“My coach Nicole is supportive, informative and knowledgeable. I am learning from her and have lost weight.
On the other hand, the macros app is not particularly user friendly for me.”
“I think Carly is a great coach. She always answers and encourages. I just wish I knew what else to ask for. I know that she would give it to me straight. I love seeing her FB posts, and tips on working out. All in all, a good experience.”
“Overall it's good, but I feel it's missing some extra special touches. I think a monthly video check-in would be good and help me feel more connected to my coach. Also, I would like a change up in the weekly check-in questions occasionally.”
Hi Kristy! Dylan here. Thank you for this! These are actually some really great suggestions. I will mention your review & recommendations at my next meeting with the rest of the executive team. We regularly discuss ways to add more value to our service and are constantly thinking about ways we can make the experience better & better for our clients. Feedback and insight like this is what we're after. Thank you!
If you ever have any other suggestions or just want to contact me to discuss ways in which you think we could better serve you as a client, don't hesitate to email me. My email is dylan@macrosinc.net
Thanks again for the suggestions and the insight! I will be mentioning this.
“I am starting to feel like perhaps I might need a coach with background in depression, former addictions (drugs), more response on the weekends... ?
He is very knowledgable and has been good to work with. I'm just wondering out loud.”
“Coach Eugene has been brilliant at putting my mind at ease about this journey. He’s helped me to not be so hard on myself, to look at the bigger picture but to also put the work in to get results. I am so happy with my nutrition and how best to manage it. If I’ve come across a bit of a bump in the road, Eugene has always set me straight, given me resources and info supporting reasons why which has helped me get my head around things. Sadly I have to go it alone after just three months and I’m sad about that. I hope to return for the complete coaching experience soon in the future. For now, I have the tools to keep going as I am.”
“Coach is attentive. Has good suggestions and points out where I can do better. I have been pretty compliant so she has not had to scold me ! I did not understand that we would “talk” just twice now. Expected to talk more. Also, could have used more instruction on the app.”
“My coach, Melody, is wonderful! The 4 stars is because Macros as a corporation (which is what you asked me to rate above) can always improve. To be picky, the formatting of the app on my iphone - the dashboard doesn't fit the screen. That's hard to look at. To get 5 stars, well, I don't think I've ever given 5 stars. But ya'll are working hard and I'm proud to be a member of the community.
As for my coach, she's super knowledgable, always responsive, and I'm very happy to be working with her. You paired me with the perfect coach if you ask me. She's great!”
“I really loved the coach I was paired with, but she quit a couple months in. I was assigned a new coach and honestly her personality did not mesh well with mine. That was fine, she was still helpful and I had someone to keep me motivated. When I tried to quit (because I had run out of the funds that I set aside to pay for the 9 months to the end of my contract), it was really difficult to find a way to set an end date. I couldn't view my plan / contract online so I had no way of remembering what my official start date was. This made it difficult to end my contract. My coach wasn't very helpful in this regard either and never said goodbye or good luck when I was finally able to stop payments. I think I had to go one extra month because I had already paid for the next month without knowing.”
Hey Christina. Sorry about this! It sounds like we should have communicated better here. We have a dedicated customer support team available 7 days a week, and both coaches & clients are able to email the support team anytime they need something. I apologize if your coach did not look into this for you. We could have easily told you your original start date and anything else regarding your contract length. I do see the communication between you and our support team near the end of your coaching in regard to stopping your membership, so I'm glad we were able to help you there, but again it sounds like we missed the mark prior to that and could have made things clearer for you.
As always, we want to make sure we get things right the next time after an issue arises, and I appreciate you bringing this up and appreciate your honest review.
If you're ever interested in returning to coaching, contact me personally and I'd be happy to see to it myself that you get matched with another great coach whose personality fits yours and fits what you're looking for. You can contact me dylan@macrosinc.net
Thank you again!
“Coach Corey is great. I enjoy talking with her and the educational information in always encouraging and to the point. I like how she is straightforward with her communication and doesn’t beat around the bush.
She is helping me so much in learning how to live life with a healthy balance.”
