MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,831 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase was easy, delivery was fast, and products are premium.”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback.

Posted 2 years ago

“I’ve always been happy with Maap products and customer service. One thing that you need to improve is your stock allocation/availability. Bought the products and a couple of days later, you said they’re out of stock. It happened 2-3 times. But overall I’m happy with the products and customer service.”

Helpful Report

Posted 2 years ago

Hi Risyad, Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to reach out to us at info@maap.cc

Posted 2 years ago

“Overall, excellent, but the long sleeve jersey is very small for my chest”

Helpful Report

Posted 2 years ago

Thanks for the review and feedback. If you need support to help with sizing or an exchange you can reach out our support team at info@maap.cc and they are there to help.

Posted 2 years ago

“Customer service is always on point. Aside from the quality products this is the main reason I keep coming back”

Helpful Report

Posted 2 years ago

Thanks for the awesome feedback and support, Shawn!

Posted 2 years ago

“MAAP clothing is always of great quality. It can be expensive, but I often shop the archival sale or wait for sales to get some bargains.”

Helpful Report

Posted 2 years ago

“Your sizing is inaccurate. I'd like to see sizing recommendations for people with a significant amount of upper body muscle mass. I recently purchased a size L ascend rain jacket based off a chest measurement of 103 cm however the shape of the garment was far too tight across the chest. Furthermore i was unable to fit my arms into the sleeve as they are too narrow. This sounds absurd but this can be solved by adding some more info to your sizing chart.”

Helpful Report

Posted 2 years ago

“Great feeling and look to the bibs, I am really keen to see how they wear. Mailed out quickly. Only down side is that I'm a size 12, the jerseys for women seem to go to a large size which is really snug on me. I would love to see a bigger range of sizes to accommodate for a range of body types.”

Helpful Report

Posted 2 years ago

“Good services and best quality of clothing.”

Helpful Report

Posted 2 years ago

“Great products. End to end customer experience is seamless and enjoyable.”

Helpful Report

Posted 2 years ago

“Recently stacked it on my bike and ruined my gloves which I really like. I emailed MAAP and enquired about the crash replacement and recieved a quick response which I really appreciated. I have my new replacement gloves and love them just as much.”

Helpful Report

Posted 2 years ago

“Great quality of items purchased and with very quick delivery.”

Helpful Report

Posted 2 years ago

“I like the kit. I like how the discount codes flow through to checkout without user entry. I like the discount for buying multiple items. I like the quick delivery. I would prefer if the filter selections remained after they were set. Clicking back resets them. I would prefer if the filtered items being displayed were more separate from the ‘you might also like” stuff shown below. It is too easy to drift down there, open something, see the size is not available, have to start again. I would prefer if you grouped “colour filters” and size filters. Currently I can / have to select L and Large. Or 5 different versions of black to get all options displayed.”

Helpful Report

Posted 2 years ago

“Good designs, Excellent material.”

Helpful Report

Posted 2 years ago

“Gear is high quality, delivery is quick, however bin shorts run very small.”

Helpful Report

Posted 2 years ago

“I like the unique fit when I wear the clothes, and the color and design fit my taste better than other brands.”

Helpful Report

Posted 2 years ago

“Crash replacement service was excellent. Keeping customers happy with quality product and first class service.”

Helpful Report

Posted 2 years ago

Thanks for the feedback, Jack. We love to hear this!

Posted 2 years ago

“Ari and Deve were very helpful with my situation with OnTrac. This evade jersey came but another order was simultaneously placed by wife and that order never came. Yet, OnTrac confirmed both deliveries were made. Took a picture of the item on both different order numbers. Posts it on OnTrac site. They never got back to me when I ask for an answer for the issue as of date. It’s been 2 weeks or more now I think. This has not happened once but a couple of times with OnTrac and Ari was always there to help and solve the issues this courier has caused me and your company. You may want ask Ari of the recent issue…such a hassle and embarrassment to my wife, who got an item for me this past Christmas. With co workers like Ari and Deve to assist to the their fullest efforts your company is in good hands.”

Helpful Report

Posted 2 years ago

We are rapt to see Ari and Deve has taken such good care of you! We have shared your awesome review with the whole MAAP Support team so we can celebrate what a wonderful job Ari and Deve did looking after you. We really appreciate the review and support. Thanks Alfonso!

Posted 2 years ago

“Really happy with the arm sleeves and cap that I have purchased. Exactly what I was looking for!”

Helpful Report

Posted 2 years ago

We are glad to hear this! Thanks for the review, Brent!

Posted 2 years ago

“Never have had an issue with maap or their products”

Helpful Report

Posted 2 years ago

“Ordered the medium, too snug, super easy return process and helpful staff to ensure I got the new size asap. Love this business.”

Helpful Report

Posted 2 years ago

Thanks for the love, Michael! We love your support!

Posted 2 years ago

MAAP is rated 4.6 based on 3,831 reviews