MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,665 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“High quality products from a high quality company I expected nothing less and there customer service is on point.”

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Posted 4 months ago

“Beautiful store, lovely staff to talk to and ask advice. Brightened my day.”

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Posted 4 months ago

“Great, staff are helpful and friendly at the MAAP Lab. Products are also of great quality”

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Posted 4 months ago

“The MAAP products, along with their customer service, are top-notch.”

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Posted 4 months ago

“High-quality materials and durable products”

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Posted 4 months ago

“Pretty average. Ordered a couple of items one needed to be returned which I did. After two weeks I had to chase MAAP to see if it had arrived and as soon as I did, I got the credit. Felt like if I hadn’t chased I would’ve got the credit.”

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Posted 4 months ago

“I bought a MAAP Tour Down Under jersey in Adelaide. After one washing, it had threads sticking out of the middle of one sleeve. I have never seen this happen in 15 years of buying cycling jerseys.”

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Posted 4 months ago

“Great service, and amazing product.”

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Posted 4 months ago

“I have purchased twice recently both online and in the pop up store in Adelaide at TDU. I haven't ever paid that much for bibs or a top but you can definately see the difference in quality of MAAP kit. I much prefer to buy kit that is going to last more than a season or two and I know the MAAP kit will.”

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Posted 4 months ago

“Had my third pair of bibs blow apart at the seams. Support team was good with a speedy refund. But a bit dissapointed in the quality vs price.”

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Posted 4 months ago

“Friendly & helpful service as always.”

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Posted 4 months ago

“Went to TDU bought a ADL riding top from the pop up store great staff they were there last year this time they some stock great fit and good fell fabric”

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Posted 4 months ago

“Nice design on the jersey and bib is very comfortable to wear on the long rides”

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Posted 4 months ago

“Very friendly staff in store Great quality kit and looks amazing”

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Posted 4 months ago

“The store manager in Singapore, Fai, is really attentive to my needs and requirements and I never feel like I am being upsold on products. He also helps to connect me with other MAAP communities when I am travelling. The experience is great.”

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Posted 4 months ago

“Great Service and great BIB shorts”

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Posted 4 months ago

“Public Possesionが大好きです。PAMも好きです。MAAPとこれらのブランドとのコラボレーションは本当に刺激的です。彼らのデザインを身に纏ってサイクリングできることはとても幸せです。このようなハイセンスなプロダクトを企画して実現できるMAAPはとても素晴らしい。クールだと思います。ただし、ジャージのファスナーの留め具部分にはカバーをつけるべきです。昨年の9月にMAAP + Public Possesionのジャージとビブを数点購入しました。着用してライドしてすぐ、ジャージのファスナーの留め具部分が鋭利だったせいでビブショーツに引っ掻き傷が付いてしまった。この品質は価格に見合っていないと思いました。他のブランドはこの問題を何年も前から解決済みです。しかし私の傷着いたビブショーツの件について、カスタマーサービスは本当に素晴らしい対応をしてくれています。尊敬に値する対応でした。この件をカスタマーサービスに指摘したところ、ビブショーツの交換について大変丁寧で、紳士的な対応をしてもらいました。一度は同じサイズの製品の代替品を送ってくれました。さらに「実はもう１サイズ大きいものが良いと思っている。使用していないので、もう一度変えてもらえますか？難しいとは思いますが・・・」とメールすると、快く受け付けてくれました。これは価格以上の価値がある対応だと思いました。本当に感謝しています。ありがとう。”

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Posted 4 months ago

“Bought 3 new pairs of Division Mono Socks. By far the best socks I have ever worn - but after a few years my old ones have worn out! Prompt delivery and excellent quality as per all the MAAP gear I have.”

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Posted 4 months ago

“Never had a bad experience and my latest purchase continues the trend. Best bibs you can buy 👌👌”

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Posted 4 months ago

“The store experience was fine, the jersey (Emerge Jersey) i brought was not. I questioned this with the store person regarding the fabric feeling like it was going to be too hot, it feels like i am wearing a thick wetsuit. but i was assured it would not feel like thick while wearing, I wore it 2 times and will not wear it again, Its horrible.”

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Posted 4 months ago

MAAP is rated 4.6 based on 3,665 reviews