Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,319 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered furniture in Feburary 2020 and paid over £1000 at the time of ordering. I have had four different dates for delivery and all have been cancelled and with the exception of the first date I have not been given a valid reason for the cancellation. I have attempted to speak to customer services by web chat, telephone and email and still have no date for delivery and no one from Marks and Spencer has contacted me unless I have initiated any communication. I am appalled at the incompetent customer service from what I have always considered a respected retailer having been a loyal customer for very many years. The fact that they have had my money for over four months without any good explanation is totally unacceptable and I am desperate to get an answer and my furniture. I certainly will not be making any significant purchases from this company in future.”

Helpful Report

Posted 5 years ago

“Tried ordering lingerie online through my account with two valid gift cards which were then flagged as "duplicates" that couldn't be used, even-though when rechecked the balance on both the balance was still correct. Tried to contact customer services via chat - it wouldn't work. Try to email and there appears to be no option to contact other than through "comments and feedback", (message left) Tried to contact via phone, only to get 40 minutes plus, of really bad music and robot apologies. Wow, what a carry on. The whole idea of spending my gift vouchers online was so I didn't have to visit the store. It's looking like I need to go to my local store now to resolve this as I am getting nowhere fast via their contact us procedures.”

Helpful Report

Posted 5 years ago

“Till assistant was very helpful with my shopping”

Helpful Report

Posted 5 years ago

“i have shopped in Beckenham food hall today,quite a large shop,as we now stand at the end of belt and can only place 2 0r 3 items on the belt until the customer in front has paid and walked away. Why did the colleague start pushing my shopping through as fast as possible,as i tried filling the belt. No one was queueing behind me and it made no sense,just annoyed me. Iworked in Sainsburys for 20 years and know not to pile shopping in a heap,i told her at the end and she said "i should have told her,most customers like the food put through before they have unloaded. She should have ask if i wanted her to start or wait until i had finished. I have never complained before but maybe Michelle-A should use some common sense. I will avoid her till in future. Mrs D Brackley”

Helpful Report

Posted 5 years ago

“I bought faulty goods (Microwavable pan) from Marks and Spencer’s on the 12 March 2020. This pan was not fit for purpose, of satisfactory condition as described to do the job. M&S refuse to refund, exchange any faulty goods because their terms and conditions state if you do not have a receipt they will not replace, exchange, or refund the faulty goods. These terms and conditions breach the Consumer Rights Act. You do not need the receipt for Marks and Spencer to replace, exchange or refund the faulty goods. Marks and Spencer’s are also putting the onus on me to prove the goods were faulty, but it is up to M&S to prove the goods were not faulty. M&S shops have been closed since the 24 March 2020 due to COVID-19 so it impossible for me to return this pan until recently.”

Helpful Report

Posted 5 years ago

“We recently reported a packet of open mince to M&S and they sent us a gift card... very professional”

Helpful Report

Posted 5 years ago

“Customer service at Bangor, north Wales is second to none. The staff are attentive and very diligent in the current circumstances, always cleaning and taking care of customer safety. This must be one of M&S's best stores for customer service.”

Helpful Report

Posted 5 years ago

“Quick to order on line my order was ready a day before expected fantastic!”

Helpful Report

Posted 5 years ago

“The Peonies (Product 00620895) I ordered to give to my wife were delivered on 19/6/20, the date agreed, but were brown, battered and virtually dead. Phoned to complain: 25mins to get connected; then M&S connection so poor, couldn't communicate, even when M&S Rep rang back [my line OK all day on all other calls]; e-mailed complaint - no acknowledgment; went to on-line chat, said e-mailed complaint not received, agreed to refund order cost, but refused compensation for distress and hassle surrounding complaint. Wanted to award M&S zero stars for quality and service, but apparently have to award at least one star to trigger complaint procedure.”

Helpful Report

Posted 5 years ago

“Mozzarella sticks, in the pizza deal. Disappointing. Lacked flavour, mozzarella was chewy Chicken wings in same deal.....ok but lacked flavour I am often disappointed, which is a shame. The deals look so good...but the food often disappoints. Sorry”

Helpful Report

Posted 5 years ago

“Both Tracey and Michelle at the Anniesland food store could not be more helpful to me and I notice with other customers! Their tips and suggestions on all products are 'spot on'. They go out of their way to assist with any questions. I do however miss them at the front door( where they used to be). Their 'welcome' was truly worth going to do the shopping!! Thank you!!”

Helpful Report

Posted 5 years ago

“Shocked to find a 25% price increase on some food items!! Cooked cold meat was £1 now £1.25. As a regular customer, I will no longer be encouraging these price rises and will take my custom elsewhere.”

Helpful Report

Posted 5 years ago

“I was shopping at M&S in Abudhabi Fotoun Alkhair center.I have never had a better shopping experience and amazing services. The sales girl named Haimi did a great job explaining which color and style suit my figure. I admired her patient, polite manner and knowledge of the items. Thank you.”

Helpful Report

Posted 5 years ago

“Went into M&S at Walton-on-the-Naze last week and the self service checkout machine wasn’t working properly. One of your staff immediately could see there was a problem. She was so helpful what a lovely person she was. I believe her name was Mel. If all your staff are as efficient and helpful as Mel you have a brilliant team working for you!! Wendy Thomas”

Helpful Report

Posted 5 years ago

“Marks just food Morningside Edinburgh. I just wanted to say how effectively they have both planned and managed the store over this Pandemic period. They are so inventive with ideas and continue to invent new ideas with the social distancing lay out. The staff are absolutely amazing and so welcoming to all customers.”

Helpful Report

Posted 5 years ago

“During the Corona Virus shut down. I have done some of my food shopping .the staff controlling the ques outside the store were helpful and courteous. Even when dealing with " less tolerant". customers. The system inside the store well planned and signed.”

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Posted 5 years ago

“No, M&S did not make me happy. The cake I ordered was squashed and delivery was late and the driver didn’t’social distance’ Also best before date was too short.”

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Posted 5 years ago

“They do a hot curry called "The Hot One" which is excellent. The chicken is tender and the curry is extremely hot, made with Naga chillies whatever they are, but it is very flavoursome. Made a change going in there, something a bit different.”

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Posted 5 years ago

“I visited their Lenham, Kent site today and having encountered a young man on the tills it struck me that a serious need for training in customer service skills is urgently required, in my opinion.”

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Posted 5 years ago

“So easy ..buy ..try..and returns are easy”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,319 reviews