MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,907 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Sent an email to customer support regarding the quality on a pair of bib I purchased, With photos of sub standard stitcing on leg gripper finishes (birdnest of cotton) and unfinished (cut off) cotton. The garment also had threads exposed in the top of the shoulder strap. Here is the response from Martina; Thank you for reaching out.I have just shown the attached pictures to our production team, who have advised that the fraying is coming from some "finish" stitches, that are easily subject to fraying due to use and wash. Those stitches have no structural impact on the overall bib, which means that it should be durable and have no future issues. Please get in touch in case the bib deteriorates and we will promptly offer a replacement. 1. In relation to my contacting support services, it wasn't to get carification that the garment wouldn't fall apart after use or washing, it was that it was not to a standard which I expected for paying $355. 2. I advised in my contact email that I requested to return and item be replaced which was ignored. The order number was MAP-166278”

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Posted 2 years ago

“MAAP has been very responsive with great customer service.”

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Posted 2 years ago

“Fantastic customer service after the wrong size shorts were delivered on my recent order.”

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Posted 2 years ago

“One of the best Cycling kit i ever had”

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Posted 2 years ago

“Lightweight Gilet for cooler mornings, perfect size & great fit.”

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Posted 2 years ago

“Crashed and got the crashed replacement discount. Bought the pro bib 2.0 again, since it's the best I've owned so far!”

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Posted 2 years ago

“Absolutely beautiful”

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Posted 2 years ago

“Very good quality bib and jersey. But a little bit expensive”

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Posted 2 years ago

“Am a tall person, like the fit, design and colour of Maap. Was able to bundle a discount through LITP podcast as well.”

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Posted 2 years ago

“Recently, Maap has increased their pricing. A little disappointed, as I have always supported Maap. Being said that, the email/enquiry was replied to a little too slowly, where I have to inquire through Instagram. In some cases, items (that were worn once or new items received) can be found to be torn due to the item not being stitched properly. I hope this can be looked into thoroughly. ”

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Posted 2 years ago

“Innovative fabrics, vibrant design and super-fast delivery.”

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Posted 2 years ago

“As always a seamless process and transaction. Website very user friendly and excellent presentation and layout. Ordering, payment and despatch process quick, efficient.”

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Posted 2 years ago

“Unfortunately, the jersey that arrived had a sewing error. I contacted customer service and immediately received a very satisfactory response. To avoid further shipping, I received a new jersey (which fits perfectly and has no errors) and was able to keep the old, faulty one. Thank you!”

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Posted 2 years ago

“Make great products. Unfortunately difficult to get in Canada, I watch the stores website for new gear but rarely have my size. As sold out . Expensive to have shipped from Australia 75$ for customs and duty on my latest jersey. I mostly wear Mapp and get asked all the time where is kit is from and how to get it. I should be your ambassador in Canada. Your sizing is true to size, so comfortable with great Colors. I look good on the roads in the Rocky Mountains of Canada . Whenever my friends travel to Europe I always ask them to look for Mapp for me and themselves . First found them Girona. 2 stores in Canada carry limited supply . Any hints on how to get more of your products without spending a fortunate on shipping and customs. My jersey I got sent from Australia was over 350 cdn $. Now I want the matching shorts but reluctant to get them due to cost. Do love your products.”

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Posted 2 years ago

“I really love maap products, and the design of each model looks really great”

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Posted 2 years ago

“Amazing Delvery time, the kit looks fantstic and fits true to size. The bibs are like sitting on clouds”

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Posted 2 years ago

“Excellent customer centric service. Thanks”

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Posted 2 years ago

“aleays quick to respond and orders to NZ are generally received within a few working days. just rode 500km in one go in my team evo tights and thermal training top - no chaffing, and was comfy gthe whole way through. Makes the rides alot funner, cheers MAAP for some well thought out kit”

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Posted 2 years ago

“Quality is great! Get your normal size! Mine is usually xs, but I got xxs because I wanted it to be tight! But it turned out to be too tight.”

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Posted 2 years ago

“Perfect and smooth”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,907 reviews