Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought items on line went to store in Milton Keynes for exchange in size they refused so this company mis lays online customers assistant was rude and had zero customer support”

Helpful Report

Posted 3 years ago

“Order 301-0039338-1708280 I placed an online delivery which I was told would be in store for collection on 18/7/22; it wasn't. Then I was told it would be available for collection 19/7; it wasn't. Then I was told it would be available for collection 20/7; it isn't. I am leaving on a trip tomorrow at 9.00 am so delivery tomorrow (in the unlikely event that that happens) is of ABSOLUTELY NO USE TO ME. If I had realised that Marks & Spencer do not meet their own delivery commitments I would have shopped elsewhere. This is far too late to be an option to me now as I am currently at work until 8pm. So due to M&S's unreliability I will be leaving on my holiday short of several much-needed items. NOT HAPPY, AS YOU MAY WELL IMAGINE. Sincerely Janet Smith (Mrs)”

Helpful Report

Posted 3 years ago

“Chelthenham today ..smell is unbeareable when u open the door.”

Helpful Report

Posted 3 years ago

“customer care very bad . online shopping delivery even worse , post more than 3 weeks im still waiting for my product to be delivered. they are non responsive and have a customer care number that puts one on hold and then disconnects”

Helpful Report

Posted 3 years ago

“Read my trustpilot review regarding my furniture delivery. Appalling WINCANTON TRANSPORT AND SHAME ON YOU M&S FOR USING THEM. NEVER AGAIN WILL I BUY M&S FURNITURE OR ANYTHING ELSE.”

Helpful Report

Posted 3 years ago

“I paid £20 for unlimited deliveries, my first order arrived and was filthy - white top looked as though it had been used to clean the floor. Trousers and top had been screwed up into a very small bag. I rang customer services who were dismissive and told me to return them for refund. Returned item via M&S food hall a week ago, still no refund. Second delivery was meant to arrive 6 days ago, still not arrived and now tracking is saying ‘action needed’ but no details of when the item will arrive. M&S have really gone down hill. This is not the first issue I’ve had with them over last couple of years. Sadly will have to use other more reliable retailers and bid farewell to M&S as too stressful trying to chase them and getting a response. They’d do well to take a leaf from NEXT for prompt delivery and great customer service!”

Helpful Report

Posted 3 years ago

“Twice today I have tried placing an order for tailored shorts. Items are in my bag and available. When I select collection from Silverburn shopping centre Glasgow you then say they are unavailable. This is very unhelpful. Also it may be worth considering those people who do not want to register and be more open to people who want to shop without registering. I am already unhappy with you retaining information.”

Helpful Report

Posted 3 years ago

“Me and family are on summer holidays in London from Canada. Went to the High Street Kensington store this evening. I tried several dresses and decided to buy 2 and on the way to cashier picked up a sweater. There was a large mirror by the the shoe dept and I tried the sweater on in front of that. A staff member yelled at me loudly from afar and said I should go to the fitting rooms to do that. I was extremely embarrassed and so was my young daughter as all the customers started looking at us. I felt worse as I’m a woman of colour. After composing myself I walked towards the staff member and told her that I didn’t appreciate her tone. Her excuse was that she was doing her job. I was quite shaken after the experience and left the store feeling disgusted.”

Helpful Report

Posted 3 years ago

“What has happened to M and S sizing on slim fit ankle grazer joggers. Bought four pairs same size. Two correct length other two about 3 inches too long. Very disappointed.”

Helpful Report

Posted 3 years ago

“Your website is hopeles. Trying to find out what chocolates you sell. Only lists limited gift items. Same thing Trying to search food items.”

Helpful Report

Posted 3 years ago

“Furniture order placed in March, 2 delivery dates cancelled at the last minute. Customer Services lied and said I couldn't complain (complaint now mysteriously escalated). Don't buy from M&S they are happy to take your money and don't provide the goods. DISGUSTING!”

Helpful Report

Posted 3 years ago

“I would leave 0 stars if possible. Order an item, for my wedding... Told its on its way, its with the courier, its been refunded... Never asked it to be refunded - called up - stock problems, why take my order?? no reply - then told it was a glitch.... Their advise, reorder it and oh wait, your refund for well over 150 quid will be with you in 5 days... Stupid and terrible service. These companies just do not care, no wonder the high street is dead.”

Helpful Report

Posted 3 years ago

“Read the review 7th June on trustpilot 🥲is all I can say”

Helpful Report

Posted 3 years ago

“When purchasing clothes from store staff should inform customers of date for refund I’m aware it’s on the receipt but be aware if you are over the refund date don’t ask If anything can be done about you will be very embarrassed”

Helpful Report

Posted 3 years ago

“My bad experience was with the School Shop online. My first order I measured Mt son using the measurements on the site when item arrived all were to small. I did not have the returns label as stated so I had to email to get this and print it out myself. It took over 2 weeks to receive my refund. I then re ordered correct sizes but this ti e I received the wrong colour Rugby top(there's not even an option to chose a different colour as it's a set colour for the school) and the shorts thus time were to big so I had to return again and no returns again so had to email. I have now been waiting for 4 weeks for my refund I have been told its been issued this has caused myself stress and I will definitely not be using the School Shop again...”

Helpful Report

Posted 3 years ago

“How about YOU take responsibility for the couriers that you use. They come top of the list for the worst service and highest amount of pilfering. You did express regret at what has happened but surely you have some control over how things are delivered!”

Helpful Report

Posted 3 years ago

“Appalling customer service during a dispute over floral delivery”

Helpful Report

Posted 3 years ago

“I've been to their St ann store, took the wrong size by mistake, went the next day to exchange one of the 3 trousers to the right size, staff didn't give me a new receipt for the new trouser so I assumed that when you change size they don't give you a new receipt. 2 days later I noticed the trousers' fabric are rubbish and colour is leaving marks on my skin and other clothes as well so I decided to return the trousers, staff and manager refused to return the one that didn't have a receipt although it was staff mistake that she didn't give me a receipt, instead of the manager apologising for her unprofessional attitude and investigates further he spoke rudely and threw the trouser on the floor in front of all customers and said I'm the manager and I'm not returning it that's my decision if you don't like my decision call customer service. I did and they said they opened an internal investigation but I don't believe them plus eventually they send me a gift card not my cache, I had to take responsibility for their staff mistakes, M&S are desperate for any client and couldn't handle the loss of £30, they tried everything to keep it in store, rubbish store, rubbish management, rubbish products, hope they close soon, don't go there and save your money”

Helpful Report

Posted 3 years ago

“Read the reviews on TrustPilot regarding Torquay”

Helpful Report

Posted 3 years ago

“I ordered a set of bed linen yesterday. Today I picked up the package from the store. I got home and washed them and when I laid them out to dry I noticed that a pillowcase was faulty (the material was falling apart on the seam). Very disappointed thinking it wasn't cheap at all. I wouldn't give them a star if I could, considering I paid a lot of money for a rubbish.”

Marks And Spencer 1 star review on 23rd June 2022

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews