MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,224 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,224 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Thank you for your understanding. The large Evade cycling top I ordered and received has been exchanged for an Extra large. Seamless. My wife’s order for her Bib was delivered but also too small. Unfortunately no large sizes available so a refund has been given. The bib has now been sent back via express post thanks to the label you provided.”

Helpful Report

Posted 4 weeks ago

“Ease of process, purchasing and shipping is efficient. However the quality of the two items purchased was less impressive considering they were of the most exclusive range.”

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Posted 4 weeks ago

“Great quality product, fast dispatch and delivery. Purchased the deep winter gloves (yet to use) but fit well and minimal bulk, cap (good fit, not too bulky) and a couple of vests (streamlined fit to the body with good stretch but I find a little tight in the armpits - size large for reference). Products seem well thought out and fit for purpose.”

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Posted 4 weeks ago

“Super happy with everything. From super quick delivery of purchased items to a really rider friendly and understanding approach to product replacements when something goes wrong.”

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Posted 4 weeks ago

“MAAP is not just a cycling apparel brand, it is a culture, a movement of bringing cyclists from all walks of life together to enjoy the joy of camaderie, solitude and collaboration.”

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Posted 4 weeks ago

“Quick service and good packaging. Products are of a high quality.”

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Posted 4 weeks ago

“Black Friday deals helped me acquire some new pieces to the collection. Look good feel good, moving faster than ever.”

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Posted 4 weeks ago

“Amazing customer service coupled with exceptional products, quality and style. Lots of love for MAAP from a Canadian customer.”

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Posted 4 weeks ago

“Wanted to get a maap kit for ages. Just bought one and found the sizing quite wrong and confusing and can’t even swap it out for the right size. Communication is difficult, hard to return. Totally put off buying again. Disappointed.”

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Posted 1 month ago

“Maap is now my favourite cycling apparel in terms of performance, design and the ethos behind it.”

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Posted 1 month ago

“Excellent, high quality gear. Very prompt delivey”

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Posted 1 month ago

“Really a comfort to use”

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Posted 1 month ago

“very fast delivery and satisfy with apparel quality”

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Posted 1 month ago

“Im writing this for my bike mad husband. He said two things that stood out. The first is that it’s expensive so he was stoked to buy on sale. The second was how great it fit him. He is verrry fussy. Sleeve length and something about doodles made a mention. So I made him put the bloody size in his notes so he can ask for vouchers for his birthday etc. To sum up he seems very happy…. at last.”

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Posted 1 month ago

“Products were great. Jerseys fit well. One was a factory sample which was unexpected but quality seems similar.”

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Posted 1 month ago

“Terrble customer service when i tried to reach out regarding the sewing of my purchase and there was some automated response, the chat is non functional. Trying to reach a real human is impossible.”

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Posted 1 month ago

“Best kit on the market, you make it easy to shop, return & engage if there’s an issues with the order. Too many Marketing e-mails sent though. Slow it down a bit & I will stop deleting them.”

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Posted 1 month ago

“A fabulous jacket. The pictures don't do it justice. It is beautifully designed with incredible attention to detail. It fits like a glove and the material feels gorgeous. I bought it to replace an aging goretex jacket that was no longer fully waterproof. I couldnt be happier.”

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Posted 1 month ago

“I usually wear an L and I ordered an XL and it still seems to be very tight! with most other bike wear sizing, the XL is just right for me with some wiggle room.”

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Posted 1 month ago

“Great service. Prompt and efficient. Nice staff.....very helpful and friendly.”

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Posted 1 month ago

MAAP is rated 4.6 based on 3,224 reviews