Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 9th August 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped at marks Spencers for over twenty years then made a big mistake by saying I thought this supervisor was attractive it got back to her and she told all her colleagues that’s the man that fancy me what do you think 🤔 she even pointed me out to her daughter which was worrying when she released I wasn’t interested she got me banned from the store I feel so sorry for her husband he seems a very nice man I would never take a another man’s wife dose he really think I was band for giving staff cards for there customer service all her lies should say it all”

Helpful Report

Posted 3 years ago

“I've tried to make a purchase today online. When I get through to the payment section the website won't allow me to proceed past the standard delivery option and keeps bouncing me back up to the top of the page. I've had this problem with the site before. It's really not what I would expect from a large retail company and is very frustrating. Please fix the problem Marks and Spencer if you don't want to lose sales”

Helpful Report

Posted 3 years ago

“I ordered and paid for flowers for an elderly lady's 90th birthday on Wednesday 11th May for Friday 13th March. THEY NEVER ARRIVED and spoilt a very special birthday. M&S said they were delivered at 6.20pm which is nonsense. NEVER AGAIN WILL I BUY FLOWERS FROM MARKS AND SPENCER.”

Helpful Report

Posted 3 years ago

“have been buying my shirts from M&S for 40 years. Suddenly they have changed the meaning of regular fit: the regular fit shirts are now almost slim fit and no longer comfortable for me to wear . I have now had to find another supplier for my shirts.”

Helpful Report

Posted 3 years ago

“I purchased a sofa from marks and Spencer’s because I thought it would be of a high quality . How wrong I was as the base cushions you sit on do not fit properly due to excess material resulting in folds on the front of the seat . This became apparent after only a few weeks but I have been officially informed there is nothing wrong . I have been a very satisfied customer for many, many years - they will no longer get my custom but they obviously couldn’t careless about their customers or reputation.”

Marks And Spencer 1 star review on 18th May 2022

Helpful Report

Posted 3 years ago

“I placed an order online and went to my local store to ‘click and collect’ The new system there is two screens mounted high on the wall close to the entrance. There were already three or four people waiting and a lady who was trying to log in with her own name which wasn’t being recognised. She was having to find her original order details on her phone. Meanwhile I have put my name on the screen - so everybody around me could see my name which was in large letters. All this in a cramped area between racks of clothes. The assistant disappeared into a cupboard and came out again with my order shouting ‘Jacky’. Where is the privacy in this new system? What does it achieve over the old collection method other than a lack of common courtesy and good customer service? As your assistant said herself ‘we’re not doing very well at the moment are we?’ The whole shopping experience now is like shopping at Argos.”

Helpful Report

Posted 3 years ago

“If marks and Spencers can Stop innocent people from shopping in there store let’s all hope there all out of a JOB Nicola/ Dawn/”

Helpful Report

Posted 3 years ago

“Bought a meat pie hardly any meat in it it certainly does not look anything like the photo very disappointed won’t be buying another”

Marks And Spencer 1 star review on 16th May 2022

Helpful Report

Posted 3 years ago

“Hello, On 6.05.22 I made an online order for 2 items for my mother's birthday. The order was confirmed and I was due to collect my parcel on 16.05.22. A day before collection date on 15.05.22 I received an email saying that one item was unavailable and I contacted customer service. It turned out that in fact the whole order was cancelled. For 10 days nobody tried to contact me to inform me about the issue! Why did you confirm the order in a first place? You managed to ruin my birthday present that I had for my my mother and left me no time to organize a replacement. For years I was a regular M&S customer but after this experience I'll make sure I never shop M&S again. I'll spread the word about my M&S shopping too! You've left a really bad taste in my mouth! Worst shopping experience I've ever had and that from a company that I used to respect! Wioleta”

Helpful Report

Posted 3 years ago

“I bought the meal for 2, lamb stew, mash potato and prawn cocktail. Lamb tasteless, potato bland and weird looking, prawn cocktail ok. Won't be buying again.”

Helpful Report

Posted 3 years ago

“M&S new Apple bites at over £3 are not worth buying as they have very little apple content.Plus do they cost pennies to make because why else would you go to Vietnham to make a product of low quality.”

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Posted 3 years ago

“Very bad customer care. The executives have no authority....they cant even connect u to their seniors. They make false promises and i had to keep following up for my complaint for almost a month. A big waste of time. I wudnt recommend anyone to buy any online stuff from their official website....if u face any issue with ur order....wat u will get back from them is just a SORRY innumerable times. No other action. Very disappointing and frustrating.”

Helpful Report

Posted 3 years ago

“I ordered flowers, chocolates, and Prosecco for my Elderly mums Birthday who lives far away from me. The delivery was due between 7am and 7pm on 3rd May. The gifts did not arrive. I contacted the virtual agent, Chimesa who informed me that they will have to be shipped another day. I was offered a £5 good will voucher, which is poor show. The order was placed a week ago. What’s the point of a designated delivery day if it can not be relied upon! I then requested for the flowers to be delivered the next day, but the virtual chat was ended by the agent! Thus leaving one very unresolved unhappy customer and one sad mother. I would advise anyone to seriously think before ordering from M&S flowers if you want to avoid such a disappointment. I would give zero stars if I could. Pull your socks up M&S, there are rivals out there who will fill your shoes!😡”

Helpful Report

Posted 3 years ago

“Unable to book a bra fitting for my daughter online so went to my local M&S at Hempstead Valley. I was told that it's now a walk in, asked to book my daughter in and was told yes first of all then was told it would be 4hr wait as no one was available even though the store was empty and there was plenty of staff around. I then suggested that if we got a couple of bras could someone just check the fitting and was told no. Very annoyed with the non existent customer service. Very poor”

Helpful Report

Posted 3 years ago

“I ordered a several items on line from New Zealand , which were to be delivered to a UK address. One of the items was missing. I have emailed 3 times and have had no response. Very disappointed with the lack response.”

Helpful Report

Posted 3 years ago

“I ordered a letter box afternoon tea for my friends 70th birthday. I named my nominated day (her birthday) April 27th which m&s confirmed but it did not arrive until the next day,Apri 28th the day after her birthday. Obviously all my ordering and payment a week before had been for nothing? Not only that - the box seemed to have been opened at one end and my message wishing her a happy birthday was not included. I have never been so disappointed, upset and angry. I haven’t even had an apology from M&S. I shall never order anything to be delivered from m&s again.”

Helpful Report

Posted 3 years ago

“Got a box of chocolates today from a friend who had ordered them only line with a best before date with only 2 weeks to go. Shocking mist chocolates I buy last up to a year. Do not buy for anyone. Cannot take back as online order”

Helpful Report

Posted 3 years ago

“Are you doing any new colours in your jeggings? Summer colours, duck egg blue, pale pink, cream would be good”

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Posted 3 years ago

“I am very disappointed with you, I ordered a sofa bed and when I placed the order I was told a week and 8 weeks passed and I did not receive one, I have guests in the house and I have nowhere to sleep! Until the sofa comes, the guests will leave! If I could, I wouldn't give a star”

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Posted 3 years ago

“I love ❤️ Orville the green duck”

Marks And Spencer 1 star review on 23rd April 2022

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews