MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,831 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Order shipped very quickly, size was too small, my error, return and new order completed no fuss. Very good service”

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Posted 2 years ago

“Customer service of MAAP is very helpful. They attend to your inquiries and concerns right away.”

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Posted 2 years ago

We are so glad to hear the team took great care of you and were quick to help you. I've shared your review with our Support team and they were rapt to see your feedback. Kind regards, Dani Wright MAAP Customer Service Manager

Posted 2 years ago

“Maap Top brand”

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Posted 2 years ago

We love this feedback! Thanks, Carla! We appreciate the reviews and the support.

Posted 2 years ago

“Fast delivery, quality of the jersey, bibs and jackets are top!”

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Posted 2 years ago

Thanks for the great feedback, Sijia!

Posted 2 years ago

“Shipping was fast considering I’m overseas. Quality of the product is great as expected.”

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Posted 2 years ago

Thanks for the kind review, Ma. Genevieve! We appreciate the support!

Posted 2 years ago

“Fast delivery and a good crash replacement policy. Products are of decent quality with 2 of my jerseys arriving with loose threads which isn’t ideal when they’re made to stretch”

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Posted 2 years ago

We are sorry to hear you've had a problem with your MAAP kit. If you send some images through to the Support team at info@maap.cc they'll be able to help with an assessment here. Best, MAAP

Posted 2 years ago

“Coolest jersey”

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Posted 2 years ago

We love to hear this. Thanks, James!

Posted 2 years ago

“Great service, quality products and really fast delivery.”

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Posted 2 years ago

Thanks for the awesome review, Derek! We appreciate the support!

Posted 2 years ago

“Pleasant buying experience~”

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Posted 2 years ago

Thanks for the review. We appreciate it!

Posted 2 years ago

“I wanted to buy a gift voucher instore as I don’t I don’t like to use Visa card online and you don’t sell actual gift cards this was for my husband that wants to come in and purchase and use his gift cards like most stores have but instead he has a printed out piece of paper to come in with instead which I thought was weird as why don’t you just do the gift cards ? I think the sales person thought I was an idiot and then annoyed me also as not all of us like e cards and buying online I like bricks and mortar stores like yourself.”

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Posted 2 years ago

Hi Amanda, Thanks for taking the time to share your experience with us on purchasing gift cards to use at the MAAP LaB. I'm sorry it was not a good experience this time. We will take on all of your feedback here as we continue to improve our products and services. If you have any further suggestions or concerns, please don't hesitate to contact us. We hope to see you back at the LaB soon. Take care, Dani Wright Customer Service Manager MAAP

Posted 2 years ago

“Excelente atención”

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Posted 2 years ago

“Thanks for the nice and effective customer service. And for the good quality in your outfits.”

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Posted 2 years ago

Thanks for the review, Uwe! We are so glad to hear you were happy with the MAAP Support team's help and your MAAP pieces.

Posted 2 years ago

“From first click to last click it was a breeze and the package was delivered in time for Xmas! Unbelievable service!”

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Posted 2 years ago

This is the kind of feedback we love to hear. Thanks for the review and support, Jeff! Happy riding out there!

Posted 2 years ago

“As a larger rider 6’1” 230 it’s hard to find things that fit. This jacket fits perfectly first off. Lots of room in all the right places. Makes for a great wind breaker but is also very breathable. Very light and it looks great as well. No real complaints. Would recommend for anyone looking for a good non thermal jacket to layer for those windy cold days. Haven’t tried it in the rain yet but I assume it’ll be great there as well.”

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Posted 2 years ago

“Socks seem to be well made, look stylish, true to size and fit nicely. Delivered in timely manner.”

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Posted 2 years ago

Thanks for the awesome feedback, John! We appreciate the review.

Posted 2 years ago

“Pretty much what i expected from a brand like MAAP. Everything went smooth”

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Posted 2 years ago

Thanks for the support, Wilmer! Happy holidays!

Posted 2 years ago

“Generally quality products. Some stitching issues and lack of sizes”

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Posted 2 years ago

Hi James, Thanks for taking the time to share your feedback with us. If you have any unresolved issues reach out to our support team at info@maap.cc and they'll be able to help you out. We'll share your feedback on sizing too! Best, MAAP Support

Posted 2 years ago

“Bought two Tee's - "Evade Tees" - both size Large, but two different fits... I had an idea they might be as the two images of the models in the Hena and Blue looked to have two different sleeve lengths in the pics and I assumed they were both wearing mediums.. I'm ok with it, I like both fits, but I would expect most people would question it Maybe its why they were on sale..”

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Posted 2 years ago

“I have always loved the MAAP kits. It’s all I wear. I cycle roughly 4 to 5 hundred kms a week so I use a lot of outfits. MAAP has it all!”

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Posted 2 years ago

Thanks for the kind words and awesome review, Mandy! We love to hear this! Happy holidays!

Posted 2 years ago

“I’m an Aussie who lives in LA and rides road and gravel. Mostly I buy MAAP online, though here in LA we have Luft in Venice for IRL purchase and trying on. I love the Melbourne Lab. I love MAAP because the colors are beautiful, graphics awesome, fabrics are superb and sizing is consistent.”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,831 reviews