quality service = my go to company for cycling kit. 10/10 would reccommmend to anyone.”

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Posted 2 months ago

“In Store: great advice Online: got a Solution for my Problem, everything was solved”

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Posted 2 months ago

“Simple process, fast shipping and good product”

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Posted 2 months ago

“Like like the quality and style of MAAP 👍🏻 the courier service are quick and efficient! The free shipping to worldwide is convenient for me and the way to concern ordering online. Will recommend the brand to my friends!”

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Posted 2 months ago

“- fast delivery - great products, fit well”

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Posted 2 months ago

“The style and texture are very good, it would be even better if there is a mobile phone pocket”

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Posted 2 months ago

“Purchased a pair of the Thermal Bib Tights on line. Super comfy, accurate sizing and delivered in a few days.”

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Posted 2 months ago

“Received my purchase quickly”

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Posted 3 months ago

“The kit is perfect. Fits great. My only complaint is the super slow standard shipping. Over 10 business days from California to New York. Ridiculously slow.”

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Posted 3 months ago

“I didn't receive my order at all! Nobody came to my door, no package anywhere or a paper saying I missed it.”

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Posted 3 months ago

“Sizing of the Alt Road Themal Jacket was inconsistent with other jerseys I have purchased. Normally I am large in MAAP but the jacket size M would have been equivalent.”

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Posted 3 months ago

“I bought Training Thermal LS Jersey last week. After one time wear, I found the cuff have some Pilling on clothes.”

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Posted 3 months ago

“Amazing and easy to shop”

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Posted 3 months ago

“Some times the sizing is inconsistent between products. Mainly in the shoulders and arms.”

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Posted 3 months ago

“MAAP wear is very good”

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Posted 3 months ago

“I recently purchased the women's winter long bib knicks, and wore them the day after they arrived (very fast too!) on a very cold Tassie winter's day. Can't fault them. Warm, comfortable and the best Chamois.”

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Posted 3 months ago

“Quality products and great customer service who able to assist me to deal with the issue I raised and resolved it.”

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Posted 3 months ago

“Great quality and comfort, but prices are getting too expensive, possibly last purchase with this pricing, even with sales pricing”

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Posted 3 months ago

“Amazing quality on all garments. One little thing - the grippers on the knee warmers are a little tight (size S). This is my usual sizing in all brands.”

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Posted 3 months ago

MAAP is rated 4.6 based on 2,953 reviews