MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,299 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Shipped so fast and really happy with the quality and fit of the product. Definitely a dopamine hit super stocked! Please don’t change the quality and bring back more outdoor pants!”

Helpful Report

Posted 4 months ago

“I’ve noticed a significant decline in the quality of your customer service compared to 2–3 years ago. Response times have become much slower, and the tone of replies often feels impersonal and unhelpful. This has made the overall experience far less supportive and engaging than it used to be.”

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Posted 4 months ago

“Excellent service and fast delivery. Quality product that does exactly as intended”

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Posted 4 months ago

“Awesome jersey”

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Posted 4 months ago

“Well designed website, easy to navigate and locate the size charts”

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Posted 4 months ago

“Last experience i has was the seamless return of my helmet with no questions ask. The support team response to our queries immediately till refund is done. Thks fr your help.”

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Posted 4 months ago

“It was good but the design is peeling off”

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Posted 4 months ago

“Maap The Best”

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Posted 4 months ago

“Easy to use e-commerce site, I was able to confirm size and order quickly.”

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Posted 4 months ago

“Die Lieferung von MAAP hat sehr schnell und reibungslos funktioniert. Jetzt freue ich mich darauf, die Produkte im Einsatz zu testen und hoffe, dass die Qualität den Preis rechtfertigt.”

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Posted 4 months ago

“Purchasing process is fast and easy. Email info is accurate and easy. Sizing help is helpfull.”

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Posted 4 months ago

“Customer service was very good - took a little while to work through my issue but had an excellent solution and very satisfied.”

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Posted 4 months ago

“Fits perfect and the bib short strap, not too tight and not too loose..”

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Posted 4 months ago

“The online shopping experience is understandable and enjoyable. Checkout easy and the delivery was prompt. The product is amazing. Thanks”

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Posted 4 months ago

“Hi! I am literally living my MAAP on bike gear! LOVE. Off bike sizing is very odd and clothing is way too wide. Even for the style you are going for. It’s like wearing a hula hoop. So far I have purchased a t shirt and 2 sweaters. All too wide. But my on bike gear is my favorite and the only ones I reach for now!! So you guys are definitely getting it right!!! 💗”

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Posted 4 months ago

“While the bibs are comfortable the quality is subpar. I have worn them five times and the lettering is already peeling off (I was them in cold and hang dry). Went through some bushes and the cuffs are frayed. For the price I would’ve expected them to last and hold up to the elements.”

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Posted 4 months ago

“Nothing short of commendable!”

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Posted 4 months ago

“I recently had to make a warranty claim on a pair of MAAP bibs and I couldn’t be happier with the experience. The MAAP team handled everything quickly, professionally, and with genuine care for their customers. They replaced my bibs with a brand new pair free of charge, making the whole process stress-free and straightforward. It’s rare to come across a brand that not only makes top-quality cycling gear but also stands firmly behind their products with such excellent customer service. Huge thanks to the MAAP team for going above and beyond—I’ll definitely continue supporting them and recommending them to fellow riders”

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Posted 4 months ago

“Fast delivery and great products! I like the style and the quality 👍”

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Posted 4 months ago

“Always a pleasure to deal with, Prompt replies to any questions, on time delivery and hands down the best products.”

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Posted 4 months ago

MAAP is rated 4.6 based on 3,299 reviews