MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,908 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I bought two jerseys from Chile and the delivery process was very good and the quality of clothes is amazing.!”

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Posted 2 years ago

“The ordering process was easy. Quick delivery! Products quality is excellent.”

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Posted 2 years ago

“I wanted to change the color of jersey and bib and the size. Therefore, I wrote an email and received a general answer that I should follow the return process. I had done that before and ask ny question a second time. I received an standard answer later! My third email was answered with the statement that they are very sorry but the package has been dispatched. From my point of view is that a bad customer service.”

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Posted 2 years ago

“I think it's unfair you can't get a free return on an item of clothing. I get that it was in the sale but you've not lost anything by allowing free returns. All that does is make me less likely to buy something online when I'm not 100% sure as I don't want to avoid a fee. I've never owned maap clothing and didn't realise those socks would be so thick, hence why I'm sending them back. Shame that I can't just swap them for a different pair.”

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Posted 2 years ago

“the best cycling kit!”

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Posted 2 years ago

“Quick delivery, high quality products. I’m a repeat customer.”

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Posted 2 years ago

“Fast delivery, high quality products.”

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Posted 2 years ago

“Smooth ordering and delivery process. Great tracking visibility. Quality of kit is outstanding 👍”

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Posted 2 years ago

“The online shopping experience was very good as always, however the garment (jersey) came with a few minor blemishes consisting of slight marks on the fabric (probably from the packaging process). Not a big deal but not great nonetheless.”

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Posted 2 years ago

“I was a bit disappointed in the quality of the two jerseys I recently purchased. They aren’t at all the same quality as the other two I have. Both are see through and fits very differently. Almost Seems like these new ones are knock offs from the real MAAP!!”

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Posted 2 years ago

Thanks for the review and feedback. We are sorry the Jerseys were not perfect for you. If you'd like help finding the perfect product for you, our support team are here to help on Live Chat or via email at info@maap.cc

Posted 2 years ago

“order was processed and the new fresh kit was delivered in no time at all. the new kit fits well and there is nothing like fresh knicks”

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Posted 2 years ago

We are glad to hear this. Thanks, Gareth!

Posted 2 years ago

“My 1st MAAP cargo bibs & long thermol jersey .. But still not wearing it yet ..”

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Posted 2 years ago

“Bought the Alt road bibs - they fit super long in the legs…purple colour shows up the sweat so beware!!! The chamois is good, and materials tight. Good straps.”

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Posted 2 years ago

“The postage to NZ is too much for a product that already is expensive. Rapha have free postage so I'll stick with them.”

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Posted 2 years ago

“Shipment to Canada was reasonable through DHL. But beware of high Import Duty, Tax and DHL service fees $94.62 Canadian, the order is for 2 jerseys $262.40 Aud I already paid an AUD $45 shipping fee. Ouch!! DHL ??”

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Posted 2 years ago

“Beautiful quality. sizing of bib shorts too small around the thighs for my build and should be included in the size chart guide. For cyclists ordering online this is particularly helpful”

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Posted 2 years ago

Thanks for the feedback, Jana. We'll be sure to use it as we improve in the future. If you need assistance with a return reach out to us at info@maap.cc and the team is here to help.

Posted 2 years ago

“Happy with the products and the ordering process went smoothly.”

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Posted 2 years ago

We are happy to hear this! Thanks for the review.

Posted 2 years ago

“Purchase was easy, delivery was fast, and products are premium.”

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Posted 2 years ago

Thanks for the review and feedback.

Posted 2 years ago

“I’ve always been happy with Maap products and customer service. One thing that you need to improve is your stock allocation/availability. Bought the products and a couple of days later, you said they’re out of stock. It happened 2-3 times. But overall I’m happy with the products and customer service.”

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Posted 2 years ago

Hi Risyad, Thank you for your feedback. We appreciate your input and will consider your comments as we continue to improve. If you have any further suggestions or concerns, please don't hesitate to reach out to us at info@maap.cc

Posted 2 years ago

“Overall, excellent, but the long sleeve jersey is very small for my chest”

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Posted 2 years ago

Thanks for the review and feedback. If you need support to help with sizing or an exchange you can reach out our support team at info@maap.cc and they are there to help.

Posted 2 years ago

MAAP is rated 4.6 based on 3,908 reviews