MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,912 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I love this brand, quality of fabric and design worth the money spent”

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Posted 1 year ago

Thanks for the kind words, Maurizio!

Posted 1 year ago

“Incredibly fast shipping.”

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Posted 1 year ago

Thanks Kieran, glad to hear it was a positive experience

Posted 1 year ago

“Well this isnät the latest one. But I'd would really love it if the stock would be better calculated...”

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Posted 1 year ago

Thanks for the review Johanna. If I can assist with this order please contact info@maap.cc

Posted 1 year ago

“The quality is 2nd to none ATM. I bought some of your commpetiors top end clothing recently (attaquer) for a change and it doesnt compare to your products. I promise I wont do that again :)”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. Welcome back!

Posted 1 year ago

“Phone service was solid”

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Posted 1 year ago

Glad to hear you enjoyed the work of our amazing customer support team Callum!

Posted 1 year ago

“Your sizing is awful. Even following the chest etc sizes it was far too small. I've been ordering M/L from Rapha for years, and while COVID has not been as kind, they still all fit. The L from MAAP is 1, if not 2 sizes too small.”

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Posted 1 year ago

Sorry to hear the items you ordered weren't the right size, we've recently added the True Fit feature to all items to make it easier to work out sizing equivalents - alternatively please make use of our free returns. If we can help you directly please get in touch with the customer service team at info@maap.cc or live chat in the bottom right hand corner of the screen

Posted 1 year ago

“I love MAAP and all the products I own. They are durable, made with love and from fantastic, well chosen materials. One thing I find challenging however, is the sizing across the different products. My Alt_Road Anorak is an L, my Alt_Road Tee’s are in XL, and my vest is an XXL. I find this to be mildly confusing at times and found it non-inclusive for new riders and first time shoppers at MAAP. I would find shopping here and selecting products a lot easier if the sizing was more consistent and made a bit more sense. Aside from this I have nothing but positive things to say about my customer experience and my MAAP products”

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Posted 1 year ago

Thanks for the feedback Karl, if you need help with sizing when you're shopping next time feel free to contact us on live chat and we'll help find the right size for you. Glad you're enjoying your garments, happy riding!

Posted 1 year ago

“The jersey and bib material is very smooth. Felt very nice with them.”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with the jersey and bibs. If you need anything in the future, don't hesitate to reach out to us.

Posted 1 year ago

“Got a lovely winter long sleeve jersey. It is really toastie but still breathes.”

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Posted 1 year ago

Thanks for the awesome feedback, Peter. I'm glad to hear the winter jersey is doing the job!

Posted 1 year ago

“The product rocks. The lack of free returns outside Australia is a problem. If MAAP can sort this out, they’ll get money from me that otherwise will continue to go to Rapha.”

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Posted 1 year ago

Thanks for the feedback David, glad to hear you're loving the product. We're always reviewing how we look after returns and we'd love to be able to do free returns for NZ customers in the near future.

Posted 1 year ago

“Super quick delivery of the escape jersey. Medium size though was notably smaller than my other Medium MAAP jersey…”

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Posted 1 year ago

Thanks for the feedback Matthew, glad to hear the delivery was prompt. If you need help with a free exchange or questions on sizing get in touch through live chat any time or email us at info@maap.cc

Posted 1 year ago

“Everything was great. Keep up the good work. Bravo.”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience. If you need anything in the future, don't hesitate to reach out to us.

Posted 1 year ago

“I will gladly pay the tax and purchase again next time. The design, quality, and delivery time were all good.”

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Posted 1 year ago

We love to hear it, Woo! Thanks for your positive review.

Posted 1 year ago

“Excellent service- express post delivery, great kit, fits well….”

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Posted 1 year ago

We love to hear it, Andrew! Thanks for your positive review.

Posted 1 year ago

“Quality is superb, only downside is the reflective logo on the bib comes out very soon after a handful of washes”

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Posted 1 year ago

Thanks for the kind words! If you need help with the bib please reach out to the support team at info@maap.cc

Posted 1 year ago

“Product quality is amazing unfortunately the xxl size is a little small for me”

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Posted 1 year ago

Thanks for your positive review Filip, if you need to make use of our free returns/exchanges please head to the return portal.

Posted 1 year ago

“Brilliant quality of product and overall service as usual. Just one minor gripe with the last couple of items I have purchased, I find the zippers are difficult to engage and zip up from the very bottom. Love wearing the gear though.”

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Posted 1 year ago

Thanks for the review, Greg and for sharing your feedback! We'll be sure to share your feedback with our production team to consider for future reviews.

Posted 1 year ago

“All available and quick shipping”

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Posted 1 year ago

Thanks for the review and feedback, Stefan!

Posted 1 year ago

“Great products and fast delivery”

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Posted 1 year ago

Thanks for the feedback and support, David!

Posted 1 year ago

“Good kit at a good price”

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Posted 1 year ago

Thanks Andrew! We are glad you're happy with your kit!

Posted 1 year ago

MAAP is rated 4.6 based on 2,912 reviews