Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,354 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order to day, 1 item missing. No mention of it will be delivered later. 1 of 1 parcel. But that is not why I am unhappy, my clothing items were screwed into balls and thrown into the bag. I have seen better at a jumble sale. It looks like your staff are very unhappy at work, and could not careless about customers orders. On the other hand when I phoned customer services today about the missing item, and disgusting state of my order. It sounded like party time, loud laughing, people screaming. I was unable to hear what your service adviser was saying. I had to discontinue the call. Over the last few months, I have used Seasalt, Joules, Sahara, Thought, Messi clothing co, Fat Face, all items have been delivered looking beautiful. Ready to wear. Not so for Mark's and Spencer they don't just need ironing they look like rags, they need washing. I am extremely upset with the way you are treating people. This is not the first time this has happened to me, but it will be the last.”

Helpful Report

Posted 4 years ago

“it was one year ago after shopping in Marks and Spencers for over 20yrs that this very tall section manager took me outside and said we have enough evidence now to ask you not to come in to the store i asked what evidence do you have he said rewarding staff for there excellent customer service skills was against M+S policy's and there staff no they would be sacked for taken rewards i said so explain to me why staff have taken money from me and a week later said thank you so much it was very kind of you i even gave Nicola a manager a box of chocolates and said to her are you ok to takes these and she said yes that would be very nice she then came back to me and said they were very nice thank you my Daughter and i enjoyed them. and she has worked there for 30 yrs. i then said to him if the staff said to me we would lose are jobs for taking rewards from me i would never of put them in that position or myself he didn't no what to say to me just went bright RED but have to say i felt sorry for him there's a saying don't shoot the messenger my solicitor said its called entrapment and should take it further. but hey Nicola and her CHAV girlfriend will have to live with the lies they told the police. i was told by one of the managers that the staff would normally donate the money to charity so it would benefit everyone how confused am i with this HORRIBLE experience and such TWO FACE STAFF”

Helpful Report

Posted 4 years ago

“Unauthorized purchase charged to my account. Told via chat that had to resolve the issue by phone and that would be an international call for me and likely cost more than the charge. I had never heard of this company prior to this unauthorized charge. PayPal was of no help.”

Helpful Report

Posted 4 years ago

“I wish aim could give zero stars as that’s all they deserve. I placed an order for a birthday gift for my Sister. Tracked the parcel on the day it should have been delivered. Two hours after the delivery time I was given I received a message from useless Yodel informing me the parcel had been delivered and signed for by my Sister. When I spoke to her she told me the parcel had not been delivered and she had been home all day. After many many emails I was horrified to find out the driver had delivered the parcel to a woman in the next road. Following my complaint the driver tried to get the parcel back but the thief refused to hand it over. Yodel’s advice to me was to ask M&S for a refund. I am disgusted a the service from both companies. M&S Customer services have been absolutely awful. Most of the time they don’t even know what I’m complaining about and keep mentioning fresh flowers! I have no idea why as I did not order fresh flowers. The standard of their replies is shocking and English clearly is not the first language of the Customer Service Team. I have lost count of the number of people who have replied to my emails. I have never had the same person deal with my emails. My Sister now has no birthday present while some thieving woman is enjoying her gift. The worst thing is my Sister knows who the woman is but I don’t think she should have to put herself at risk by knocking on the door to ask for it back. I think the least that M&S could have done was send a goodwill gesture to my Sister but they haven’t bothered to do that and neither have Yodel. M&S have had their last order from me. The service all round has gone downhill and there are much better stores/services out there.”

Helpful Report

Posted 4 years ago

“Tried 4 times to place an order. Each time was timed out, claiming no activity for 30 minutes. Total time much lower than this. No given up, will go elsewhere.”

Helpful Report

Posted 4 years ago

“The slow cooked pulled belly pork with apple sauce and some crumble is dire. Big layer of gelatinous fat takes up over half the meat and the flavour is way too salty and unnatural . Not crispy at all when cooked acc to instructions . After one mouthful went in bin . First truly bad experience ever from Marks so I’m not a picky customer at all !”

Helpful Report

Posted 4 years ago

“I have just received my purchase of your pure cotton Brodere Anglaise bedding set. To say after washing it I was disappointed is an understatement. I thought it was a very thin fabric but after washing and ironing before using it, I was so very disappointed with how very thin the fabric is. It’s absolutely paper thin and for the price of £90.00 I was extremely disappointed. If I was to use this bed set on a very regular basis I am not sure it would last 3 months. I have several sets so am able to alternate so it’s just as well it’s not going to used on a very regular basis. I am so very disappointed M&S won’t be purchasing anymore bed sets. John Lewis/Dunelm & Laura Ashley are so much better value for money and a much better quality.”

Helpful Report

Posted 4 years ago

“Awful. Placed two order for bedding yesterday (Tuesday) which we need for the weekend. Both items showing as available for collection by this Friday. Received confirmations. Then received emails today saying they had been delayed until 7th and 8th August. Spent 20 minutes navigating a chatbot with someone who clearly doesn't know much English and then asked for their UK Customer Services number. Called Customer Services and spoke to what sounded like a young woman who told me ordered could not be cancelled because 'The Computer Says No'. Pointed out that I have been missold and was entitled to an immediate refund but got the same answer back repeatedly. Pointed out that this was against the law and got the same answer back again. Ended call. I will never shop with M&S again.”

Helpful Report

Posted 4 years ago

“I have to say the general manager has lost all control if two of her staff can do what they did to the innocent shopper. he or she is as guilty as the pair involved they say your as good as your leader. Trustpilot 7 th of June so very wrong”

Helpful Report

Posted 4 years ago

“I'm old school and M&S used to stand for quality. Having sent the wife several times to buy me underpants I went myself and found the perfect style/ fit. Trunks with an A opening. Bought two packs (10 pairs) but despite rotation I've just binned a pair as large hole has appeared in the crutch area and several of the others are also showing signs of wear and tear. Looks like Marks have foregone quality to maintain margins. I will just have to look elsewhere in future. On another point why do Marks not reply to these reviews or do they just not care. How times have changed.”

Helpful Report

Posted 4 years ago

“I two read the review on trustpilot it was the 7 of June absolutely shocking Torquay get rid of them I want be shopping there”

Helpful Report

Posted 4 years ago

“Read the review on trustpilot 29 June won’t be shopping in Torquay Yuck”

Helpful Report

Posted 4 years ago

“Bought items on line went to store in Milton Keynes for exchange in size they refused so this company mis lays online customers assistant was rude and had zero customer support”

Helpful Report

Posted 4 years ago

“Order 301-0039338-1708280 I placed an online delivery which I was told would be in store for collection on 18/7/22; it wasn't. Then I was told it would be available for collection 19/7; it wasn't. Then I was told it would be available for collection 20/7; it isn't. I am leaving on a trip tomorrow at 9.00 am so delivery tomorrow (in the unlikely event that that happens) is of ABSOLUTELY NO USE TO ME. If I had realised that Marks & Spencer do not meet their own delivery commitments I would have shopped elsewhere. This is far too late to be an option to me now as I am currently at work until 8pm. So due to M&S's unreliability I will be leaving on my holiday short of several much-needed items. NOT HAPPY, AS YOU MAY WELL IMAGINE. Sincerely Janet Smith (Mrs)”

Helpful Report

Posted 4 years ago

“Chelthenham today ..smell is unbeareable when u open the door.”

Helpful Report

Posted 4 years ago

“customer care very bad . online shopping delivery even worse , post more than 3 weeks im still waiting for my product to be delivered. they are non responsive and have a customer care number that puts one on hold and then disconnects”

Helpful Report

Posted 4 years ago

“Read my trustpilot review regarding my furniture delivery. Appalling WINCANTON TRANSPORT AND SHAME ON YOU M&S FOR USING THEM. NEVER AGAIN WILL I BUY M&S FURNITURE OR ANYTHING ELSE.”

Helpful Report

Posted 4 years ago

“I paid £20 for unlimited deliveries, my first order arrived and was filthy - white top looked as though it had been used to clean the floor. Trousers and top had been screwed up into a very small bag. I rang customer services who were dismissive and told me to return them for refund. Returned item via M&S food hall a week ago, still no refund. Second delivery was meant to arrive 6 days ago, still not arrived and now tracking is saying ‘action needed’ but no details of when the item will arrive. M&S have really gone down hill. This is not the first issue I’ve had with them over last couple of years. Sadly will have to use other more reliable retailers and bid farewell to M&S as too stressful trying to chase them and getting a response. They’d do well to take a leaf from NEXT for prompt delivery and great customer service!”

Helpful Report

Posted 4 years ago

“Twice today I have tried placing an order for tailored shorts. Items are in my bag and available. When I select collection from Silverburn shopping centre Glasgow you then say they are unavailable. This is very unhelpful. Also it may be worth considering those people who do not want to register and be more open to people who want to shop without registering. I am already unhappy with you retaining information.”

Helpful Report

Posted 4 years ago

“Me and family are on summer holidays in London from Canada. Went to the High Street Kensington store this evening. I tried several dresses and decided to buy 2 and on the way to cashier picked up a sweater. There was a large mirror by the the shoe dept and I tried the sweater on in front of that. A staff member yelled at me loudly from afar and said I should go to the fitting rooms to do that. I was extremely embarrassed and so was my young daughter as all the customers started looking at us. I felt worse as I’m a woman of colour. After composing myself I walked towards the staff member and told her that I didn’t appreciate her tone. Her excuse was that she was doing her job. I was quite shaken after the experience and left the store feeling disgusted.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,354 reviews