Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to the Gastropub range? M and S must be using a different and cheaper supplier. Pastry on the salmon en croute tasted disgusting, and the salmon inside was mushy and not proper pieces like it used to be. Will not be purchasing it ever again. Have tried the en croute at Waitrose. Far superior. Lovely salmon and a tasty lemon mascarpone sauce. Will be buying more of Waitrose's products in future. Get your act together M and S, and go back to producing quality food instead of trying to make bigger profits.”

Helpful Report

Posted 5 years ago

“Shout out to Debra at your Lowestoft branch who was incredibly helpful today in explaining about Sparks and also sorted a problem I had with some boots.”

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Posted 5 years ago

“The food is now second rate. They are closing much needed shops like Sutton Coldfield and Solihull just to get rid of old buildings. A lot of elderly people rely on their ready meals and are unable to travel to out of town superstores. The bottom line is the executives of M&S simply do not care about their customers. They may change their minds when customers shop elsewhere but they will only have themselves to blame.”

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Posted 5 years ago

“First time visiting M&S cafe Latte & scone Not everyone like extra strong coffee beans. Over powering taste bitter”

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Posted 5 years ago

“I ordered sandwich platter as part of an afternoon tea for me and my friends. We were all very impressed and thoroughly enjoyed them. I cannot recommend highly enough and it saved me from shopping and preparation. I will definitely order from M&S again”

Helpful Report

Posted 5 years ago

“I am sick of buying underwire Bras where the wire pokes through the middle, after a few wears(4 to 5 time) the wire comes through,not just on one style but a number of which I have. My other complaint is the quality of your £6.99 Blk Tight ,these are just overlocked straight across ,the do not fit properly around the toe,they are cheaply made and do not warrant the price you charge. I will not be venturing to M &S for clothing anytime in the near future. Priced over the top for poor quality clothing,may I add this is not just my opinion but I have spoken to many (used to be) customers . Where has the M & S QUALITY GONE??”

Helpful Report

Posted 5 years ago

“About 3 weeks ago, I bought 4 dresses at M&S. I paid £29.50 each for 3 of them and £39.50 for one. Now I find two of the ones I paid £29.50 each for are in the sale for £14.50. So basically I lost £30 having bought them 3 weeks earlier. Haven’t checked if the others are in the sale too. Have been buying clothes from M&S for years but will not anymore following this experience. Why should anyone risk paying a much higher price when within weeks the same items are so cheap. This is completely unfair to customers who pay more in good faith.”

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Posted 5 years ago

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Posted 5 years ago

“Great customer service products just what you need”

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Posted 5 years ago

“I visited your Neath shop this week the staff were rude and a girl Hannah ordered the wrong pack of briefs for me .i am elderly and she didn’t care just laughed. The shop stock was poor and the clothing manager with bleached hair was screaming at a girl .i won’t shop here again it was dreadful what has happened to this old unfashionable shop.”

Helpful Report

Posted 5 years ago

“Bought Gastropub steak lasagne-not inexpensive. Virtually no meat and liquid gravy with nasty sour aftertaste. Will not be buying this or recommending to friends. Previously a loyal Marks customer but would think twice about buying the premium range again.”

Helpful Report

Posted 5 years ago

“I had a problem with the pile on a wool rug I received in January this year. Upon ringing Customer Services I was advised my faulty rug would be collected the next day which it was. I was advised that a replacement rug would be despatche’d ASAP. I received that the next day. The new rug cost a lot more than my rug but there was no extra charge. This is fantastic service from my favourite store and cannot be faulted. Thank you M and S for brilliant service!!”

Helpful Report

Posted 5 years ago

“The staff at the airport were rude and made me feel talked down to. I expected a much higher quality from a company that has never let me down before. Please in the future check that the people your managers are hiring are not as horrible as the staff I met today (As I hope anybody higher up would not hire them).”

Helpful Report

Posted 5 years ago

“You really need to sort out your sizing. I tried 3 size 14 trousers on today - they were all different - one way too big, another too small and the lengths differed by 2 inches! The quality of the material has rapidly deteriorated whilst prices go up. I bought a pair of trousers from NEXT which fitted perfectly and were£10 cheaper! WAKE UP and realise there is competition which know how to satisfy their customers”

Helpful Report

Posted 5 years ago

“Overall Marks and Spencer food is definitely not as good as it used to be. i used to buy a great deal and collect by car now i shop at waitrose sorry. Such a shame i have given it one star because the fresh bread is really nice. The clothes are much better than they used to be!”

Helpful Report

Posted 5 years ago

“Thank you very much to Julie in the womens lingerie Department she was so helpful. My daughter was trying on bras to go under her wedding dress.Julie was so professional and calm and we received superb customer service. Thanks to her expertise we managed to find the perfect bra. It made our day”

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Posted 5 years ago

“Many thanks to Karen at Blackheath Foodhall so helpful with ideas about food for my husband because he has just been told he has diabetes.”

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Posted 5 years ago

“I was having a hard time finding the product i wanted and i approached an employee named Heather at the M+S in the retail park in Falkirk...i wasn't sure of the ingredients of the dinner i wanted an she sorted me out...she was friendly and very helpful..”

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Posted 5 years ago

“Not impressed at all. Staff appear to be in a world of their own. Several young staff just drifting around..queues..6 tables around my table cluttered with dirty cutlery..they are so slow that the dishes are not being washed..and running out of clean crocks..queues very long..people left waiting while staff go out to the kitchen on BOTH counters. No receipt given..noticed we had to ask for the biscuit for the coffee. Where is the supervisor??? Bit of a shambles really. The only positive was the coffee tasted nice!?”

Helpful Report

Posted 5 years ago

“Although I dont have problem with their food,I must say the quality and fit of their clothes has considerably declined in recent years.Why do the buyers assume everyone wants to wear a mini skirt and the jumpers are far too long for me at 5ft 1in. The fit of the skirts are perculiar and I cannot see how anyone with a normal shape can say they fit well. Years ago when their clothes were made in England the quality and cut were second to none.Sadly,the decline in their clothing reflects how their profits are suffering. They need to listen to their customers as I have often complained about the clothes.If they want to stay in business the clothing part of the company needs a completely new team with some fashion sense.We are not all 18 yrs old.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,306 reviews