MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,077 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,077 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“Last time I placed a large online order I was prompted to buy an extra pair of socks to receive a 15% discount and when I added the socks nothing happened. I messaged in the chat and was told I could receive 15% off the added socks only??? Did not seem like a great saving.?? Just after my big purchase you announced a sale (just my luck) I looked to get a few items and the minimum spend for free delivery was $250!!! Of course I added extra items to reach the limit but it seemed high for sale items.. shortly after this purchase my husband informed me you dropped the minimum spend to $150.. trying my best not to take these things personally. As a very loyal customer who spends with you guys regularly I can’t help but feel somewhat slighted!! Also I am still missing an item for the large order and am yet to receive an update on its whereabouts. Also my packages were always left at the door and now they are taken to the post office.. not sure if that is a MAAP issue or Australia post..”

Helpful Report

Posted 4 months ago

“High quality product and compression on Bib and Trikot is great value. I like the Maap design and colors. It is expensive but worth it”

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Posted 4 months ago

“Recently purchased the Team Evo Thermal Bib Tights and wore them for the 1st time in 3 degrees. They were very comfortable and kept me warm the entire ride. Very happy with the purchase and would highly recommend. I am in a 170cm/67kg range and the Size S was the perfect fit.”

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Posted 4 months ago

“Great product, premium finish and packaged to match.”

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Posted 4 months ago

“I couldn't use my Strava voucher at checkout, so I contacted online support. I sent a screenshot of the error message. They sent me another code, which didn't work either. Then they were quite rude, telling me 1) the voucher had expired and wouldn't work, 2) repeated to me that "I should know the terms of the voucher", as if I was some kind of idiot. I kept telling them that the voucher had not expired since a reminder email I'd just received told me I still had weeks left to use it. Regardless they repeated the Strava codes across the board has expired. I had looked at the terms of the voucher. It says this, "*$75 AUD voucher is valid for redemption on purchases over $250 AUD *Not available for redemption on collaborative or sale items". The way this reads is interpreted that, the discount can be redeemed on full priced items in the cart, as long as the total purchase price of the cart is over $250 (even if some items are collaborative or sale items). I had met that condition with about $1000 worth of gear in my cart, of which I had about $150 worth of full price items that I was expecting to get the $75 discount off. I then asked if I was expected to have $250 of "non-sale" items for the voucher to work? Immediately they said, yes. They should have known this was likely the cause of the issue from the screenshots I sent instead of dismissing me and refusing to help further. In the end I had to figure this out myself. Also, the terms should be rewritten, as they are misleading. It should say, "$75 AUD voucher is valid for redemption on purchases over *$250 AUD *Total purchase value excluding collaborative or sale items" It's a simple wording change and a slight move of the asterisks that changes the whole meaning. Legal and marketing departments get paid big bucks to be able to word things like this, clearly, so it'd be a nice gesture if you paid me with a voucher for that suggestion :).”

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Posted 4 months ago

“These bibs are extremly comfortable. I ordered the wrong size and the return process was great! High quality material + high quality service = my go to company for cycling kit. 10/10 would reccommmend to anyone.”

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Posted 4 months ago

“In Store: great advice Online: got a Solution for my Problem, everything was solved”

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Posted 4 months ago

“Simple process, fast shipping and good product”

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Posted 4 months ago

“Like like the quality and style of MAAP 👍🏻 the courier service are quick and efficient! The free shipping to worldwide is convenient for me and the way to concern ordering online. Will recommend the brand to my friends!”

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Posted 4 months ago

“- fast delivery - great products, fit well”

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Posted 4 months ago

“The style and texture are very good, it would be even better if there is a mobile phone pocket”

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Posted 4 months ago

“Purchased a pair of the Thermal Bib Tights on line. Super comfy, accurate sizing and delivered in a few days.”

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Posted 4 months ago

“Received my purchase quickly”

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Posted 4 months ago

“The kit is perfect. Fits great. My only complaint is the super slow standard shipping. Over 10 business days from California to New York. Ridiculously slow.”

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Posted 4 months ago

“I didn't receive my order at all! Nobody came to my door, no package anywhere or a paper saying I missed it.”

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Posted 4 months ago

“Sizing of the Alt Road Themal Jacket was inconsistent with other jerseys I have purchased. Normally I am large in MAAP but the jacket size M would have been equivalent.”

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Posted 4 months ago

“I bought Training Thermal LS Jersey last week. After one time wear, I found the cuff have some Pilling on clothes.”

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Posted 4 months ago

“Amazing and easy to shop”

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Posted 4 months ago

“Some times the sizing is inconsistent between products. Mainly in the shoulders and arms.”

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Posted 4 months ago

“MAAP wear is very good”

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Posted 4 months ago

MAAP is rated 4.6 based on 3,077 reviews