Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into M&S at Walton-on-the-Naze last week and the self service checkout machine wasn’t working properly. One of your staff immediately could see there was a problem. She was so helpful what a lovely person she was. I believe her name was Mel. If all your staff are as efficient and helpful as Mel you have a brilliant team working for you!! Wendy Thomas”

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Posted 5 years ago

“Marks just food Morningside Edinburgh. I just wanted to say how effectively they have both planned and managed the store over this Pandemic period. They are so inventive with ideas and continue to invent new ideas with the social distancing lay out. The staff are absolutely amazing and so welcoming to all customers.”

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Posted 5 years ago

“During the Corona Virus shut down. I have done some of my food shopping .the staff controlling the ques outside the store were helpful and courteous. Even when dealing with " less tolerant". customers. The system inside the store well planned and signed.”

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Posted 5 years ago

“No, M&S did not make me happy. The cake I ordered was squashed and delivery was late and the driver didn’t’social distance’ Also best before date was too short.”

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Posted 5 years ago

“They do a hot curry called "The Hot One" which is excellent. The chicken is tender and the curry is extremely hot, made with Naga chillies whatever they are, but it is very flavoursome. Made a change going in there, something a bit different.”

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Posted 5 years ago

“I visited their Lenham, Kent site today and having encountered a young man on the tills it struck me that a serious need for training in customer service skills is urgently required, in my opinion.”

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Posted 5 years ago

“So easy ..buy ..try..and returns are easy”

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Posted 5 years ago

“Love shopping at M&S, lovely food and excellent customer service from Jacqui at Betts Way Crawley”

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Posted 5 years ago

“White oriental lily bouquet arrived on times flowers good quality stems are a little short to arrange properly. The fault was one stem is pink not white as stated, looks odd as an arrangement as the pink one has much bigger flowers than the white. Not usual quality I get from m and s. Certainly not as photo”

Helpful Report

Posted 5 years ago

“Recieved a damaged planter. Was told a replacement would be sent. Got 2 delivery dates but no delivery. No replies to e mails. Eventually on line chat said as it was a gift I could not get a replacement. Totally unacceptable service from marks and Spencer.”

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Posted 5 years ago

“Visiting Rushden M&S - everyone so very helpful and especially Jacque on the tills - from the Northampton M&S - until it sadly closed down - lovely to see a very friendly and helpful face”

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Posted 5 years ago

“Used to buy the same clothes in the 80's 90's so we moved on to more exciting up to the minute shops...sorry M&S but shape, fabric, colours so so boring”

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Posted 5 years ago

“Still awaiting the flowers and Prosecco I was to receive on Friday May 15th for my birthday from my mum. Flowers only arrived on time, however they were extremely limp and sparse. Was told they would be reissued and to expect them Sunday, they did not arrive. The original flowers did not have a gift card either and therefore I had no clue who sent them or that Prosecco was missing. Extremely poor service.”

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Posted 5 years ago

“Hello, I would like to applaud Marie at the front door welcoming Marks & Spencer customers at your Port St,Stirling, Scotland store. Marie does a wonderful job in directing customers round the store in a safe way. She is always pleasant, smiling and happy to help. 10/10!”

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Posted 5 years ago

“I had and do have continuous service from Marks and Spencer’s in Wansted East London . In particular there is a lovely helpful women there ever Saturday called Margaret . She supports my partner in a wheelchair and also me . She is patient .”

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Posted 5 years ago

“Without fail service always top marks and following a long stunk shopping elsewhere, and visiting the food hall yesterday I am coming back. The tapas foods were delicious, actually everything was. I am coming home 😁”

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Posted 5 years ago

“QUALITY FROM START 2 FINISH”

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Posted 5 years ago

“Received garden planter today. Not what I expected for price. Soil tipped out, only lavender and a past it’s best white flower. What looked like a geranium broken off in the box. Nothing like the picture and very small. Very disappointed !!”

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Posted 5 years ago

“As usual M and S Winchester branch are brilliant. The staff are fantastic and always friendly. I’m so happy they are trying to make shopping in the food department as normal as possible at this awful time. No arrows , but everyone respecting the social distancing as far as we can in a small store. It’s nice to have a normal experience shopping at the moment. Compared to other supermarkets I’ve been into M and S rise above the rest. I have also ordered online items for my elderly mother. She was delighted when Hermes delivered them four days earlier than they said on the website. One member of staff in Winchester who is usually Cafe staff , but now on the food department till , is just lovely. Always has time to chat to you. She’s a delight. We look forward to that M and S Cafe party !! Thank you M and S.”

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Posted 5 years ago

“A lifetime shopper at M & S but the food department at The Gyle, Edinburgh, allowed couples in to shop together and you had to approach the food area by way of clothing/underwear, toiletries so people stopped to look and held up other people behind. No regulation of distancing by anyone - thought M & S would lead the way doing Covid19 but I am disappointed by their lack of care.”

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Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews