MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,912 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful and fast resolution.”

Helpful Report

Posted 1 year ago

“Great website, stock on hand and quick delivery.”

Helpful Report

Posted 1 year ago

“MAAP have great bib's and customer service. But the sizing in the women's training bibs hasn't been as consistent recently.”

Helpful Report

Posted 1 year ago

“I had a very cold ride, returned home and turned to Maap! My deliveries came within a couple of days and now I’m winter riding in total warmth and comfort. Maap has never let me down.”

Helpful Report

Posted 1 year ago

“Best designs, colours and quality of cycling gear. They always look great on the road. thx”

Helpful Report

Posted 1 year ago

“Got my winter gloves replaced under warranty. This was a smooth process. But the shipping was not covered. As you cannot use a warranty voucher at the lab shipping should be covered”

Helpful Report

Posted 1 year ago

“Great customer service, great product quality”

Helpful Report

Posted 1 year ago

“Purchased the evo bib cargo but was sent evo bib and tried to contact customer service. Lucy could NOT understand that I was sent the wrong product..Evo bib cargo and Evo bib and took 10 emails to explain to her, still NOT resolved. I'm still waiting for a response after 2 weeks time”

Helpful Report

Posted 1 year ago

“デザインが洗練されているので、気分が上がります。”

Helpful Report

Posted 1 year ago

“Browsing products on the website is very convenient; checkout is a little bit complicated and it took some time to complete the payment. Overall, the shopping experience was quite good… ooh and international shipping took about two weeks.”

Helpful Report

Posted 1 year ago

“Shipped and delivered very quickly. High quality clothing. Return process very well organised”

Helpful Report

Posted 1 year ago

“quick shipping and quality product. could do more to encourage customer loyalty”

Helpful Report

Posted 1 year ago

“High quality, good fit.”

Helpful Report

Posted 1 year ago

“Customer service was great as always. Quality of products is high, when there’s an issue there is no delay getting assistance.”

Helpful Report

Posted 1 year ago

“Very quick delivery of my new MAAP base layers in a gorgeous blue. Have yet to wear them but I purchased based on my previous experience.”

Helpful Report

Posted 1 year ago

“I’m not sure if it’s me but I’ve almost found this jacket too warm. I’ve been riding in 6 degrees C in Melbourne (may) with normal short sleeve riding top underneath. I hope it’s nicer as we get further into winter. Any guidance on layering would be appreciated.”

Helpful Report

Posted 1 year ago

“Purchased more items to get free shipping but got hit even harder with duty, taxes and fees from DHL. I've ordered from several international companies and this is the first time this has happened. Support was also not helpful and I wouldn't purchase from maap again.”

Helpful Report

Posted 1 year ago

“Overall great”

Helpful Report

Posted 1 year ago

“Excellent tights, very comfortable. 71kg 193cm size M fits well. Cargo pockets would make these amazing!”

Helpful Report

Posted 1 year ago

“Awesome long sleeve winter jersey. So comfortable, thanks MAAP designers!”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 2,912 reviews