Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,278 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service products just what you need”

Helpful Report

Posted 5 years ago

“I visited your Neath shop this week the staff were rude and a girl Hannah ordered the wrong pack of briefs for me .i am elderly and she didn’t care just laughed. The shop stock was poor and the clothing manager with bleached hair was screaming at a girl .i won’t shop here again it was dreadful what has happened to this old unfashionable shop.”

Helpful Report

Posted 5 years ago

“Bought Gastropub steak lasagne-not inexpensive. Virtually no meat and liquid gravy with nasty sour aftertaste. Will not be buying this or recommending to friends. Previously a loyal Marks customer but would think twice about buying the premium range again.”

Helpful Report

Posted 5 years ago

“I had a problem with the pile on a wool rug I received in January this year. Upon ringing Customer Services I was advised my faulty rug would be collected the next day which it was. I was advised that a replacement rug would be despatche’d ASAP. I received that the next day. The new rug cost a lot more than my rug but there was no extra charge. This is fantastic service from my favourite store and cannot be faulted. Thank you M and S for brilliant service!!”

Helpful Report

Posted 5 years ago

“The staff at the airport were rude and made me feel talked down to. I expected a much higher quality from a company that has never let me down before. Please in the future check that the people your managers are hiring are not as horrible as the staff I met today (As I hope anybody higher up would not hire them).”

Helpful Report

Posted 5 years ago

“You really need to sort out your sizing. I tried 3 size 14 trousers on today - they were all different - one way too big, another too small and the lengths differed by 2 inches! The quality of the material has rapidly deteriorated whilst prices go up. I bought a pair of trousers from NEXT which fitted perfectly and were£10 cheaper! WAKE UP and realise there is competition which know how to satisfy their customers”

Helpful Report

Posted 5 years ago

“Overall Marks and Spencer food is definitely not as good as it used to be. i used to buy a great deal and collect by car now i shop at waitrose sorry. Such a shame i have given it one star because the fresh bread is really nice. The clothes are much better than they used to be!”

Helpful Report

Posted 5 years ago

“Thank you very much to Julie in the womens lingerie Department she was so helpful. My daughter was trying on bras to go under her wedding dress.Julie was so professional and calm and we received superb customer service. Thanks to her expertise we managed to find the perfect bra. It made our day”

Helpful Report

Posted 5 years ago

“Many thanks to Karen at Blackheath Foodhall so helpful with ideas about food for my husband because he has just been told he has diabetes.”

Helpful Report

Posted 5 years ago

“I was having a hard time finding the product i wanted and i approached an employee named Heather at the M+S in the retail park in Falkirk...i wasn't sure of the ingredients of the dinner i wanted an she sorted me out...she was friendly and very helpful..”

Helpful Report

Posted 5 years ago

“Not impressed at all. Staff appear to be in a world of their own. Several young staff just drifting around..queues..6 tables around my table cluttered with dirty cutlery..they are so slow that the dishes are not being washed..and running out of clean crocks..queues very long..people left waiting while staff go out to the kitchen on BOTH counters. No receipt given..noticed we had to ask for the biscuit for the coffee. Where is the supervisor??? Bit of a shambles really. The only positive was the coffee tasted nice!?”

Helpful Report

Posted 5 years ago

“Although I dont have problem with their food,I must say the quality and fit of their clothes has considerably declined in recent years.Why do the buyers assume everyone wants to wear a mini skirt and the jumpers are far too long for me at 5ft 1in. The fit of the skirts are perculiar and I cannot see how anyone with a normal shape can say they fit well. Years ago when their clothes were made in England the quality and cut were second to none.Sadly,the decline in their clothing reflects how their profits are suffering. They need to listen to their customers as I have often complained about the clothes.If they want to stay in business the clothing part of the company needs a completely new team with some fashion sense.We are not all 18 yrs old.”

Helpful Report

Posted 5 years ago

“2 Scottish salmon en croutes gastropub very disappointed ☹️”

Helpful Report

Posted 5 years ago

“I bought boots in November. Recently ,I noticed that the material was flaking off and the uppers had come apart from the sole. This happened in dreadful rain. I waited until the boots were dry and took them back. I was rudely told that the "stench" of the boots which was a result of being soaked through and melting glue was a sign that they had been "well worn" and they would not be replaced. I'm 64 and not hard on boots. I was wearing 2 year old boots from another company at the time of complaining. I have a cupboard full of boots much older in great condition. I was humiliated by the extreme deliberate rudeness. I tried to contact M and S but have gone round in circles. 46 years of shopping with them is over.”

Helpful Report

Posted 5 years ago

“Food dreadful, clothing shoddy, customer service appalling. Told I was a liar! So much for the customer always being right. This company is a million miles away from how it used to be. Will soon be down the pan and deservedly so.”

Helpful Report

Posted 5 years ago

“I work at Neath store now, feel like there’s loads of bully management here, hate going into work,feel sad and she’s put me on a warning for being sick. Not a nice place to work so sad looking for another job. Allot of other colleges feel the same working here”

Helpful Report

Posted 5 years ago

“Wide fit shoes I have had them on silver and black as they are so comfy always go to get my shoes from mark's now as I have a bunion their wide fit are fab but go down half a size. Fab .”

Helpful Report

Posted 5 years ago

“I always use m and s no problem with orders and very prompt with return credits I trust this company 100% I am disabled and this company is a godsend .thank you m and s”

Helpful Report

Posted 5 years ago

“24th February 2020 at 1pm I Dionne Arthur had a bra fitting with the most wonderful person Margaret black what a lady and she know her job I would recommend anyone to go get measured with her she made me feel comfortable throughout the whole appointment I was so happy with my purchase and I am so glad I go to meet Margaret the wourld need more people like her in it I will be definitely going back to see her again and marks &Spencer should be so proud to have her there as well thank you so much”

Helpful Report

Posted 5 years ago

“Marks and Spencer product contained a stone which broke my tooth. They offered to pay for my dental appointment but not for the subsequent crown. Offered me £20 gift card as an apology. Appalling. I had perfect dental health before M&S cracked my tooth. Not good when your nearly ready to TTC.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,278 reviews