Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought hot cross buns from store . One had a dirty plaster stuck to it .The m&s team are saying it’s plastic. I do have proof of this . The customer service team have been useless . And more to the point what disgusting hygiene standards they have .”

Marks And Spencer 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“I used to shop in marks and Spencer’s food hall at least once a week, but in the last few months I have become more and more disappointed with the food. A lot of ready meals now taste of nothing but garlic especially the Italian range. Today the paella was garlic with more garlic, the chicken was horrible with fat and grisly. The Thai green curry soup which was a favourite in the past had chicken bones in it. My treat was the gluten free coffee and walnut cake not anymore the sponge was so dense and the coffee taste was missing..the last steak pie we had was obviously not the same quality of beef, what there was of it in the pie was chewy and grisly. Obviously cheaper ingredients in all products for a higher price. I will not be shopping in the food hall again and I never thought I would say that, goodbye M&S”

Helpful Report

Posted 3 years ago

“Ipswich store stop use of fitting rooms at 4pm when the store is not closing until 6pm!!”

Helpful Report

Posted 3 years ago

“Plant based lasagne was so salty I couldn't eat it and had to bin it. For what is supposed to be a healthier vegan meal why add 67% of someone's daily intake of salt. Really inedible.”

Helpful Report

Posted 3 years ago

“Rotten Mother’s Day flowers, delivered two days late in appalling condition. Trying to get refund but met with loads of bureaucracy, obstacles, prepared messages and self righteous nonsense. Like dealing with Tory cabinet minister! Total rubbish response from a rubbish retailer”

Helpful Report

Posted 3 years ago

“Not just flowers m and s flowers ,,,dreadful Mother’s Day received bouquet ,not a drop of water dead day one ,,new bouquet sent for we’d after Mother’s Day one day dead ,no water ,I’m a florist and appalled at the dreadful service people work hard to pay for a treat for their mums ,and to have to phone them and tell them a lie the flowers were beautiful ,,once yes twice no ,,,and let’s not forget not just any flowers ,,I’d demand money back but my daughter ordered them and she’d have to find out to return money to her account ,I’m appalled and angry ,,they get away with it ,,and seeing the reviews I’m not alone,,but one thing for sure I won’t let my daughters buy more Mother’s Day or any other day flowers ,go and get me a gift card from a local florist shop ,where I can justify keeping small businesses going ,,no more m and s flowers ,don’t want them ..”

Helpful Report

Posted 3 years ago

“My main issue is they won't post my review. I gave a low review about a plant I purchased and they just send me emails saying it doesn't meet the guidance which can't be found anywhere”

Helpful Report

Posted 3 years ago

“Tried to order flowers at lunchtime to be delivered in central Glasgow. Online info said 'free next day delivery'. Tried to place order and discovered that the first day available for delivery was actually 4 days later! Have now purchased in a privately owned local store which is probably a better idea anyway.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service from M&S, highly disappointed. After being billed two times for the same item, I’ve been billed further for contacting customer service to request a refund! The lady I spoke to was less than helpful and simply said she could not issue refunds for calls but offered no explanation as to why. This is exploitation and grossly unfair to customers with enquiries. On Sunday 27th March, I very politely asked the lady on the till and two customers if I could jump the queue with one bunch of flowers. I was going to miss my bus as I had been declined by the self service checkout; I had insufficient funds in my bank account and was not aware of this at the time. I cannot express how rude both the customers and staff were to me in return. One customer ignored me, while the other actually acknowledged me and then proceeded to ignore me. The lady on the till impolitely and sarcastically responded “you have to wait in the queue like everybody else”. Thankfully a kind and understanding lady allowed me to go in front of her and to this one lady I am most grateful. It seems that M&S just want to extract as much money as possible from people. I am a student who has very limited funds and struggles to manage on my income, but rest assured I will not shop here in the future!”

Helpful Report

Posted 3 years ago

“Awful service, ordered flowers for mothers day, recieved an email 9 30 in the evening saying they were delayed, 3 days later i called through asking for a refund as they still had not been delivered, no appology just told 3-5 day wait for my cash back, i wish i had looked on trust pilot/ google review as its full of similar tales of M&S being useless”

Helpful Report

Posted 3 years ago

“To the supervisor who was so rude when I asked her for a gift card for my son’s birthday you just slid it in front of me without a smile and the reviews came from Saisburys how do you sleep at night”

Helpful Report

Posted 3 years ago

“Purchased 3 slim fitting large size T shirts from the Cullverhouse Cross store , Cardiff. Tried one of the three on in store which fitted fine. Assumed wrongly the other two would fit in the same way so did not try them on in store. On trying them on at home found the two to be much, much smaller than the other that fitted. How can clothing labelled the same be of such differing dimensions. Sort it out!”

Helpful Report

Posted 3 years ago

“Just spent a whole morning trying to place an order online with a one4all gift card. I was finally told that I have to spend the exact amount that is on the card (not a penny more or less), or I can't use it. How ridiculous! Do M & S know how difficult this is? I'm ordering from somewhere else instead.”

Helpful Report

Posted 3 years ago

“went in and got myself a chicken pie must be the worst pie i ever had. even the dog didn't want it. won't make that mistake again there prices have gone through the roof they will start to lose customers with standers like that. love this shop but the food is getting like clothing very poor”

Helpful Report

Posted 3 years ago

“Complete scam and sham of a company. Been waiting for three weeks for an order or refund. No response from anyone in customer services. Moreover they aren't ethical and use slave labour as well as support Israel which I only recently discovered. Disgusting. I want my money back or my clothes. Not sure why that's so hard to organise.”

Helpful Report

Posted 3 years ago

“My wife asked me to return an underwear set she had purchased that did not fit. Totally forgot!! Went in and was told the return date had passed. Asked for a Manager who simply said the policy was the same as Primark. Called complaints line and got cut off twice!! Emailed HO and they replied using someone else’s surname. What is going wrong with this National Treasure of a company we all once loved”

Helpful Report

Posted 3 years ago

“Ordered a 3 piece suite. The salesperson wrote the height and dimensions specifications on the order form. When it arrived the sofa is much higher than the chairs and not the specifications we were given. M & S are not prepared to put this right. They say specifications are correct even though they are not what the salesperson gave us. If she made a mistake that's their fault not ours and they could at the very least acknowledge that. In addition the delivery men made a mess of putting the feet on and m & s had to send an independent company out to fix this. Very disappointed will not be buying from m&s in the future”

Helpful Report

Posted 3 years ago

“The security at Brent Cross is the worse. I have shopped there quite a lot. The security play a lot of games with each other x it's the main security man at the back of the store. He target customers falsely x play games with the security on the floor making fun for themselves x behaving like they are in kindergarten, very unprofessional. They need to stop playing game's with people's lives x let them shop in peace. I never witness this in any other stores or supermarket's. I have never x have no intentions of taking anything from a store without paying for it. This has been going on for a long time x it needs to stop. They make you feel like a criminal x if it was done to them, they would be protesting.”

Helpful Report

Posted 3 years ago

“I tried to order flowers and twice my delivery address is not excepted and twice I have spoken to someone in Customer Services. All I keep getting told is check in 24-48 hours. Sorry Mum no flowers from me well definitely not from M&S.”

Helpful Report

Posted 3 years ago

“I went into Sauchiehall Street store on Sunday to purchase face oil. There were no assistants I had to find someone who was not at all helpful. The product I wanted was not there so I chose an alternative. There was no tester …I opened the lid and sprayed a TINY amount on the back of my hand an a voice shouted ‘you can’t try that it’s not a tester’. I apologised and said I would buy it but another assistant came up to me at the payment desk and said ‘right where did you put the face oil’ as if I was a shoplifter. Her attitude was appalling as there were other customers there. I left the bottle in the shelf and paid for a jumper. The same assistant said ‘ I’m going to get the manager’ who didn’t bother coming anyway. I felt absolutely furious I am a pensioner and have worked with the public all my days and have never spoken to anyone like that. I understand this store is closing so I hope the staff are retrained in customer services before being transferred.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews