MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 2,952 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“The best cycling gear I've been using since 2023!”

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Posted 2 months ago

“I've tried a lot of brands during my cycling days and I think I've found the kit that fits me best. MAAP is really outstanding when it comes to garments and fit in my opinion - and in each kit drop I usually find at least a few styles that I really like.”

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Posted 2 months ago

“Perfect, fast shipping. Apparels are top notch quality, as per usual.”

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Posted 2 months ago

“The custom charge me 40 % . That the discount is not enough. The shipping shall inform custom charge fee before orders. Br,”

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Posted 2 months ago

“The Maap Kit is the best value for money kit around, end of story.”

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Posted 2 months ago

“All was good. Maap is a pricey brand but you get what you pay for”

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Posted 2 months ago

“Products are excellent the only thing that could be improved is the cost of postage- I don’t believe you need to post express post - so bring the cost down and post regular post. Cheers”

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Posted 2 months ago

“Top quality gear. Highly recommended!”

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Posted 2 months ago

“As always, A+ experience. Timely delivery and great products”

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Posted 2 months ago

“A smooth as it always is, fast and no hassles”

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Posted 2 months ago

“Great gear.”

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Posted 2 months ago

“One of the most durable kits I've owned, great quality and finish. Comfortable on the bike and looks great too. Their repair program is a god send for a clumsy rider like myself.”

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Posted 2 months ago

“Incredibly comfortable, resilient and fashionable.”

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Posted 2 months ago

“Hope the free shipping be back to 200 AUD instead of 250 AUD”

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Posted 2 months ago

“Great gear and quick delivery”

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Posted 2 months ago

“Prompt responses, great communication. helpful staff.”

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Posted 2 months ago

“BEWARE! Duties and taxes are not included in the price...”

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Posted 2 months ago

“I have purchased a MAAP Jersey and Maap Bibshorts recently. I nwore them while riding through France and Italy and found them to be of great quality. The jersey was comfortable and the bib shorts didn't move.”

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Posted 2 months ago

“Quality made garments and a good choice of colours to suit your style. With the help of the sizing chart my bibs and jersey fits perfectly.”

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Posted 2 months ago

“This is a bit of a mixed review, and I truly don’t want this to come across the wrong way. I’m a long-time fan of the MAAP brand and ended up purchasing two items via the recent online sale but only after two disappointing in-store experiences at the Melbourne Lab store. Let me start by saying, I work in sales myself, so I always look at situations like this as a learning opportunity. I hope the feedback is received in that spirit not as a complaint, but as a chance to improve the customer experience. A few weeks ago, I walked into the store ready to buy three items: a Draft Vest, white socks, and a neck warmer. I’d done my research, had a $75 Strava voucher from a completed challenge, and was ready to make a purchase. I was greeted by a friendly team member who informed me the Draft Vest wasn’t in stock but offered alternatives like the Flow and Atmos vests. The Atmos was significantly more expensive, but I appreciated the upsell again, I’m in sales, so I get it. After some discussion, I decided on the Flow Vest in white, which also wasn’t in stock. The team member suggested the women’s version, but I passed on that option. We headed to the counter, and I was ready to buy the socks and neck warmer, then asked if I could also pay for the vest to use my voucher. I was told I’d have to wait until the vest came in later that week. Fair enough I left everything aside and was told I’d be contacted once it arrived. Friday came and went no call or email. I had a ride planned that weekend and decided to pop back in. The vest hadn’t been unpacked yet, but I thought I’d grab a new jersey instead. I found the Training Thermal LS Jersey in Rhubarb, loved it. No Mediums on the shelf, so I asked at the counter if they could order one in and let me pay on the spot to use the voucher. Again, the answer was no. So in the end, I just paid for the socks and neck warmer. To this day, I still haven’t been contacted about the vest or the jersey coming in. From a sales perspective, this was a real missed opportunity. I walked into the store twice, ready to buy, and couldn’t complete the sale either time. I was always taught to close the deal especially when the customer is standing there, ready to spend. Yes, I did end up purchasing the items later during the online sale and in the end, I got a better deal but that only happened because the in-store experience didn’t follow through. I’m sharing this not to be negative, but because I genuinely care about the brand. I want to see MAAP thrive. But experiences like mine could turn new customers away, and that would be a shame. Thanks for taking the time to read this.”

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Posted 2 months ago

MAAP is rated 4.6 based on 2,952 reviews