MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality, I love it!”

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Posted 7 months ago

“Always comfortable and fantastic quality apparel.”

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Posted 7 months ago

“Solid customer service in-store, a lovely space, and very much premium poducts.”

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Posted 7 months ago

“💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩”

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Posted 7 months ago

“I love the community my local MAAP Lab has fostered. The weekly group rides are great, and evevery time I come into the shop I learn something new about bikes and cycling. Also, the cycling kit looks great and is so comfy!”

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Posted 7 months ago

“very good. good Brand good Quality cycling gear”

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Posted 7 months ago

“Shopped in-store and the customer service was great and laid-back, offer of assitance and coffee straight off the bat. Nice atmosphere and design of the Collingwood store”

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Posted 7 months ago

“They ship out quickly, the kit is nice quality and fits well. True to size. Cargo pockets are a good size too.”

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Posted 7 months ago

“Awesome service, efficient, love my new top.”

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Posted 7 months ago

“Always well functioning and stylish clothes”

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Posted 7 months ago

“MAAP does an amazing job of running group rides that make everyone feel welcome and included.”

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Posted 7 months ago

“I would like to share feedback from our very first purchase with you guys, a large one at that nearly $1800. My 21 year old son Kai asked for the items from the family for Christmas. He is so happy with the products and mentioned that the shammy was the best he has ever had. Also loves how the bib short is even with the band around the leg. I have photos of Kai in one of the outfits at a crit race. Let me know if you would like to see them Kai competes in triathlons and has represented Australia at worlds. 2024 Spain and 2025 Woolloongong. This year Kai is aiming for a position in the under 23 Australian Triathlon team. So far this year he is off to a great start with 2nd at St Kilda and now races in Tasmania, Gold Coast and NZ in the next 2 months. After that he is heading off for 2 months with Luke Willin and Matt Hauser off to Europe racing in Vietnam, Madrid, around Spain and then Hungary before heading home. While he is on his journey this year I know he will take them with him and he will definently recommend MAAP to friends and colleagues”

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Posted 7 months ago

“The best and most comfortable kit”

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Posted 7 months ago

“I've been a MAAP customer for a number of years now, and mostly had very positive experiences with both the kit and the service. I recently bought the 'PAM' release which I love, but thought it was a bit rough not to be able to take advantage of a bundle deal when buying knicks, 2 x jersey and socks.”

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Posted 8 months ago

“The drink bottle I purchased arrived squished and was very hard to get back to its normal shape and still has some marks / dents in it. Happy been happy with pervious products I have purchased.”

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Posted 8 months ago

Hi Isobelle, Thanks for taking the time to let us know — I’m sorry your drink bottle arrived in less-than-perfect condition. That’s not the experience we aim to deliver. I’ve just checked stock for a like-for-like replacement and unfortunately we’re out of this bottle at the moment. To make this right, I’ve refunded the $30 bottle in full and sent you a free-shipping code by email, so you can choose a replacement bottle of your preference at no cost. We really appreciate you calling this out, and it’s great to hear you’ve been happy with your previous MAAP pieces. If there’s anything else we can help with, just let us know.

Posted 8 months ago

“Seamless customer experience whether shopping online or in store. Shipping is fast and items always meticulously packed.”

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Posted 8 months ago

“Love MAAP. So loyal to the brand due to amazing customer service. Yes pieces are expensive but if you have any problems then they are replaced or refunded. Worth the extra money”

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Posted 8 months ago

“Aeon bibs are the most comfortable bibs out there”

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Posted 8 months ago

“Rapid delivery good fit too”

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Posted 8 months ago

“Purchasing a jersey was an easy straight forward task.”

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Posted 8 months ago

MAAP is rated 4.6 based on 3,899 reviews