Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,282 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 9th August 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an afternoon tea two weeks ago for our friends diamond wedding anniversary . Had an email this morning to say it was on its way ! Great,excited ! Then tracked my order and DHL have cancelled delivery until next working day which is Monday - two days after the anniversary . Not M and S fault but DHL s fault . So angry and upset . M and S have refunded and the delivery will still go ahead on Monday but then the anniversary is over . Now to ring our friends and tell them or they will think we have forgotten them . Rubbish courier service from DHL !”

Helpful Report

Posted 3 years ago

“Individual macaroni cheese - far too much stodgy macaroni and very little, rather insipid, cheese sauce - revolting! A waste of money.”

Helpful Report

Posted 3 years ago

“I am a regular customer of Marks and Spencers in Gurgaon. I ordered online from them for the first time. They have the worst delivery services. I am still waiting for the drlivery after 11 days. They have worst customer care. I call them and it takes almost 10 min of waiting before they take the call. After that they ask for 48 hours to solve the problem. And then nobody bothers. They dont even raise the complaint ticket. Its a kind of fraud that they do aftet taking payment online. I would never recommend people to deal with them online.”

Helpful Report

Posted 3 years ago

“Purchased Vegetable Chow Mein. Bland and very tasteless was not worth buying, was embarrassed to serve it. Also bought Crispy Battered Chilli Beef, cooked as instructed then poured chilli sauce over for the last few minutes. Just like eating soggy cardboard. Absolute waste of money I think these should be removed from your repertoire, I think we should expect much, much better. Awful.”

Helpful Report

Posted 3 years ago

“This reminds me so much of the unpleasant supervisor but has me on the floor laughing 😂”

Marks And Spencer 1 star review on 19th April 2022

Helpful Report

Posted 3 years ago

“I ordered some flowers for my mother for Mother’s Day. I ordered them two weeks before. They never arrived. I contacted customer service and they were useless. They provided no apology. They asked for my feedback which wasn’t very complementary and they refused to publish it. I am sick and tired of the lack of customer service, Covid should no longer be an excuse. I won’t ordered anything else Telford them. I am beyond angry”

Helpful Report

Posted 3 years ago

“Poor customer service on line. No help to change the date of a flower delivery due to a change of circumstance. Just 'it's policy we can't change it' It was 5 days away so I'm sure the flowers were not packed. Will not be using the online delivery service again.”

Helpful Report

Posted 3 years ago

“What on earth has happened to M&S food 😳 the food has disapproved so much, it was horrendous. It has always been the only pre made food that we bought. I haven't been food shopping in M&S Mary St in Dublin since before Covid hit. My first time in the City shopping in over two years and I decided that we would treat ourselves and buy our favourite dinners that we always bought from M&S for our Saturday night family dinner. To say we were dissaponted with the food is an understatement. The beef pie lacked flavour, my daughters had the "best ever Lasagna" and it was so bland and to top it off the triple chocolate cheesecakes filling was only slightly bigger than the biscuit base and again tasteless. I have to say I'm more than disappointed. We have always loved M&S food But not anymore, after this batch and the Price of it I won't be purchasing again.”

Helpful Report

Posted 3 years ago

“I brought hot cross buns from store . One had a dirty plaster stuck to it .The m&s team are saying it’s plastic. I do have proof of this . The customer service team have been useless . And more to the point what disgusting hygiene standards they have .”

Marks And Spencer 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“I used to shop in marks and Spencer’s food hall at least once a week, but in the last few months I have become more and more disappointed with the food. A lot of ready meals now taste of nothing but garlic especially the Italian range. Today the paella was garlic with more garlic, the chicken was horrible with fat and grisly. The Thai green curry soup which was a favourite in the past had chicken bones in it. My treat was the gluten free coffee and walnut cake not anymore the sponge was so dense and the coffee taste was missing..the last steak pie we had was obviously not the same quality of beef, what there was of it in the pie was chewy and grisly. Obviously cheaper ingredients in all products for a higher price. I will not be shopping in the food hall again and I never thought I would say that, goodbye M&S”

Helpful Report

Posted 3 years ago

“Ipswich store stop use of fitting rooms at 4pm when the store is not closing until 6pm!!”

Helpful Report

Posted 3 years ago

“Plant based lasagne was so salty I couldn't eat it and had to bin it. For what is supposed to be a healthier vegan meal why add 67% of someone's daily intake of salt. Really inedible.”

Helpful Report

Posted 3 years ago

“Rotten Mother’s Day flowers, delivered two days late in appalling condition. Trying to get refund but met with loads of bureaucracy, obstacles, prepared messages and self righteous nonsense. Like dealing with Tory cabinet minister! Total rubbish response from a rubbish retailer”

Helpful Report

Posted 3 years ago

“Not just flowers m and s flowers ,,,dreadful Mother’s Day received bouquet ,not a drop of water dead day one ,,new bouquet sent for we’d after Mother’s Day one day dead ,no water ,I’m a florist and appalled at the dreadful service people work hard to pay for a treat for their mums ,and to have to phone them and tell them a lie the flowers were beautiful ,,once yes twice no ,,,and let’s not forget not just any flowers ,,I’d demand money back but my daughter ordered them and she’d have to find out to return money to her account ,I’m appalled and angry ,,they get away with it ,,and seeing the reviews I’m not alone,,but one thing for sure I won’t let my daughters buy more Mother’s Day or any other day flowers ,go and get me a gift card from a local florist shop ,where I can justify keeping small businesses going ,,no more m and s flowers ,don’t want them ..”

Helpful Report

Posted 3 years ago

“My main issue is they won't post my review. I gave a low review about a plant I purchased and they just send me emails saying it doesn't meet the guidance which can't be found anywhere”

Helpful Report

Posted 3 years ago

“Tried to order flowers at lunchtime to be delivered in central Glasgow. Online info said 'free next day delivery'. Tried to place order and discovered that the first day available for delivery was actually 4 days later! Have now purchased in a privately owned local store which is probably a better idea anyway.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service from M&S, highly disappointed. After being billed two times for the same item, I’ve been billed further for contacting customer service to request a refund! The lady I spoke to was less than helpful and simply said she could not issue refunds for calls but offered no explanation as to why. This is exploitation and grossly unfair to customers with enquiries. On Sunday 27th March, I very politely asked the lady on the till and two customers if I could jump the queue with one bunch of flowers. I was going to miss my bus as I had been declined by the self service checkout; I had insufficient funds in my bank account and was not aware of this at the time. I cannot express how rude both the customers and staff were to me in return. One customer ignored me, while the other actually acknowledged me and then proceeded to ignore me. The lady on the till impolitely and sarcastically responded “you have to wait in the queue like everybody else”. Thankfully a kind and understanding lady allowed me to go in front of her and to this one lady I am most grateful. It seems that M&S just want to extract as much money as possible from people. I am a student who has very limited funds and struggles to manage on my income, but rest assured I will not shop here in the future!”

Helpful Report

Posted 3 years ago

“Awful service, ordered flowers for mothers day, recieved an email 9 30 in the evening saying they were delayed, 3 days later i called through asking for a refund as they still had not been delivered, no appology just told 3-5 day wait for my cash back, i wish i had looked on trust pilot/ google review as its full of similar tales of M&S being useless”

Helpful Report

Posted 3 years ago

“To the supervisor who was so rude when I asked her for a gift card for my son’s birthday you just slid it in front of me without a smile and the reviews came from Saisburys how do you sleep at night”

Helpful Report

Posted 3 years ago

“Purchased 3 slim fitting large size T shirts from the Cullverhouse Cross store , Cardiff. Tried one of the three on in store which fitted fine. Assumed wrongly the other two would fit in the same way so did not try them on in store. On trying them on at home found the two to be much, much smaller than the other that fitted. How can clothing labelled the same be of such differing dimensions. Sort it out!”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,282 reviews