MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,229 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Overall, excellent, but the long sleeve jersey is very small for my chest”

Helpful Report

Posted 1 year ago

Thanks for the review and feedback. If you need support to help with sizing or an exchange you can reach out our support team at info@maap.cc and they are there to help.

Posted 1 year ago

“Customer service is always on point. Aside from the quality products this is the main reason I keep coming back”

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Posted 1 year ago

Thanks for the awesome feedback and support, Shawn!

Posted 1 year ago

“MAAP clothing is always of great quality. It can be expensive, but I often shop the archival sale or wait for sales to get some bargains.”

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Posted 1 year ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

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Posted 1 year ago

“Great feeling and look to the bibs, I am really keen to see how they wear. Mailed out quickly. Only down side is that I'm a size 12, the jerseys for women seem to go to a large size which is really snug on me. I would love to see a bigger range of sizes to accommodate for a range of body types.”

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Posted 1 year ago

“Good services and best quality of clothing.”

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Posted 1 year ago

“Great products. End to end customer experience is seamless and enjoyable.”

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Posted 1 year ago

“Recently stacked it on my bike and ruined my gloves which I really like. I emailed MAAP and enquired about the crash replacement and recieved a quick response which I really appreciated. I have my new replacement gloves and love them just as much.”

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Posted 1 year ago

“Great quality of items purchased and with very quick delivery.”

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Posted 1 year ago

“I like the kit. I like how the discount codes flow through to checkout without user entry. I like the discount for buying multiple items. I like the quick delivery. I would prefer if the filter selections remained after they were set. Clicking back resets them. I would prefer if the filtered items being displayed were more separate from the ‘you might also like” stuff shown below. It is too easy to drift down there, open something, see the size is not available, have to start again. I would prefer if you grouped “colour filters” and size filters. Currently I can / have to select L and Large. Or 5 different versions of black to get all options displayed.”

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Posted 1 year ago

“Good designs, Excellent material.”

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Posted 1 year ago

“Gear is high quality, delivery is quick, however bin shorts run very small.”

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Posted 1 year ago

“I like the unique fit when I wear the clothes, and the color and design fit my taste better than other brands.”

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Posted 1 year ago

“Crash replacement service was excellent. Keeping customers happy with quality product and first class service.”

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Posted 1 year ago

Thanks for the feedback, Jack. We love to hear this!

Posted 1 year ago

“Ari and Deve were very helpful with my situation with OnTrac. This evade jersey came but another order was simultaneously placed by wife and that order never came. Yet, OnTrac confirmed both deliveries were made. Took a picture of the item on both different order numbers. Posts it on OnTrac site. They never got back to me when I ask for an answer for the issue as of date. It’s been 2 weeks or more now I think. This has not happened once but a couple of times with OnTrac and Ari was always there to help and solve the issues this courier has caused me and your company. You may want ask Ari of the recent issue…such a hassle and embarrassment to my wife, who got an item for me this past Christmas. With co workers like Ari and Deve to assist to the their fullest efforts your company is in good hands.”

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Posted 1 year ago

We are rapt to see Ari and Deve has taken such good care of you! We have shared your awesome review with the whole MAAP Support team so we can celebrate what a wonderful job Ari and Deve did looking after you. We really appreciate the review and support. Thanks Alfonso!

Posted 1 year ago

“Really happy with the arm sleeves and cap that I have purchased. Exactly what I was looking for!”

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Posted 1 year ago

We are glad to hear this! Thanks for the review, Brent!

Posted 1 year ago

“Never have had an issue with maap or their products”

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Posted 1 year ago

“Ordered the medium, too snug, super easy return process and helpful staff to ensure I got the new size asap. Love this business.”

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Posted 1 year ago

Thanks for the love, Michael! We love your support!

Posted 1 year ago

“Order shipped very quickly, size was too small, my error, return and new order completed no fuss. Very good service”

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Posted 1 year ago

“Customer service of MAAP is very helpful. They attend to your inquiries and concerns right away.”

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Posted 1 year ago

We are so glad to hear the team took great care of you and were quick to help you. I've shared your review with our Support team and they were rapt to see your feedback. Kind regards, Dani Wright MAAP Customer Service Manager

Posted 1 year ago

MAAP is rated 4.6 based on 3,229 reviews