Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,278 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered birthday cake for 70th party for twins to read Happy 70th Birthday Sally & Margie on collecting the cake it read Happy 70th Birthday Sally that was it!!! NOT HAPPY as birthday was next day had to buy another one elsewhere and put message on ourselves!! I have received an appology and part refund but it still spoilt the day. Will order elsewhere in future.”

Helpful Report

Posted 5 years ago

“worst service ever order an item on click and collect and it dosnt turn up on the day you pick then they loose half of the order and dont let you know. also ordered on next day delivery paid the extra for delivery and it dosnt turn up on the day you pick and they have no idea when it will turn up worst service ever used to be good but now rubbish”

Helpful Report

Posted 5 years ago

“Decided to buy the Sticky Toffee Christmas pudding for our pre Christmas meal with family as we had seen it relentlessly advertised. As Christmas puddings go it was very nice but didn’t quite understand the sticky toffee part...it was just a sachet of sauce to pour over, disappointing. At £10 I think it was over priced, glad I didn’t shell out for the salted caramel cream at £3.50, would I buy it again, probably not.”

Helpful Report

Posted 5 years ago

“Tried to order Xmas food at Bluewater. Staff unaware of sign on order desk notifying customers that there were no collection slots available. Didn't offer alternative pick-up locations until asked. 2 items unavailable (although they will be available in store from 19 December, makes no sense!) no alternatives offered. Basically staff not interested. Ordered food, with a couple of changes, online outside store. Should have ordered from Sainsburys like last year. No hassIe there. I predict M&S will not exist in 10 years especially if their staff are as useless as those on the food order desk at Bluewater!”

Helpful Report

Posted 5 years ago

“I’ve never ordered anything online from this store until this month. I ordered a Christmas tree which arrived in store in a very timely fashion the next day. No problem there. However I was extremely disappointed to find that not only was there no base to stand the tree up, it contained the wrong parts and it wasn’t possible to put the tree together at all. The packing of this product clearly had not been checked. I’m more disappointed that this was the case after ordering a tree from Next which never arrived at all and I’m still waiting for a refund. Very disappointing I’m afraid”

Helpful Report

Posted 5 years ago

“As a coeliac I have to buy gluten free foods sorry to say marks are way down the list of preferred stores recently bought four mince pies £2.50 tasteless white pastry and mincemeat was minimal. also bought four chicken burgers £3.00 ?well they said chicken never again thru them in bin What I could imagine cardboard. To taste like. Then of cause I got lock muir Salmon fish cakes ( no such place as lock muir. Brand name ) one piece of salmon not sure what rest of filling was but it’s taste less .sorry marks I’ve had enough of over priced gluten free foods from you .They are not value for money they are no where near as big as they used to be ,so I will stick to a Tesco And Asda for my foods in future”

Helpful Report

Posted 5 years ago

“Wednesday December 4th I purchased a jacket for my daughter-in-law Lucy Bunce at your Eltham store. I was assisted by Rebecca, a very kind & helpful young woman, who found what I was looking for, a Per Una jacket. I couldn’t find it in the size needed & Rebecca found exactly what was needed for me. The jacket was out of stock online & in the M&S store in Cambridge. The receipt was sent with the jacket to my daughter-in-law. Our son was in London & we gave it to him to take to his wife Lucy. I have photos of part of the receipt which I had placed in the inside pocket of the jacket, but I don’t think the receipt ni is showing. I attach 4 photos of the jacket including one with a photo of the receipt. I must emphasise how VERY HELPFUL REBECCA WAS!”

Helpful Report

Posted 5 years ago

“Rebecca in the Eltham store was so very kind & helpful. My daughter-in-law has asked me to find a jacket, advertised online but out of stock online in her size & in M&S in Cambridge where she lives. APer Una jacket. I couldn’t find one. Rebecca found exactly what I was looking for, my daughter-in-law was happy to have the green or blue jacket but preferred the blue. So a big thanks you’ to Rebecca.”

Helpful Report

Posted 5 years ago

“Thank you to Rebecca who not only personally left her task in hand, but I was with my friend who is a wheelchair user. She personally walked us to the taxi pick up point and also called a taxi for us ! Very impressive friendly service.. many thanks Rebecca.. Tues evening..”

Helpful Report

Posted 5 years ago

“Thank you to Rebecca for taking the time on Tues Eve to help me and my wheelchair bound friend, personally escort us to taxi pick up point and also call a taxi for us on our behalf ! Excellent customer service. Many thanks..x”

Helpful Report

Posted 5 years ago

“I would like to thank Shannon on the till in the Mens department at your Hayle store for the excellent customer service she gave me today. I had a query about using a Sparks birthday voucher and she went out of her way to do all she could to help me. She was polite and courteous and a great asset to the Hayle store.”

Helpful Report

Posted 5 years ago

“Polite friendly knowledgable staff”

Helpful Report

Posted 5 years ago

“Awful. Will never use online shopping again”

Helpful Report

Posted 5 years ago

“Awful customer service. Absolutely shocking. Wasted too much time trying to get part of an outfit that was never delivered. Will never do online shop with M&S again or set foot inside it’s shops.”

Helpful Report

Posted 5 years ago

“Last week purchased a chicken tikka masala as part of the £10 Indian meal deal. It was dreadful, one of the worst chicken tikka masala I have ever eaten, it was tasteless, and so very disappointing. In fact it was so bad I was hard pushed to finish it, the chicken had not been anywhere near a tandoori oven and the sauce was bland and devoid of flavour. Will not buy again.”

Helpful Report

Posted 5 years ago

“Had to return goods at St Albans city store. Maureen was professional and friendly, sorted it easily, very happy with service”

Helpful Report

Posted 5 years ago

“Lack of size availability in common sizes 14 @ 16. Size inconsistancy in same liable. Also very slow service in cafe.”

Helpful Report

Posted 5 years ago

“I visited longbridge store today with my husband looking for a cheap suit which will only be worn for a short time so therefore wanted one of the £79 suits advertised on line. Unfortunately they only had black available which was not suitable .We spoke to Shellie on tills who tried very hard to try and order for us on line but all items were showing out of stock . Shelbie the called Enyam who spent at least an hour trying to help us. Nothing was too much trouble for her she literally tried everything she could do to assist and although in the end we came out with a more expensive suit than we really wanted we came out satisfied. Enyam gave excellent customer service and is an absolute credit to the store.”

Helpful Report

Posted 5 years ago

“I would like to thank the staff at Kingswood Hull For their helpful warm and friendly service, they are honestly a credit to the company.”

Helpful Report

Posted 5 years ago

“Large raw prawn in box if £4.00 cooked Atlantic Prawns. Suggested product checks/recall to store. Told "one off" & offered refund. No apology.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,278 reviews