Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,325 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought boots in November. Recently ,I noticed that the material was flaking off and the uppers had come apart from the sole. This happened in dreadful rain. I waited until the boots were dry and took them back. I was rudely told that the "stench" of the boots which was a result of being soaked through and melting glue was a sign that they had been "well worn" and they would not be replaced. I'm 64 and not hard on boots. I was wearing 2 year old boots from another company at the time of complaining. I have a cupboard full of boots much older in great condition. I was humiliated by the extreme deliberate rudeness. I tried to contact M and S but have gone round in circles. 46 years of shopping with them is over.”

Helpful Report

Posted 6 years ago

“Food dreadful, clothing shoddy, customer service appalling. Told I was a liar! So much for the customer always being right. This company is a million miles away from how it used to be. Will soon be down the pan and deservedly so.”

Helpful Report

Posted 6 years ago

“I work at Neath store now, feel like there’s loads of bully management here, hate going into work,feel sad and she’s put me on a warning for being sick. Not a nice place to work so sad looking for another job. Allot of other colleges feel the same working here”

Helpful Report

Posted 6 years ago

“Wide fit shoes I have had them on silver and black as they are so comfy always go to get my shoes from mark's now as I have a bunion their wide fit are fab but go down half a size. Fab .”

Helpful Report

Posted 6 years ago

“I always use m and s no problem with orders and very prompt with return credits I trust this company 100% I am disabled and this company is a godsend .thank you m and s”

Helpful Report

Posted 6 years ago

“24th February 2020 at 1pm I Dionne Arthur had a bra fitting with the most wonderful person Margaret black what a lady and she know her job I would recommend anyone to go get measured with her she made me feel comfortable throughout the whole appointment I was so happy with my purchase and I am so glad I go to meet Margaret the wourld need more people like her in it I will be definitely going back to see her again and marks &Spencer should be so proud to have her there as well thank you so much”

Helpful Report

Posted 6 years ago

“Marks and Spencer product contained a stone which broke my tooth. They offered to pay for my dental appointment but not for the subsequent crown. Offered me £20 gift card as an apology. Appalling. I had perfect dental health before M&S cracked my tooth. Not good when your nearly ready to TTC.”

Helpful Report

Posted 6 years ago

“cant write a review because they never have the sizes and i have been looking for a suit since before Christmas”

Helpful Report

Posted 6 years ago

“The newly packaged Gastro Pub fish pie is far below the quality of previous one .Really awful. This gastro pub range is very inferior now. How disappointing . We customers are no fools. Wake up M&S. Get back to your good food or you will be no more!”

Helpful Report

Posted 6 years ago

“went for a drink in the café and the staff very friendly and helpful.”

Helpful Report

Posted 6 years ago

“I visted M & S in Poole. I just want to comment about staff in Woman's fashion dept., especially member called "Oksana". Bright, friendly, she went out of her way to make me feel good about myself, being honest when I asked her opinion on what suited and what did not. Refreshing! I have been in business and would have recruited her no doubt in a creative and "hands on" position. She is a credit to the store. I spent more than I intended, but thanks to her I am happy with my choices. Thank you.”

Helpful Report

Posted 6 years ago

“Ordered three items last Friday and chose home delivery. Strangely Sunday was offered as a nominated day and was selected. Confirmation email stated that delivery would be on the coming Sunday. That's when it all went wrong. Items were split into three parcels, first was delivered on the Saturday, a day early. We were then informed that other two parcels would be delivered Monday and Tuesday. Telephoned Marks to explain that Tuesday was impossible. They promised to contact courier (Royal Mail) and re-arrange, and get back to me. Of course nothing happened and we had to cancel our arrangements for Tuesday to await the delivery. So not one of the three items was delivered on the nominated day. No-one took any notice of our request for assistance, and why did Marks offer Sunday when clearly they cannot deliver that day. Royal Mail told us they do not deliver on Sundays. This is incompetence on a colossal scale, everything went wrong. Nominated days obviously mean nothing, and customer service are useless. Never again will Marks be used by us for delivery.”

Helpful Report

Posted 6 years ago

“Ordered three items on a Friday and selected Delivery, Sunday was offered as a nominated day and was selected. (See Photo). From then it all went wrong. Order was split into three parcels. First was delivered on Saturday, a day early. Second we were told would be Monday and third on Tuesday. Telephoned to say Tuesday was impossible, was told that you would inform courier and get back to me Of course, you didn't. Had to change all my arrangements for Monday and Tuesday as a result. This is incompetence on a colossal scale. Courier was Royal Mail who informed me they never deliver on Sundays. Why offer a nominated day and then select a courier who won't deliver that day. Just don't offer Sundays, that's fine. This farce has caused considerable inconvenience and as a result I will never choose a Marks delivery again. It was a complete joke. Not one of the items was delivered on the nominated day.”

Helpful Report

Posted 6 years ago

“Returned a faulty bag to store without the receipt. The bag was no longer in stock and so unable to exchange. However apart from the obvious fault in the seam there were no other signs of wear and on that basis it was deamed that a full refund was acceptable, albeit in the form of a credit note. I was highly satisfied and was completely happy with the excellent customer service privided by this company. Well done M&S”

Helpful Report

Posted 6 years ago

“15 minutes in line to buy an egg sandwich and a coffee and a further 15 minutes for a soup to be served to the table. Only two people behind the counter, this over lunch time which must be a busy period. Rest of the staff, if any, must have gone elsewhere for lunch. Mark and Spencer’s restaurant, Princes Street Edinburgh”

Helpful Report

Posted 6 years ago

“What has happened to the gastropub range? The new packaging is awful and I cant get the meals that i used to really enjoy, particularly the beef mac and cheese. Instead of improving the choice for customers they have ruined it. Absolute rubbish M&S.”

Helpful Report

Posted 6 years ago

“Luxury sherry trifle. ...bought three individual trifles. On Friday 14 February with use by date the same day ....only noticed that when we got home. Zero flavour. Zero,Sherry. No sponge. Just lots of chunky fruit cocktail. Very disappointed. All three went in the bin ....😱”

Helpful Report

Posted 6 years ago

“So disappointed with our gastro pub Salmon in flakey pastry parcels... Didn’t cook well & hardly any fish? Didn’t look like the picture in the new design packaging either!!! Shop daily in M&S & usually happy... :-(”

Helpful Report

Posted 6 years ago

“I have purchased the gluten free quiche and would like to tell you how good it was. Very tasty and lovely pastry I would purchase again. My other favourites are all gluten free, Lasagna, steak pies, large apple pie and fruit crumble. Can you make some different meals too please like chilli con carne, curries etc. Thank you 🙋🏼‍♀️”

Helpful Report

Posted 6 years ago

“You are right. Get buyers who actually know what the public want and not what they think they want. I write about non food items. They though are way too expensive and quality no better than most other supermarkets.”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,325 reviews