Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,279 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went early for food shopping. Lucky not to break a leg. Every aisle I turned into was full of trolleys for filling shelves. Some areas were inaccessible. It was really a health and safety risk. This was followed by chaos at checkouts. Not checkout operators fault. The card readers were not working. Everyone was flapping about. I mislaid my card in the hassle. I left the shop highly stressed. Apologies from staff........ NO.........”

Helpful Report

Posted 5 years ago

“I ordered a cake from M&S and was to collect it 7 days later in store unfortunately I couldn't make it to the store so I asked at collections if it was possible to change to another store. With cake orders you can't change anything but after a chat with Roisin in your Forestside branch we discovered we both came from the same town and she met me with the cake. This was above and beyond and absolutely no problem to her, I can't thank her enough for doing this as it hasn't been long since I had surgery and driving long distances can be a problem. Roisin and M&S thank you so much”

Helpful Report

Posted 5 years ago

“I have been a customer for a long time, and the extra lean ham i have been buying for a long time,you have changed the suppler of the ham, and it’s not the same,you don’t say it is extra,you call lean ham,i will not be buying again.”

Helpful Report

Posted 5 years ago

“I was in marks and Spencer’s argyle street Glasgow today 4/11/19 at around 11.15am in food dept I was at self scan where someone had left their basket I placed it on floor do I could put my shopping through when assistant approached me she was abrupt with me for doing so I carried on scanning my shopping I could hear her discussing me with another customer I was thoroughly embarrassed I won’t be back customer service is awful”

Helpful Report

Posted 5 years ago

“I was shopping in the argyle st glasgow store in food department went through self scan dept the baskets weren’t cleared from till I put it on floor assistant was very abrupt with me for doing it I also heard her discussing this with another customer I was very embarrassed won’t be back customer service is awful that happened today 5/11/19 around 11.15 am”

Helpful Report

Posted 5 years ago

“We are so thankful for Eileen who serverd us with great customerr care skill at Birmingham Branch”

Helpful Report

Posted 5 years ago

“My wife and I often visit the Hexham store which we have always have great service from the staff(especially Sharon and Jane) we hope this store continues with the excellent service that it provides in future.”

Helpful Report

Posted 5 years ago

“I bought the roast beef dinner for 1 , very disappointed. Cooked as instructed, potatoes cooked fine, but the peas and carrots were uncooked, the meat ,well hard to describe, didn't taste like beef and quite hard. Yorkshire was fine . I'll stick to sainsburys in future. My opinion was the instructions were wrong on packet. Sharnt buy again.”

Helpful Report

Posted 5 years ago

“Just had the garlic and help chicken skewers , first off it says they take half an hour to cook and it’s more like an hour even then they were still pink in the middle I took one bite and got rid will not be buying them again I hope I don’t get the shits after that bite ....”

Helpful Report

Posted 5 years ago

“I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.”

Helpful Report

Posted 5 years ago

“I have just had the chicken, roast potatoes and peas in a cheese sauce. Firstly there were too many hard peas in the meal and the cheese sauce was non-existent. The meal also had very little taste, an expensive mistake by me, which I will not be repeating. Very disappointed but happening more frequently. The prices of these ready meals however continue to cost more. Get a grip M&S!”

Helpful Report

Posted 5 years ago

“Shopping in marks and spencers in kingswood Hull .I was greeted by a very friendly operator on tge till called Helen sherwood she was cery efficient and very helpfull would definitely make a point if going to her till in future thank you Helen”

Helpful Report

Posted 5 years ago

“Ordered on 19th October, now 30th still waiting for delivery that they say should take 3-5 days. If it takes this long mid October how are they going to get Christmas online orders out. I won't be ordering any!”

Helpful Report

Posted 5 years ago

“I bought your Katsu curry. It really upset my stomach. Way way too salty and didnt taste nice at all. Normally can rely on your food. Whats happend with this ready meal?”

Helpful Report

Posted 5 years ago

“I've just received cut flowers from a… I've just received cut flowers from a friend to cheer me up and they are awful. Low grade, nasty cheap flowers, half dead. I'm so unimpressed, especially as this could have been such a lovely treat. Such a shame to see M&S send out such a bad quality product. I've shopped here for a long time but things seem to be going down hill. I'd like to put a photo here but no facilities for this.”

Helpful Report

Posted 5 years ago

“Recently I needed to return an item that had become damaged after single use. Even though I didn’t have a receipt ( item was a gift ) staff at Manchester branch were very helpful and issued me with a credit note. Which I was very happy with. Staff lovely.”

Helpful Report

Posted 5 years ago

“Has there been a change in trouser length that I’m not aware of? I bought a pair of M&S per una jeans , size 14 short. I am 5 ft.1 . When I tried them on at home I found them 5 inches to long. I went back to Oxford Circus branch and tried on another 3 pairs, different styles. Every single one was miles too long. I’m used to having to shorten my trousers . I decided I would shorten the pair I’d already bought. Big mistake!.. the inner leg seams is triple folded therefore pulling the stretchy fabric . Results in a £39.50 trousers ruined. No more M& S trousers for me. Rita”

Helpful Report

Posted 5 years ago

“It was such a breath of fresh air to be served by somebody who was very helpful and took the time to help. Danlia from Fenchurch Street M&S it was a pleasure to be served by you. Thank you”

Helpful Report

Posted 5 years ago

“I was shopping in the Marks & Spencer at the FORT, Glasgow. I was looking for new bras and had been going around in circles for ages, and trying on different styles. The sales assistant Angela in Lingerie is excellent and suggested a different style and size. Perfect fit and transformation. Thank you Angela for your expert guidance and patience. I am delighted. ***** 5 stars.”

Helpful Report

Posted 5 years ago

“Sam at monks cross cafe..you're a star..”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,279 reviews