Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why are M&S letting couples go shopping together even Home Bargains and Tesco are being brilliant and only let 1 at a time unless it is a child with an Adult Come on M& S your aisles aren't wide enough for social distancing with a couple and one person trying to avoid each other !!”

Helpful Report

Posted 5 years ago

“My daughter gave me a jumper she had bought at M&S several months previously but never worn. After I had worn it twice (and not yet washed it) it started ‘bobbling’. I took it into M&S and was told that as it was VERY old stock they would refund £2.89, take it or leave it. What happened to the Marks and Sparks we were able to rely on?”

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Posted 5 years ago

“Very poor quality clothes-cuff fastening on blouse broke on first trying on, material so thing you could see my bra underneath!! Also bought sandals the were very cheaply made-both being returned!! Won’t be purchasing again very disappointed as M&S used to be first place I’d shop for the high quality clothes-unfortunately not the case now!!”

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Posted 5 years ago

“Very easy website to access and follow. Delivery is fast and efficient.”

Helpful Report

Posted 5 years ago

“Bought your £12 meal deal on Friday which was made up of your apparently Best Steak Pie Ever . The second I cut into it I smelled a sickly sweet, smokey aroma. I hadn’t bother3d reading the ingredients as the package was named STEAK pie ! I immediately went to check the now empty box to find it had BACON included in the pie . I was very disappointed and could not eat any more and so this spoiled my Sunday lunch . Why you would put bacon in a steak pie stuns me and will be checking your ingredients more closely from now on. Very dissatisfied.”

Helpful Report

Posted 5 years ago

“I Ordered flowers for my elderly mum in isolation to cheer her up as not seen anyone in weeks, they never arrived, could not speak to anyone waited over 45 mins on phone twice, emailed twice no reply,then 48 hrs later facebook message after i complained stating flowers were damaged in transit and would i like a refund or replacement delivery? What kind of service is that they are offering their repetitive customers? M&S have gone down in my estimations, they are no longer a reliable, reputable company they've lost their way im afraid...I'll think twice about shopping or using them in future...”

Helpful Report

Posted 5 years ago

“Fabulous service today in High Wycombe Eden Walk. An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing. Really great service from them who both went over and above their duty, in every aspect. Thank you.”

Helpful Report

Posted 5 years ago

“My husband ordered roses for our anniversary which were beautiful the only downfall is they didn’t arrive until 5pm so would advise that people have delivery the day before so as not to be disappointed on the morning of a special occasion”

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Posted 5 years ago

“Visited my local Simply Food, Prestwich, Manchester on Saturday to do my Sister's weekly shop as she is in the vulnerable category. Queue with Covid was longer than usual taking 40 minutes to enter. As always shop very well stocked for its size and I got everything I needed. On reaching the till I was served by a delightful asst 'Jane ' who was warm, very bubbly, and gave fantastic customer service. Jane you are a credit to Marks & Spencer's.”

Helpful Report

Posted 5 years ago

“good food a”

Helpful Report

Posted 5 years ago

“flowers came in a box that was broken and damaged, flowers inside were crushed,broken and half dead. They were a gift which is now ruined waste of 30+ pounds...”

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Posted 5 years ago

“I bought two slow cooked lamb shanks for our Sunday meal. There was no other meat available apart from chicken when I shopped. The lamb shanks, however, were absolutely DELICIOUS! Well done MnS on a great, relatively affordable, Sunday 'roast'.”

Helpful Report

Posted 5 years ago

“Staff in Norwich have been courteous during recent changes in store due to the Coronavirus”

Helpful Report

Posted 5 years ago

“Visiting Truro branch in March, pre lock down. Sam and Mandy in jeans department were brilliant. They were extremely helpful and patient, nothing was too much trouble as they kept bringing different styles to the changing room for me to try on. I wish they would relocate to our Kingston upon Thames branch 😉. Thank you Sam and Mandy. I will definitely visit you again when back in Truro.”

Helpful Report

Posted 5 years ago

“Just want to congratulate Marks and Spencer on their excellent staff during the very difficult and worrying times (Covid19.) I am a 72 yr old pensioner and did a special pensioners shop at my local Kingswood M&S food store. It was a very pleasant experience, made even more so, when waiting in a queue a member of staff who’s name was Karen kindly asked if I needed assistance. A reply of yes please, was very quickly satisfied, thankyou, much appreciated!”

Helpful Report

Posted 5 years ago

“I ordered various bedding items online. One item was sent by M&S in the wrong size. Unfortunately the size was not at all displayed on the packaging and the error was therefore not obvious to discover until I had washed the item. Trying to have the item exchanged for the correct size (the bigger one I had paid for) was refused. Apparently they don´t exchange items that have been washed. I would normally agree with this. In this case there was no way I could have discovered M&S errors until after washing. They were not even willing of reimbursing the difference in price of the items. I am totally disappointed by the lack of customer service offered in this scenario. I will not order with M&S again. And this comes from a formerly longterm and happy M&S customer.”

Helpful Report

Posted 5 years ago

“Thank you Mark's & Spencer's, for restoring my faith in online ordering of flowers. I have used many companies, only to be left dissatisfied with the delivered flowers, which are for my mom. I ordered a pink blush flower gift bag including chocolates, which arrived perfectly, the flowers were fresh and really pretty. I was a little concerned after reading some of the poor reviews, but I am glad I had no complaints, and my mom was very happy.”

Helpful Report

Posted 5 years ago

“It's mothering Sunday and has anyone else notice that dear old M&S has reduced the number of roses from 10 in a bunch to just 8! Same price - just less. At a time of Corona virus where there is a need to be considerate to each other and less selfish, perhaps M&S could lead by a less shameful example.”

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Posted 5 years ago

“Marks & Spencer "premium food"..... RUBBISH!”

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Posted 5 years ago

“I have had issues with my local Marks and Spencer’s, Chineham, selling out of date products but today, 15/3/2020 at 11:34 they still have full priced Freshly Squeezed (!) Lemonade on the shelf that’s date was USE BY 12/3/2020. And multiple bottles.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews