MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,899 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“The replacement process was fast and friendly. But frustrating to pay the shipping on a replacement with a manufacturer problem.”

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Posted 7 months ago

“Cozy shop environment and clear division of gears.”

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Posted 7 months ago

“Purchase of a new top in Melbourne Lab and team were friendly and very helpful.”

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Posted 7 months ago

“bought a hoodie, was too small, return was super easy and quick, new size was sent the next day.”

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Posted 7 months ago

“Very good quality. The best I meet. Great design.”

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Posted 7 months ago

“I spent $1500.00 in new kit, I was a new customer so I didn’t know how it would fit so I ordered by MAAP’s size chart. It was the wrong size so I sent everything back and reordered everything in the correct size. It was worth the extra wait, it’s the best fitting kit I have ever purchased, the return process was flawless and I think I’ll be a customer for a long while.”

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Posted 7 months ago

“Great! Customer service is always top notch.”

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Posted 7 months ago

“Great service, products in stock, sharp lines”

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Posted 7 months ago

“MAAP has been my go-to brand recently. It’s definitely on the expensive side, but the quality and design are outstanding. I feel 100% every time I wear it.”

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Posted 7 months ago

“Great quality gear, great designs and great customer support”

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Posted 7 months ago

“The filling of orders and subsequent delivery is exceptional from Maap. The best I have experienced.”

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Posted 7 months ago

“First, super quick delivery! Like it showed up in 48hrs or less. Fit and comfort on point. High quality to boot”

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Posted 7 months ago

“Easy exchange process love the new Oxford st store. Women’s bibs well padded in the right place and no chafing. Very nice fit”

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Posted 7 months ago

“every purchase is different. the service of mail order is labile; sometimes within 24/24h and others times, days pass before processing occurs. ask yourselves, why is it labile? the quality of jerseys fluctuates. this is really irritating ......... i cannot be bothered sending the goods back because the endless emails and patronising language of the replies is infuriating. i usually fix the garment myself. i loathe the fact some items are only available in store; frankly rude. the socks fit is labile as well (i always buy the biggest size). i cannot understand why some socks fit so comfortably and others, you need to wrestle to put them on because the elasticity quotient is grossly deficient. and then they feel so tight. you make kit that i adore. i love the palettes offered. the duds fit like magic. pick your line of service standard and stick to it. be consistent.”

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Posted 7 months ago

“excellent customer service”

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Posted 7 months ago

“My order was received within 3 days of order. Very quick and easy”

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Posted 7 months ago

“The Oxford Street store is beautiful it felt great to be in Ben (hope I remembered his name!) was really great with kit selection and made great coffee. On the same day I visited Rapha, there store was not as lux. The quality garments wasn't as good and despite being a long time club member and having a coffee machine they never offered.”

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Posted 7 months ago

“Love the aesthetic of MAAP products. Especially the collaboration with other partners.”

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Posted 7 months ago

“Ordering of the garment was easy however there was long period from when the order was placed to when I was advised of delivery. I bought an xxl jersey using the size chart and it was tiny. I ended up given to my very small wife who’s 5ft. Very very disappointed with product.”

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Posted 7 months ago

“Excellent quality, great fi and true to size. Would highly recommend.”

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Posted 7 months ago

MAAP is rated 4.6 based on 3,899 reviews