Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,318 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 306-0038367-9743955 I keep tracking and there is no change in info. After a month the tracking still says the same “ORDER DELAYED”. It is proving impossible to contact you about this order. You are simply ignoring my messages.”

Marks And Spencer 1 star review on 10th June 2022

Helpful Report

Posted 3 years ago

“An absolute joke, ordered some formal shirts for an occasion and paid for delivery, still not here and tracking cant tell me where they are”

Helpful Report

Posted 3 years ago

“Honestly the WORSE customer experience I've ever had from start to finish. Ordered 30 mens tees for £180 for summer holidays The took full payment BEFORE they even dispatched which is illegal A bag arrived with 29 tees balled up like used rags and shoved in. The tees were wrinkled and some even dirty - they appeared to be returns. After spending days trying to speak to customer service on the phone (they intentionally try to stop you from getting through) I explained the unbelievable state of the order. The agent refused to send a new order and initially wanted me to go into a store to return in person. This is an ONLINE order! After much debate a superior agreed to collect the order. I sent the order back and emailed photos as attached as evidence. EVERY email I sent to chase up was replied no knowledge of this entire problem, they have no cases nor history on the account. AGAIN this is an ONLINE ECOMMERCE ORDER! Utter confusion with each email, finally I am getting my refunds BUT rather then one for £180 I am getting tons of small refunds (reason who knows), loads of emails and text messages The company is actually less efficient than the NHS and that's the bottom of the barrel. M&S staff from the warehouse packers, customer service agents and refund processors are disorganized idiotic morons who none of should be working in eCommerce. DO NOT USE THIS COMPANY ONLINE AS THEY DON'T KNOW WHAT THEY ARE DOING THEY SHOULD BE SHUT DOWN BY THE GOVERNMENT FOR BREACH OF TRADING LAWS AND LACK OF ANY CUSTOMER SERVICE.”

Marks And Spencer 1 star review on 7th June 2022

Helpful Report

Posted 3 years ago

“One of the worst services and very unprofessional. I wanted to give 0 star I ordered pyjama and the moment I received it I requested for the return. Nobody picked up the item and for one return I called them and emailed them hundred times. Marks and spencer is one of the unprofessional company. They just want people to buy but they don't respect their policies. They can lie to any extent someone will come to pick up today if nobody will come to pick up we will refund your amount by next week then they will stop responding to your calls or emails. WORST CUSTOMER SERVICE - They know how to waste customer time and money Don't waste your money on buying stuff from such an unprofessional company otherwise you will never be able to return if something is wrong and you will be stuck with that item forever .”

Helpful Report

Posted 3 years ago

“I received my it’s lot of flowers for my birthday most were dead or very near contacted M&S said how disgusted l was sent photos just received replacement absolute rubbish crushed drooping disgusting state don’t buy M&S flowers that’s all l can say”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with the flowers I've ordered. Leaves are drooping and petals are dead. I will not order with you again.”

Marks And Spencer 1 star review on 4th June 2022

Helpful Report

Posted 3 years ago

“the combination of Marks and Spencer online ordering and Hermes/Evri delivery is simply dreadful. Of the last orders I have placed, one parcel never arrived, one parcel arrived late, and one parcel wasn't even something I had ordered. Im still waiting for the unordered item to be collected by Hermes/Evri, which should have been 2 days ago. M and S customer service is a waste of my time too. I would give no stars if that was possible.”

Helpful Report

Posted 3 years ago

“Mixed Vegetable Masala worst I have ever had. No taste of spice whatsoever and on the sweet side. Very bland and definitely needed salt. Wish I hadn't bothered. Just put it in the bin.Waste of time and money. The pilau rice was ok.”

Helpful Report

Posted 3 years ago

“Shopped at marks Spencers for over twenty years then made a big mistake by saying I thought this supervisor was attractive it got back to her and she told all her colleagues that’s the man that fancy me what do you think 🤔 she even pointed me out to her daughter which was worrying when she released I wasn’t interested she got me banned from the store I feel so sorry for her husband he seems a very nice man I would never take a another man’s wife dose he really think I was band for giving staff cards for there customer service all her lies should say it all”

Helpful Report

Posted 3 years ago

“I've tried to make a purchase today online. When I get through to the payment section the website won't allow me to proceed past the standard delivery option and keeps bouncing me back up to the top of the page. I've had this problem with the site before. It's really not what I would expect from a large retail company and is very frustrating. Please fix the problem Marks and Spencer if you don't want to lose sales”

Helpful Report

Posted 3 years ago

“I ordered and paid for flowers for an elderly lady's 90th birthday on Wednesday 11th May for Friday 13th March. THEY NEVER ARRIVED and spoilt a very special birthday. M&S said they were delivered at 6.20pm which is nonsense. NEVER AGAIN WILL I BUY FLOWERS FROM MARKS AND SPENCER.”

Helpful Report

Posted 3 years ago

“have been buying my shirts from M&S for 40 years. Suddenly they have changed the meaning of regular fit: the regular fit shirts are now almost slim fit and no longer comfortable for me to wear . I have now had to find another supplier for my shirts.”

Helpful Report

Posted 3 years ago

“I purchased a sofa from marks and Spencer’s because I thought it would be of a high quality . How wrong I was as the base cushions you sit on do not fit properly due to excess material resulting in folds on the front of the seat . This became apparent after only a few weeks but I have been officially informed there is nothing wrong . I have been a very satisfied customer for many, many years - they will no longer get my custom but they obviously couldn’t careless about their customers or reputation.”

Marks And Spencer 1 star review on 18th May 2022

Helpful Report

Posted 3 years ago

“I placed an order online and went to my local store to ‘click and collect’ The new system there is two screens mounted high on the wall close to the entrance. There were already three or four people waiting and a lady who was trying to log in with her own name which wasn’t being recognised. She was having to find her original order details on her phone. Meanwhile I have put my name on the screen - so everybody around me could see my name which was in large letters. All this in a cramped area between racks of clothes. The assistant disappeared into a cupboard and came out again with my order shouting ‘Jacky’. Where is the privacy in this new system? What does it achieve over the old collection method other than a lack of common courtesy and good customer service? As your assistant said herself ‘we’re not doing very well at the moment are we?’ The whole shopping experience now is like shopping at Argos.”

Helpful Report

Posted 3 years ago

“If marks and Spencers can Stop innocent people from shopping in there store let’s all hope there all out of a JOB Nicola/ Dawn/”

Helpful Report

Posted 3 years ago

“Bought a meat pie hardly any meat in it it certainly does not look anything like the photo very disappointed won’t be buying another”

Marks And Spencer 1 star review on 16th May 2022

Helpful Report

Posted 3 years ago

“Hello, On 6.05.22 I made an online order for 2 items for my mother's birthday. The order was confirmed and I was due to collect my parcel on 16.05.22. A day before collection date on 15.05.22 I received an email saying that one item was unavailable and I contacted customer service. It turned out that in fact the whole order was cancelled. For 10 days nobody tried to contact me to inform me about the issue! Why did you confirm the order in a first place? You managed to ruin my birthday present that I had for my my mother and left me no time to organize a replacement. For years I was a regular M&S customer but after this experience I'll make sure I never shop M&S again. I'll spread the word about my M&S shopping too! You've left a really bad taste in my mouth! Worst shopping experience I've ever had and that from a company that I used to respect! Wioleta”

Helpful Report

Posted 3 years ago

“I bought the meal for 2, lamb stew, mash potato and prawn cocktail. Lamb tasteless, potato bland and weird looking, prawn cocktail ok. Won't be buying again.”

Helpful Report

Posted 3 years ago

“M&S new Apple bites at over £3 are not worth buying as they have very little apple content.Plus do they cost pennies to make because why else would you go to Vietnham to make a product of low quality.”

Helpful Report

Posted 3 years ago

“Very bad customer care. The executives have no authority....they cant even connect u to their seniors. They make false promises and i had to keep following up for my complaint for almost a month. A big waste of time. I wudnt recommend anyone to buy any online stuff from their official website....if u face any issue with ur order....wat u will get back from them is just a SORRY innumerable times. No other action. Very disappointing and frustrating.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,318 reviews