“I really loved the coach I was paired with, but she quit a couple months in. I was assigned a new coach and honestly her personality did not mesh well with mine. That was fine, she was still helpful and I had someone to keep me motivated. When I tried to quit (because I had run out of the funds that I set aside to pay for the 9 months to the end of my contract), it was really difficult to find a way to set an end date. I couldn't view my plan / contract online so I had no way of remembering what my official start date was. This made it difficult to end my contract. My coach wasn't very helpful in this regard either and never said goodbye or good luck when I was finally able to stop payments. I think I had to go one extra month because I had already paid for the next month without knowing.”
Hey Christina. Sorry about this! It sounds like we should have communicated better here. We have a dedicated customer support team available 7 days a week, and both coaches & clients are able to email the support team anytime they need something. I apologize if your coach did not look into this for you. We could have easily told you your original start date and anything else regarding your contract length. I do see the communication between you and our support team near the end of your coaching in regard to stopping your membership, so I'm glad we were able to help you there, but again it sounds like we missed the mark prior to that and could have made things clearer for you.
As always, we want to make sure we get things right the next time after an issue arises, and I appreciate you bringing this up and appreciate your honest review.
If you're ever interested in returning to coaching, contact me personally and I'd be happy to see to it myself that you get matched with another great coach whose personality fits yours and fits what you're looking for. You can contact me dylan@macrosinc.net
Thank you again!
“Coach Corey is great. I enjoy talking with her and the educational information in always encouraging and to the point. I like how she is straightforward with her communication and doesn’t beat around the bush.
She is helping me so much in learning how to live life with a healthy balance.”
“Coaching has been a positive influence in my journey. I don’t think one realizes going into this process how important coaching is, but the support and tips are key components to success. It also helps that Sharon and I have some things in common that I find helpful.”
“This has been a great learning experience for me. My coach has been there every step of the way. I am 24 weeks into my coaching experience and yet have so far to go. The communication from my coach has been just what I need. If he does not hear from me I can guarantee I will hear from him! His feedback is honest and real which is exactly what I need. Responses are always so prompt and thorough. I am looking forward to see how far I can go!”
“It is good. My coach is patient and knowledgeable. I feel I've learned a lot, and needed to unlearn a lot too. Didn't have the results I wanted yet, but that was entirely ny own fault as I got pregnant while on coaching. I do feel like I now have the lifelong tools to know how I should approach food and weight-loss in a healthy way and I could go about it on my own.”
“It's a process and still going! My Macros coach Barbara is great! She is sharing her knowledge and skills to help me on my journey and excellent communication skills.”
“I like my coach! She's sweet and answers promptly. I just don't know that I need to conitnue after the 3 month period. It was a lot to learn how to make entries and figure out the app. That was a lot of trial and error on the client end. But now I feel like i Have it down. My weekly check ins are helpful though so I'm not sure if I'd be so strict without them.”
