MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,074 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Quick delivery and easy to order. Note without discounts, MAAP clothing is very expensive and doesn't seem to last against the likes of pedla/pedal mafia”

Helpful Report

Posted 2 months ago

“1. I was served in the maap lap of Melbourne with Amelia who helped with a change of item size and it was fantastic! 2. I ordered some new bibs online and it was enough for express shipping. 4 days later the AUS post app says it has t left your warehouse. I spoke to two different people on live chat over two days trying to get more information and all they could say for a while was they are waiting to hear back from the warehouse. I get that things go wrong and it’s not always your fault, I just struggled with the lack of information and guidance as to what the rep was going to do to help find a satisfying solution. I started this query on Friday and on Tuesday night I still have no further information other they they have asked the warehouse. The lack of communication has been frustrating and always initiated by me searching for answers rather than someone sending me an email I can’t answer the follow up questions as it still hasn’t arrived”

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Posted 2 months ago

“Good quality and nice design”

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Posted 2 months ago

“I ordered a new kit and the bib seams unravelled after an hour of use in multiple spots. Since then I’ve completed your returns form but have not heard anything. My feedback would be to have better communication on returns with timelines - right now it feels like I’m waiting indefinitely to hear if a replacement kit will be sent & now I’m out of pocket a solid amount of money.”

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Posted 2 months ago

“Your sizing is completely rediculous. I've ordered a vest size XXL, even though your website sizing recommendation has me at L-XL. Most of my Rapha clothing is XL. I can't even zip the vest up over my chest. I ended giving it to a friend, who wears Small-Medium clothing and it fitted him perfectly - that is with some room to breathe, rather than like a wetsuit that you people seem to think is a comfortable fit for cycling. We're not all built like Vingegaard! I will not be buying and Maap in the future.”

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Posted 2 months ago

“I love MAAP clothes a lot. However, due to a high price i only buy them at sales. Anyway everything goes perfect: super quick shipping and help by return/ exchange. Quality never dissaponts”

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Posted 2 months ago

“Best cycling kit available for money. Full stop.”

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Posted 2 months ago

“Maap ist für mich eine sehr hochwertige und luxuriöse Marke. Hat sehr viel Style hat auch sehr viel Präsenz und bringt für mich immer einen hohen Standard mit sich und setzt auch Trend”

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Posted 2 months ago

“Return was easy.”

Helpful Report

Posted 2 months ago

“Fairly quick delivery and always nice items.”

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Posted 2 months ago

“Great experience, fast delivery”

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Posted 2 months ago

“They do not accept returns for refunds, which is a legal requirement in the EU. Stay away and buy from a store that respects return policies.”

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Posted 2 months ago

“add buy now pay later for customers who wish to avoid credit cards”

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Posted 2 months ago

“Great service, quick respond”

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Posted 2 months ago

“Fast delivery, really good products!”

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Posted 2 months ago

“Had issues with sizing , changed over in days . Made it really easy !”

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Posted 2 months ago

“Great to deal with and ship items quickly”

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Posted 2 months ago

“Incroyable. Tous les produits MAAP sont top ! Coup de cœur pour la catégorie Alt Road.”

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Posted 2 months ago

“Great quality and customer service all around.”

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Posted 2 months ago

“Was skeptical switching to Maap for a while. Had a few bits but never fully committed. Then you brought out the race line. And boy, what a kit. The race bibs fit incredibly. And the jerseys! Very well cut, light, no flapping. Love the deep neck line, so comfortable.”

Helpful Report

Posted 2 months ago

MAAP is rated 4.6 based on 3,074 reviews