Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,278 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality and price very good satisfied with my purchase every time”

Helpful Report

Posted 5 years ago

“I used the 'size filter' to shop the M&S on-line sale. Without exception, every time I found an item I liked, my size was out of stock OR all sizes were out of stock. It was a complete waste of my time. If something is out of stock, take it off the website or at the very least keep the filter up to date.”

Helpful Report

Posted 5 years ago

“Food purchased for Christmas lunch found to have mould growing on it when opened the next day (even though still well within date). Christmas lunch ruined. Complained to M&S who sent a few lines saying sorry..... and said they would email a voucher within “a few hours”.... then several paragraphs asking for feedback (even though no voucher at this point). Voucher arrived for the value of the item (£7). Re contacted to say I didn’t feel this was an acceptable compensation to be told “we have reviewed your complaint and feel the £7 voucher is sufficient”..... what an absolute joke. At least I expect a refund and similar value replacement. I’d replied to suggest they cancel the voucher as I won’t be using M&S again. (By the time I drive to their store and paid for parking I would be out of pocket. No wonder their sales are falling. Appalling “couldn’t care less” attitude. Pity I can’t post the pictures on here”

Helpful Report

Posted 5 years ago

“Finding it difficult to leave a review on a recent on line purchase”

Helpful Report

Posted 5 years ago

“Purchased your Chicken and Grain soup and very disappointed to see that the only chicken is from 5% chicken thigh. The remainder is from chicken stock. I expected nice chunky pieces of chicken but unfortunately this was not the case. I usually love your soups and buy the Thai Curry and others when I can but I wont be picking this one up again. Very disappointing for a M&S product.”

Helpful Report

Posted 5 years ago

“Bought a sideboard, bookcase and side table and advised delivery would be in a weeks time which was fine. I arranged for other deliveries that same day and now receive a phone call saying there is a problem and delivery will be another week! Now need to be home for a further day! Not happy, should have bought from John Lewis! Indicative probably of their poor business results.”

Helpful Report

Posted 5 years ago

“No surprise about men's trouser drain pipes. Look who is in charge of clothing-Steve Rowe, who should be sacked immediately. M& S might then get back into the FTSI 100.”

Helpful Report

Posted 5 years ago

“Poor quality clothing! Emails to CEO ignored. Will now shop elsewhere”

Helpful Report

Posted 5 years ago

“The problem with this company is the quality of their clothing items. Sleeves always too long etc and mens shirts seem to be made for men who never actually eat anything. Tailored? Slim fit? Weigh less than 6 stone? Then this is the company for you. Food items are ludicrously high and quality no better than anywhere else really. M&S are mostly for people who have always shopped there regardless. Like always voting labour or Tory.”

Helpful Report

Posted 5 years ago

“Having been a customer for 60 years, would you please inform me why I can no more find the delicious small thinly sliced hovis whole meal loaves. I miss them dreadfully”

Helpful Report

Posted 5 years ago

“Bought an armchair online, internal springs have failed and M&S customer service dreadful, the armchair will have to be inspected by an indepent body to assess their faulty goods. Even emailling M&S CEO is a waste of time. M&S should seek advice from Amazon on customer service. Dreadful customer service. Apparently it will take approx a 2 week period to recognise the goods are faulty!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Every product you buy clothes, food or furniture they are all top quality and all the staff are very helpful.”

Helpful Report

Posted 5 years ago

“Ordered 2 hampers for Christmas; both were excellent, HOWEVER COULD NOT BELIEVE M & S STILL USE POLYSTYRENE pieces for packing. Other companies have changed to brown paper and cardboard that can be recycled. This I feel is not a good company image for M &S.”

Helpful Report

Posted 5 years ago

“M&S Gastropub range is usually first class. However not the new Beef Stroganoff which we tried this week. The beef was succulent but the sauce was disgusting, tasting strongly of vinegar. Both my husband and myself had upset stomachs the following morning. Avoid this dish!”

Helpful Report

Posted 5 years ago

“Two of my grandchildren wanted tiger onesies for Christmas from M&S. They were on offer at 2 for £25. We live in a remote area of Wales so large stores are a long way off and I tried to order online. They had size 5/6 online but 3/4 was out of stock. So I tied in a visit to family with a diversion to the M&S store in Stoke-on-Trent where they had 3/4 but no 5/6 but I did manage to pay for two under the special offer with the larger size being posted to my address from the online dept. So far, everything was fine and the parcel arrived days before it was due. On Boxing Day the family came to visit and opened their parcels. The smaller size had a detachable tiger tail as advertised but the larger one didn't. Today, I have tried to resolve this with customer services and to get a tail sent so that both children are happy with their present. I am told that they cannot send me a tail, only a replacement 5/6 onesy and at present they are out of stock. I asked for them to reconsider and the girl who was very polite went and checked and said she is not allowed to send out part items. I pointed out that she had done so already as we had only received part of the order. The upshot is she has given me a refund for the item which I did not seek and I am going to have to find some tiger fabric and make Alf a tail for his onesy. There was a time when a company would relax rules to ensure a child was happy with their Christmas present especially when it is their error. They could have taken a tail from a different sized costume to put this right immediately. I take a dim view of the M&S response.”

Helpful Report

Posted 5 years ago

“Bought Swiss chocolate truffle assortment and they are awful. Greasy blobs of horrid vaguely edible gloop. There were only milk or plain chocolate with the same centre so not an "assortment" and they had no flavour or texture. Yuk!”

Helpful Report

Posted 5 years ago

“Bought a premium cost tin of salted cashew nuts "specially selected for size and quality". Tin was 2/3 full with mostly broken bits of nut. Over priced and under performing compared to budget supermarket equivalent. Very disappointed”

Helpful Report

Posted 5 years ago

“Yes. My stepson who has asperger age 27 went to culver house store to buy a 30.00 voucher. He lost it in the store before leaving. He went back to the till to explain but to no avail. The store manager later became involved and didn't accept his honest version of what happened. I intervened. Made countless phone calls due to his innocence of not being told he needed an envelope to make sure the card wasn't lost! That store and that store manager said to me there is no discrimination! And said because of that they can do nothing. My stepson genuinely lost his 30.00 in that store. Ask yourselves, genuine customers. Would you see a young man with autism be ignored. He, Rob his name is. Phoned and phoned, met the store manager. Begged to be listened to. I later explained his asperger as well and that man, the store manager said. No we don't discriminate. Well actually they do. You imagine that happening to your family. I used to rate marks and spencer as trusting their customers but after I was told by the right now store manager that he has to just take what I said and does not discriminate! What do you all tell that young man with aspergers that was trying to buy his dad a present for Christmas. Well done marks and Spencer with your no quibble guarantee. Please support customers who are not scam artists.”

Helpful Report

Posted 5 years ago

“A review of the M&S Woodland Yule Log. This was the most amazing chocolate log that I have ever eaten. It looked beautiful. It tasted wonderful. It is a shame that they don’t make them all year round. We also love their normal chocolate logs (the only ones that can be frozen!) so you can enjoy them in January too! The chocolate millionaire pies were also an exciting addition for those who don’t like mince pies.”

Helpful Report

Posted 5 years ago

“We bought a Buck Fizz Christmas pudding and was not easy cut, it was full of large fruit and not like a normal Christmas pudding. I will not buy Mark's and Spencer again.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,278 reviews